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Pawfection Pet Grooming

4.0 (4 reviews)
Open • 8:00 am - 6:00 pm
Updated 3 weeks ago

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PetSmart

PetSmart

(13 reviews)

I just got a beta fish. Told the lady I have never had a fish before and needed guidance. She…read moredidn't give me the time of day and obviously didn't know enough to be helping me. A few days go by and my fish hasn't eaten. She let me grab the wrong fish food without saying anything as I was looking at her for approval. The pellets are too big for a beta. As a beginner, I did not know that. Not only did I waste money and will be going back for a refund tomorrow, but I hope my fish is still alive by then as they are closed right now. Please make sure your staff is educated and capable of giving advice to keep animals safe, and if they aren't, they shouldn't be dealing with customers. I have gotten many animals from Petsmart and know some staff are really nice and helpful, but the brunette with the side bang hairstyle thing was not. I'm so sorry to call you out, but I fear for animals that are in your hands.

Dropped out dog off at 12:00 for bath and hair cut. They said between 3-4 hours. Did not hear from…read morethem so I went down at 4:00. They told me they could only do a bath since she was so terrified. I asked why they didn't just call and I would have picked her up a long time ago. They said they tired to call. I said when? I had been checking my phone all afternoon and there been no call. She said she thought it was something the way their phones worked and when they call if the number not in my contacts it goes to spam. OK we all know how phones work so that's a lie. Bottom line they are totally incompetent and I would never go back there again. Also the dog was still wet when I picked her up.

Pawfection Pet Grooming - groomer - Updated May 2026

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