I was informed that Reflections Dental intends to charge me a $250 fee. On Monday, March 30, 2026, I returned a call from Shabby and clearly stated that I did not want to proceed with scheduling the appointment due to financial reasons at this time. Despite this, I was later notified that I would still be charged $250. I believe this charge is unfair. The office has a stated policy requiring cancellations to be made at least 72 hours in advance. I am confident that I canceled my appointment within the required 72-hour timeframe, and therefore, I should not be subject to any cancellation fee. Given these circumstances, I respectfully request that this charge be reviewed and removed, as it does not align with the business's stated policy. read more

I came here as a new patient and was extremely disappointed and surprised by the inconsistency of care. I arrived 15 minutes early and was seen 15 minutes late. As a new patient, I was surprised i wasn't offered a single amenity. Not even for purchase. This was probably one of the biggest let downs I've experienced since it's what they advertised all over instagram. My fiancé went in as a new patient this week and received a variety of complementary services on his new patient visit. Questionable service. Also looking at the responses from this business below they appear disingenuous given the heavy use of AI. Not sure what Yelp's policy is on businesses responding with AI content read more

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Great place to come for your dental care. Staff is friendly and helpful. Their waiting area environment is so calming and peaceful with the fountains and decor. 5 stars!! read more

Reflections Dental Spa - Fountains area. - General Dentistry Near Me - San Ramon, California

I have been a patient here for many years and I adore the staff and level of care they provide! Not to mention the availability of spa services... my favs are the warm neck wrap and eye massager! Someone got me to try their dentist and I came right back. No comparison! My son even comes from Seattle to keep them as his dentist. read more

Caring, gentle and meticulous! Love the environment and staff! I travel the extra distance to go to this clinic.

Love this office, Dr Thomas, and the total team! The ladies at the front are always the most friendly and welcoming. They working with me on scheduling, payment options, and billing. They make it easy. Dr Thomas took the time to listen and understand my dental goals, challenges, fears and timeline as well as explaining how we could achieve them. Dr Thomas and her team talked me through each step and answered all my various questions. I've never enjoyed going to the dentist and have always had dental anxiety but after a few visits with this team I no longer do when I visit. Also, before or after treatment or if there is a delay in the schedule they have an awesome room with massage chairs and a tv for your comfort. They also offer perks for during your treatment/appointments like TV, eye mask, or one of my favorites, warm neck pillow with aroma therapy! Overall I really see how they are trying to make your experience as comfortable as possible. I highly recommend! read more

Dishonest office with absolutely no medical integrity. They schedule appointments without your involvement, cancel them without your involvement and then charge you for it, as if you took any part in their scheduling shenanigans. They recommend unnecessary procedures without giving you the full information of how it will work and how long it will take - with a single goal of milking your insurance and with complete disregard of medical necessity. Their upsell is next level. Don't buy into it, especially invisilign. There is a reason Dr Thomas is a platinum provider (without being an actual orthodontic office): she'll do it on anyone whether they need it or not. It might be okay, if it weren't so long, painful, expensive, and ultimately so not worth it. In fact, she does recommend it to anyone because technically speaking, it doesn't have to be medically necessary. Here is how it actually works: it takes two years to do it with Dr Thomas, even for minor corrections. Because, stable income. You will have to visit the office every three weeks or whenever your buttons fall off (it happens a lot!). They also overshoot with teeth movement all the time and have to make adjustments when your teeth travel too far. Believe me, it's painful when your teeth move. When they have to move there and back in a hobbit-like manner, it's twice as painful. It's also painful to have buttons. Regular buttons hurt and make sores in your mouth. Sharp metal buttons hurt even more - imagine having a piece of nail stuck to your tooth in the same for a month. They also installed these metal buttons without informing me first what they are. Yes, you read that right. You will see Dr Thomas all of 2 minutes each appointment. Her ever-changing assistants will do all of the actual work. And yes, staff turnover is a real problem at that office, and there must be deeper reasons for it. Every time, she will tell you it's almost done and your next appointment is likely the last one. They will schedule and reschedule your appointments multiple time based on Dr Thomas's convenience, sometimes on the same day, as if your job and other commitments had never played a role. For 2 years you will have to time your meals, drink hot liquids and eat hot meals during those short time windows when you are not wearing trays. No, you won't necessarily lose weight. I gained 10 pounds since I started invisilign. I'm not saying it's because of them, but I'm also not saying it's not. All in all, avoid this "dental spa" like a plague. Go to a dentist that actually cares. read more

