Patient neglect No staff…read moreCare quality atrocious Food disgusting Patients have to report falls of other patients to the staff Showers 1X a week if your family complains Patient fell wasn't found for an hour Staff disappears often leaving patients in hallways in wheel chairs soaked in urine When residents ask for something they wait for an hour before it's even addressed Awful awful

While visiting my daughter in Tivoli (NC is my home), I fell and broke my pelvis and tailbone…read more After a week in the hospital, I had to find a place for rehabilitation. You can imagine how vulnerable I was with the brutality of the pain and feeling lost. Fortunately, I was able to get into the Baptist Home at Brookmeade in Rhinebeck. (Not sure that's the correct name.) This is an amazing place. The nursing staff at all levels is kind, professional, attentive, patient, supportive, caring, respectful, and responsive. And whatever positive words you can add. I had seen a negative comment prior to coming here and, honestly, it is hard to imagine anything happening here that is less than perfect. When in pain and suffering, just able to wait out the healing process, one becomes scared and powerless. I'm 80 years old and still working. I travel for business and am completely on my own. This has been a temporary diversion and this staff helps people recover. Thank you. Thank you. I am eternally grateful. Janet Doublier

I wrote a review 4 years ago when my mom became a patient. Unfortunately, 4 years later my mom…read morepassed away.Prior to her passing, the staff in the second floor were compassionate, loving and caring both to my mom and to my family There are no words to express what this meant to my famiLu. The staff became our family as we all spent alot of time there during mom's illness especially. The staff in nursing, housekeeping, nutrition and rehab were so gracious and loving to our mom and to us. It was difficult to adjust after mom's passing and Jen the social worker offered her suggestions regarding dealing with our grief. I would recommend Salem Hills to anyone looking for a warm, loving, caring safe environment for their loved one Thank you again to all the wonderful nurses Melissa, Lauren, Gabby, Christina, all the aides Daniella, Lourdes the wonderful staff in Rehab housekeeping especially Janet who was so wonderful to mom, the nutrition department, Jen, Christian. Thank you you all were such an integral part of our lives for ;4 years Stephanie Massi and the family of Mickey Rowan

Excellent staff all around and care giving - Facilities are clean and well kept - Recommended highlyread more

My father in law is recuperating here after a partial hip replacement! Excellent care and physical…read moretherapy! Wonderful attentive staff and a warm and comfortable home feel! Highly recommend this health care center more than others around in area! Compassionate care at its finest!! Thank you!! (My mother in law had a great experience in here as well) Thank you!

We recently visited a relative receiving palliative hospice care there (they have many levels of…read moreservice, btw). We did not tour the building, but what we saw of the facility and staff was reassuring. Protocols were clear; PPEs were provided and hand sanitizer was just steps away from every location. The rooms were bright and cheerful and the all areas that we saw were tidy and smelled clean. Our relative's room and bed were fresh looking and it appeared that good care was being taken.

My mom moved to Kingsway Arms in November. It was a hard adjustment for her but the staff at…read moreKingsway made it as easy as possible. The wonderful guy from facilities had her laughing as he set up her TV and helped arrange furniture. We greatly appreciated that she could bring her own furniture and hang her favorite wall hanging up. Her room looks like home. We can't say enough about the staff. They work so hard and are very caring. Mom even says the food is good (and she was very set in her ways with the food she cooked herself).

During the last 4+ months my father was a resident of Kingsway Arms Nursing. He was more than just…read morea resident to the staff there. They treated him as a member of family. He was treated with dignity, respect and concern, every step of the way. They listened and treated him and my family awesome. Unfortunately he is no longer with us, but the fact remains he was happy and very comfortable with his care all the way through. As a son and his health care proxy I could not be happier with the care he received there. I am happy to have met the staff and I am happy to call them friends.

