I had an appointment for my kitten and there was a miscommunication about the time of the…read moreappointment. I called to make sure what time the appointment was and the lady who answered the phone had such a nasty tone. The way she spoke to me and my boyfriend with her awful behavior was absolutely unacceptable. I am so so upset after that interaction and I cannot believe she would speak like this to a client. Definitely not going back and taking my kitten to a vet who is respectful or somewhat decent to their clients.

I am giving Dr. Stu and his staff one more star!! I brought a couple of kittens I recently adopted…read morefor their shots and "fixing". I had to bring boy kitty back a few weeks later because he decided to swallow a plastic piece that got lodged in his intestine. He spent the weekend in their hospital, and when I called to check on him, the staff made such a huge deal out of him, saying he was the sweetest kitty and everyone was taking turns cuddling with him. The staff in the office also fawned over him, saying how wonderful he was even when they were working on him. They all seem to be genuinely concerned for the animals well being, and most importantly, understand that pets are not just animals!

Although expensive, they were caring and efficient. Office and exam room were clean and staff was…read morefriendly. Just be prepared to pay.

The people I've interacted with were nice but I had to bring in a dog to be cremated and got no…read moreprints or fur back with the ashes, I was not asked if we wanted them done nor have I been asked but have gotten them at other places with past pets, I'm very upset that I won't get to have her paw print, I'm lucky we got a tiff of fur ourselves before brining her in

I found the staff there helpful, friendly and knowledgeable. The vet came within a few minutes of…read moreour appointment time. Her manner with our little dog was kind and soothing as he can be a little reactive and he settled down right away. She went out of her way to assess th e problem, Give us clear instructions. We have since returned for his regular checkups, shots, etc. We were more than pleased and plan to continue his vet care there as our previous vet has retired.

Horrible Front Desk Help. Expensive. North Franklin Animal Hospital near Malone is much much more…read moreaffordable.

Horrible treatment of clients. I've had a file here several years, I came in an emergency to get my…read moredog stitches. I was charged $400 for stitches on a 2 inch skin-deep cut. I only had $200 to pay at the time, I said I could come back next week to pay the difference. Despite being a regular client, I was told if I didnt pay the full amount RIGHT NOW I had to give back the painkillers and antibiotics they had already given me FOR MY INJURED DOG. They would rather leave the animal in pain and to get infected than accept a 50% upfront payment plan. I had to make emergency calls to have someone email transfer me money at 8 pm or they wouldnt let me leave with the medication my sick dog needed. When I called to talk to the vet about how I was treated, she told me that because some people don't pay their bills, this is now their policy. I have NEVER been treated this way at a veterinary hospital. Unbelievably RUDE and unprofessional treatment. This clinic has lost me as a client, and I'm sure will continue losing clients if it treats its customers this way.

Their new location is beautiful. It's four times as big, with a beautiful waiting room. The whole…read morestore front is tall windows, and they have multiple rooms to see patients. The staff is always friendly and accommodating. They've always gone above and beyond for us and our furbabies. Dr. Drooker is the kindest most genuine vet I've ever been too. He's honest, caring and not out to get your money. He never judges when I email him with silly questions, he takes the time to answer, explain and genuinely cares. They are very reasonably priced, and they never push unnecessary test on you. I've recommended everyone and anyone I know with a fur baby and everyone absolutely adores this clinic. Very excited about their new location.

What makes a veterinarian clinic great ... it's staff!…read more Thank you so much for taking my dog in today. I left a message this morning to see if my dog could get her nails clipped. I was concerned that my dog couldn't be seen since we are traveling here from California. Within a few minutes one of the ladies from the clinic returned my call and reassured me they could clip the dogs nails. Upon arrival the front desk staff were friendly and welcoming. While waiting for the vet technician to take my dog I could see how well various staff assisted other clients. Everyone was served with kind individual care. The vet technician caring for my dog was gentle and accommodating to my dog ( who has a metal pin in one of her back legs resulting in limited wear on the nails on that paw... my dog was so comfortable after having her nails clipped she didn't try bolting out of the clinic... she calmly waited while I paid and drank water ( which the staff kindly provided to the animal waiting). Thank you again

The front desk staff are awesome as well as the Vet Techs that work there. I see Dr. Pellerin and…read moreshe's super knowledgeable and spends time asking about your pet, symptoms and really cares. Once my pup gets over the anxiety of being there shes calm and content.

I love this place. they are amazing here . and I love doctor I have for my pets. but it dose hurt…read moreme that they told me I can't go back and bring my pets without paying $80 because they said supposedly missed to many appointments for my pets. well I don't know what tell them when some comes down sick. I am so sorry that I am me and I get sick easily Sence I been a baby. I was born prematurely. but other then there great place. I am just not made out money I know it is expensive to have animals . but I am not complaining. I know it is fair I have pay. but paying that much just for that. come that is unreal and unbelievable. they should make easier for people to pay some the bill for missing an appointment

Karl is a wonderful veterinarian who will come to your home and care for your animal if you are…read moreunable to bring it to him.. He also is one of the few caring vets who will come to your home to euthanize your pet if it is time. We have had him to our home a few times now and the family gathers around to say their goodbyes and to comfort the animal on their journey. It is without reservation that i recommend Dr. Zaunbrecher for all your pets' needs.

I adopted a great little poodle called Parker age 1.5, from north country in Morrisville Vt. The…read moreform asked what situation would cause you to return the dog. I wrote separation anxiety. Sure enough, after a few weeks I realized he had a very bad case. I live in a 2-family home and the other family was complaining because he barked and howled all day. I called the shelter very upset and tearful saying I needed to rehome this little dog. The person I talked to shamed me. She said "can't you just give him a Kong filled with treats." This statement told me she knew nothing about anxiety in dogs. When a dog has separation anxiety, their bodies are flooded with adrenaline and they are in fight/flight mode. They are having a huge panic attack that lasts till the owner comes home. I filled a Kong with chicken and when I came home 3 hours later it was still uneaten. As soon as I opened the crate he grabbed the Kong and ate. A dog with this issue is suffering, not just reacting angerly because you left him alone. Someone should teach this worker about these issues. No dog should ever have to suffer that kind of fear. I am now working with a poodle rescue to rehome this little dog whom I have come to love very much. Also, when I brought Parker (now Dash) home he had a double ear infection, tape worms, and he was chewing his scrotum and needed to wear an Elizabethan collar. This vet trip cost me $280.

The Volunteers working there constantly reminded me that they were doing me a favor by me rescuing…read morethis dog. I was doing the dog a favor by rescuing the dog. Their self importance and narcissism almost made me leave. After the infections and all that stuff that dogs get from animal shelters that are poorly kept turned out to be a great dog, the only problem is they said they gave him shots I told them I need proof of the Rabies shot because I'm going into another country with the dog well that was seven months ago and I'm still waiting for it. After, I tried to call, the phone number is out of service. Too much attitude from them to ever go back or recommend them. I feel sorry for the animals there, they would probably find homes for them a lot quicker if they lost the poor attitude.

Great little clinic with good reception staff. As this was my pet's first to this clinic they…read morelooked at her file and created an account. Due to COVID restrictions we are not allowed accompany the pet in the exam room. Doctor was very professional and explained that my chonky girl needed to lose some weight. Doc also gave me a free bag of dental food so yay! The only problem is due to an on going construction there is no parking space nearby to park while your pet gets examined.

While on vacation my doggy somehow got ahold of a double chocolate chip cookie. Had to find a local…read morevet last minute. Staff and veterinarians were amazing. Friendly and thoroughly explained the process and pricing. It's a well organized and clean office. Most importantly my doggy feels much better.