I had been avoiding the dentist after a bad experience, and I was so nervous coming in for my procedure. This place completely changed my dental fear! The second you walk in, it feels more like a spa than a dental office with water features, massage chairs...the whole vibe is calming. The front desk staff were SO kind (on the phone and in person), which instantly put me at ease. They even have a comfort menu (blanket, temple massager, neck wrap, aromatherapy, etc.). It felt more like a spa day than a dental visit! The dentist herself was incredible. She was so patient, kind, and she explained every step so I actually understood what was happening. I was told I needed a crown from another dentist but she was able to fix it with just a quick filling. She was compassionate about my worries, and my filling ended up being 100% painless. Honestly, this was the best dental experience I've ever had. It totally flipped how I feel about going to the dentist. 10/10 recommend. read more

The dentists are good and provide quality care, but as the last few reviews mention, It has become a money grab. Been going for years, but after several experiences with treatments suggested that were not needed or cosmetic work pushed, Im out. Recently they dropped our insurance but didn't inform us, we we're getting crazy high estimates for out of pocket and my wife literally walked right before the procedure when they handed the bill. The way that was handled to give the out of network estimate (without saying so) while in chair was very unprofessional. Highly suggest Garrett Draper DDS, super honest and way more affordable. read more

Reflection Dental Spa Review: I have been a loyal customer/patient of Reflection Dental Spa for over five years. In the past, they were in-network with most insurance companies, and while the service was decent, the coverage and out-of-pocket costs were manageable. Unfortunately, my most recent experiences have been extremely disappointing. First, in the middle of the calendar year, they switched to being out-of-network without notifying patients. This change dramatically increased my out-of-pocket costs. I only found out after receiving dental work and being presented with a much higher bill than expected. While I understand that insurance fee schedules can make it difficult for businesses to survive, there is no excuse for failing to inform patients of such a major change. Patients deserve transparency so they can make informed decisions about their care and financial obligations. Second, my recent cleaning was unacceptable. I paid $352 at the time of service, only to later receive another bill for $189.65--on top of what insurance will already pay them. That means I paid over $540 out-of-pocket for a standard cleaning that should be 100% covered by my PPO insurance. To make matters worse, the cleaning itself was poorly done. Food particles and plaque remained on my teeth afterward, and when I voiced concerns about a sensitive tooth with a cavity, nothing was scheduled or addressed. Instead, the focus shifted to cosmetic issues with my front tooth. This was not just disappointing--it felt negligent. After the appointment, I left messages for Dr. Thomas multiple times requesting a call back. No one returned my calls. On the third day, I finally spoke to the front desk, only to be met with dismissiveness. At that point, I decided I was done. A dentist who does not care enough to return patient calls is not a dentist I can trust with my health. In summary: Reflection Dental Spa has shifted focus away from patient care and healthy teeth to prioritizing cosmetic "spa" services. If you want healthy teeth, this is not the place for you. If you only care about appearances, then perhaps it will suit you. For me, after years of loyalty, I am moving on. read more

Be sure to read the very recent reviews of A. R., David R., and Tiffany S. Collectively, you will notice clear and consistent themes all of which are precisely what I have experienced. While Dr. Thomas has created what I would consider the most beautiful, esthetically pleasing physical office space I've ever seen, that is where the quality ends. She wasn't kidding when I heard her joke, the month this location opened, that her "husband would have to bury her in the building" due to the overwhelming debt she took on to fund that building space. From there, everything makes sense from unwarranted Invisalign treatment without any end in sight, to upselling and promoting products that can't even be used while one is in treatment, to their less-than-professional front office staff who approach every transaction as if they are used-car-salespeople on commission. (It begs the question if they get a percentage of their "sales" as commission or bonuses, it's that obvious). Anyway, the California dental licensing board needs to open an investigation. Do your due diligence before and research who you trust with your health, money, and peace of mind. read more

Love to ambiance and the quality of care, however when I had a weekend emergency they did not return my call. Their AI receptionist was difficult to communicate with as well and did not provide their emergency phone number. read more

I drive 45 minutes each way as RDS is THE BEST dental experience in the Bay Area. Beautiful office, excellent service, gentle and world class care -- it's wild to say but I look forward to my cleanings! Referral doctors are also top notch and communication is stellar with timely calls and texts. Try read more

Reflections Dental Spa - General Dentistry Near Me - San Ramon, California

I am half way through with Invisalign at Reflections and also had a couple of fillings done, and I'm so impressed with the whole experience! From the front desk to the assistants and dentist, everyone genuinely cares about their patients. I always get the warmest welcome when I come in:) They took their time to explain each step of my Invisalign process, answered all my questions, and made sure I was comfortable the entire time (with a warm neck wrap!). Even my fillings were quick and painless (never thought I'd say that). The office is very clean, organized, and you can tell they take pride in their work. I actually look forward to my appointments now--highly recommend them! read more

It is absolutely ridiculous how this place sucks your money & not providing a good patient care. Also ridiculous how someone added a positive comment on my last year's review. Enough is enough .. there are other amazing , honest dentist out there . I'm done with this place. They are very capable of getting your $$$ but when it comes to proving if you with care , they lack professionalism & compassion. read more