filthy. neglectful. they lied to my face about the care my mother received. i had to demand her…read morerelease after just 72 hours due to lack of care, failure to administer medications, theft of clothing, and we both became violently ill with rotavirus within 48 hours. the administration is all about maximizing profit by cutting services/staff, and the filthy conditions are proof of that. they broke state law by charging me for her medical records even though they were being used to support her medicaid application, and made me pack up my bedridden mother and drive 30 miles to retrieve them, even when i requested repeatedly to have them mailed, which, by law, i am entitled to. furthermore, not only did they charge me $.75/ page, they charged me for dozens of duplicate pages, but after reviewing their version of the records, and comparing them to my own photos, notes, and time-stamped emails, i found fraudulent claims/entries, fabrications of care, and outright lies within the records. i allege the administrator, kate costello, directed staff to do so, and i will gladly testify to this assertion under oath in court...a place they've persistently threatened me with as a result of my refusal to pay their "services rendered" invoice. i've contacted county, state, and federal representatives as a result of our terrible experience in this hellhole, and now a regional media outlet has agreed to embark on a long term investigation into hudson valley rehabilitation as a result of our story. stay tuned, and keep your loved ones as far away from this place as possible.

The cleanest home I have ever been in . The girls are the…read moresweet and most caring in any home I have ever dealt with. my best friend has Dementia and is here and is super taken care of. I highly recommend Hudson Valley Rehabilitation

Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.

My spouse was recently admitted for a Respite stay. Every staff member we encountered was polite…read moreand helpful. Jodi and Tracy in Admissions were great to deal with. The nurses and aides we worked with were helpful and attentive to my spouses needs. A potential issue with transportation arose when my spouse was coming home. The Administrator herself stepped in to make sure her ride happened, even to the point of offering to ride with my spouse, if necessary (I had to drive my own vehicle home). It just exemplified a commitment to care and honoring the patient's wishes. We will definitely reach out to ArchCare again for our nursing facility needs.

Excellent physical therapy team in a first rate, fully equipped, facility, conveniently located in…read moreRhinebeck, Dutchess County, New York.

If I could leave zero stars I would. My uncle is currently…read moreexisting in this facility and from what my mom has told me, the care they are "providing" for him is abhorrent!! He has deteriorated more mentally and physically since he's been there and they do nothing to take care of him. He's fallen out of bed numerous times. He's at a point where he's not eating, and they aren't doing a damn thing to help him get any nutrition. If I didn't live so far away from there, I'd be there giving them hell for how they are treating him. They are robbing him of his dignity.

Update, for those who need to know about the more intensive care floor of this facility…read more My relative, sadly, deteriorated to the point where she could no longer care for her most basic needs. She was moved to the dementia unit. I saw it once, and it was a sad place, but these places are sad at their core. So I can't give it five stars for fancy, Hollywood facilities. But Ivy Lodge over-all feels more like a home than a facility, and by the time someone moves to the dementia floor, they need constant care, comfort, reassurance, supervision, and careful monitoring. These, they have. The people there cared about her, they did their best for her, and they continued to see her as an individual, not a patient. She is gone now, and for her sake I am relieved. But I believe she had good care, she was kept as comfortable as she could possibly be, and the staff sincerely felt a sense of personal loss when she was gone. They are, in my book, heroes.

I have been in the senior services industry for many years. I have never seen a staff more…read morecommitted to their commuity than I have at Loudonville Assisted Living Residence. As a former home care provider, I had two of my clients move from their homes where they were struggling to maintain their independence, into assisted living at Loudonville ALR. Both of them flourished in the community, where I often visited. They enjoyed the activities, the staff, and they loved the food! I was so impressed, that I joined the Loudonville Assisted Living Residence family as an employee. My time here has only strengthened my opinion that this is a great community. I love my job! The staff is kind, caring and committed. The residents are engaged and happy. (And the food is amazing!) I would highly recommend Loudonville ALR as a great place to work, and a great place to live!

My mother was a resident at The Loudonville Home for Adults for seven years in both the assisted…read moreliving section and the memory care section. When looking for a home for your parent(s) you want only the best for them. It needs to be a place where they are safe and loved and treated with dignity and respect. Not only did The Loudonville Home provide all those things but they also treated mom and me like family. If you are looking for a wonderful, loving facility for someone you love Loudonville Home is the place.

Lovey place. Terrific surroundings for residents They're…read morealways getting looked after The CNA ratio could be higher Only worked there to earn my CNA last year.

Outdated dilapidated and overall unprofessional demeanor of staff. Very sad environment and…read moreunfortunate for one to have to put their loved one in a facility like this.