This is one of the most beautiful office spaces I have ever been in. The relaxing decor, including large scale fountains and plants, immediately eases any anxiety you might have about being at the dentist. I tend to arrive early for any meeting or appointment but I'm extra early to my appointments at RDS so I can enjoy the ambience of the expansive lobby. They also have massage chairs you can chillax in before or after (or both) your treatment. They offer spa amenities during treatment including an eye massage machine and aromatherapy. None of this would be meaningful however if the staff wasn't equally as impressive. Not only is Dr. Thomas the most knowledgeable and dedicated dentist I have ever had, she is genuinely kind, caring and I always look forward to seeing her because she's just a delight. All of the dental professionals at RDS are thoughtful, highly skilled and wonderful to be around. The front desk staff are incredibly helpful, efficient and friendly. All of the equipment is the best and newest technology. It's truly an elevated, upscale dental spa. To address "upswells" for deep cleanings, I needed deep cleanings and more frequent cleanings when I first came in, I even had a laser treatment at one point. Over the course of 2 1/2 years with Dr. Thomas and her team my gums improved and healed and I only get regular cleanings twice a year now. Sorry not sorry if they want to do the same for everyone. read more

Reflections Dental Spa - Always so relaxing to be at Reflections Dental Spa - General Dentistry Near Me - San Ramon, California

Honestly, they have accepted too many patients which has caused their customer service to go down hill a bit. My family has been with them since their beginning years at their original location but now they constantly call to try and move my kids appointments. Recently, they've cancelled my daughter's appointment when we were there waiting AND then cancelled her rescheduled appointment the day before. Dr. Thomas is good but they don't realistically have room for new patients and the front desk is a bit rough around the edges on the phones. We are looking to switch. read more

I would never recommend this office to anyone I know and had the absolute WORST experience here possible. I regularly get cleanings and visit the dentist, have excellent insurance and am in my early 30's and was told I needed multiple gum grafts, $7,500 worth of Invisalign and would need to pay $200+ out of pocket for cleanings here WITH insurance!! Never in my life have I ever received such inaccurate and dishonest recommendations for unnecessary work and given my suspicion, I got a second and even third opinion from honest dentists who confirmed my suspicions. They confirmed I definitely didn't need gum grafts and my teeth/gums were in great condition. I also had braces as a teenager and received a much more honest ortho estimate from Dr. Gary Greer for only the minimum necessary work to achieve my desired ortho results for a fraction of the price (with insurance covering more than half). Will never be back and would not recommend this place, it's run more like a used car sales lot than a dental office. read more

Excellent service and friendly staff. I highly recommend this dental business. In addition, this place is always clean and they have a great massage machines. read more

Best dentist. Relaxing environment. The staff is amazing. Dr Thomas is so informative

Exceptional service, efficient staff. The clinic is so well designed. Highly recommended

For those that find going to the dentist difficult or if you just want to make it a more pleasant experience, this dental spa is for you. Relaxing office space with a selection of included perks like a warm lavender scented neck wrap, warm blanket, or moisturizing gloves (among other choices) while you have your appointment. Dr. Thomas is also a great dentist and the hygienists are great too. They do occasionally try to upsell on certain things as many dental offices do, but it's no pressure to accept. They did save me $ and help with my night grinding problem though. My prior dentist charged me $130 out of pocket for a night guard they made in office, which when I switched to Reflections learned was really inadequate to solve my problem. Dr. Thomas had a custom guard made with better materials and was to get my medical insurance to cover it. read more

I always have the best experience when I come to Reflections! The staff is always super nice and helpful and I always feel so relaxed while there. Olga is my girl!!! We always have the best chats! She's good at what she does and makes sure you are comfortable during the cleaning. I've been coming here for a few years now and have nothing but positive things to say about this place! read more

Have you ever enjoyed your time at the Dentist before? Me neither until I started going to Reflections, a few notable highlights: 1. A beautiful environment, with wonderful amenities and a drink fridge loaded with fancy water and other fun refreshments 2. Incredibly friendly, caring staff who pride themselves on doing great work and ensuring their clients are well attended to 3. Doctor T is an award winning Dentist 4. Giving you an estimate of your bill before they start the work to ensure their are no surprises at the end of the visit read more

i love this office! Dr. Thomas is not only a wonderful dentist, she is an amazing person!

Love the staff extremely kind and friendly. The doctors do do such a great job with my teeth! Such a nice atmosphere and a great break from my kids! read more

best dental care around staff very helpful friendly and know how to treat patients front office very friendly read more

My family and I have been coming to Dr Thomas for more than a decade and the whole team is wonderful always feel taking care off. Thank you Dr. Thomas for your love and care our grandson will start this experience next month. read more

Reflections Dental Spa - Juan - General Dentistry Near Me - San Ramon, California

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What an amazing journey I had at Reflections Dental Spa. I chose to have the invisalign treatment to align my teeth an I could not have ask for a better experience. From the front desk to the dentist, I was treated like one of the family. Everyone was extremely nice and curious. Lets not forget about the ambiance of the trickling water and zen decor. Wonderful experience. I highly recommend anyone in need of dental care to reach out to Reflections Dental Spa. read more

I went to this place hoping to do my regular cleaning. I did the x-ray with Dina and she explained about my teeth condition after that she'll do the cleaning but suggested deep cleaning. I don't have problems with the deep cleaning as long as my insurance cover it. Finally Doctor came & explained again about it. After the doctor finished explaining it, Dina said it's done for me and asked about the cleaning, she said no as it won't do any good. What the heck I'm wasting my time by driving there! If I knew she won't do my regular cleaning, I won't bother to come over. There are a lot of Dentists in the area. I'm not coming back there! read more

Dr. Thomas and Dr. Vassilopoulos are kind and proficient. However, the unprofessionalism of their billing department is unacceptable. I had a procedure completed in March of 2023 and paid the exact amount I was asked to pay at the time of service. One year later in March 2024, I received a statement saying I owed over $300. There were no details included in the statement, just a balance due. I called to ask why I owed money and why no one told me during the past year. I was told the prior person doing the billing was no longer with the company and didn't correctly handle accounting issues. I asked for a complete accounting statement showing my charges and payments to be sent to me. I also asked to speak with the owner - Dr. Thomas. I received the statement showing charges and payments six months later, on 9/19/24. I never received a call back from Dr. Thomas or anyone else in the office. Waiting a year to bill a client is negligent. Waiting another six months to provide the requested information is also negligent. I hope Dr. Thomas changes her administrative operations to match better the professional image she is trying to create. read more

Aiight, First and foremost, Dr. Thomas and the team represent inclusiveness and equity, from administrative staff to the hygienists and doctors Today I received another five star treatment, cleaning. Jen did an over-the-top job crystal clear communication, comprehensive review of my teeth, extremely professional and simply why I continue to patron this business Historically Olga herself has proven to be another top shelf hygienist too!! Everyone here rocks, bomb.com establishment! Keep up the good work, you deserve my money Reflections Dental!! Failed to mention, this place has the right amount of bougie appeal too!!! read more

Best dental care I've ever had in my 46 years. Brilliant and kind doctor. Awesome cleanings and staff. Highly recommend!

Top notch care!! I've had a lot of dental work and Dr Thomas and her team have always been warm and welcoming to me. They've reached out to me after to check on me and have always done the right thing. read more

This Place is Trash. Dr. Thomas is money greedy my family went there and they recommended treatments we don't even need. Their typical pitch is "we try to provide the best treatment" thats how they try to up-charge you and recommend treatments you don't even need. I would recommend Guri S. Dhaliwal DMD. or there is another dentist right next to this place they are amazing too "San Ramon Dental Excellence" they are great! read more

The front office coordinators were so helpful and very friendly. They accommodated me for an emergency as soon as I could see me. I went to see another dentist a day before because one of my front teeth crown fell out and the dentist sent me home with no tooth and said I had to come back for a crown. Dr. Thomas helped me to temporary glue my crown on (until I could make an appointment for a real crown feating) the very same day. I still can't believe the other dentist didn't do anything to help me and had me walk around with no tooth for a whole day until I found Dr. Thomas. She was so helpful very smart very friendly and I felt really comfortable with her and her assistant, Rosie, she numbed me on the upper front gum area which is extremely painful to get numb but I did not feel a single pinch from her injection. I give her, her office and staff 10+. Going back to get a cleaning in a couple of weeks. I truly recommend Dr. Thomas By the way the office is super luxury read more

Great care quality! Angela was very skilled and took great care. The procedure was explained well.

$$$$ and unclear with pricing. Will try and upcharge services beyond what is necessary. Be cautious.

Thank you Dr. Thomas for taking the time to respond back here and clarify. While I agree the dental treatment was fair. The billing on the other hand another issue. If you see I refer to only the billing side. It is indeed a sad state that a Yelp review is what gave us your response when no one from the billing team has taken the time to respond despite multiple calls and emails, and even bringing to your attention. While a refund is appreciated , we will revert with an update based on the estimate from Cigna on the contracted price. (Note it is not just this billing, it would mean all the billing was charged at non-contracted price) Just as a friendly note- would appreciate if you encourage your team to respond even if they are working on it. Sometimes, keeping customer/patient informed is all it takes. To all others reading- I agree the dental treatment provided by Dr. Thomas and her team of aestheticians was fair. My only issue with the office is on the billing. read more

...not a big fan of the new front desk person. Messing up my schedules and lack of or in need of better communication skills. I miss the old front desk girls. Perhaps it's time for a change. read more

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