I used the ATM today. They just upgraded the machine. It was very interesting-I did not hate it. It…read moredid take me a bit longer to figure things out. I am sad I left my phone in the car and wasn't able to take a picture of the new machine for y'all. I did 2 different different transactions. I did the 1st one the traditional way-by putting my card in the machine, which was fine, I just wish at the end of the transaction it would've popped my card out a bit to show me I was good to take my card instead of just saying on the screen "please take your card" with no movement of the card in the card reader. With my second transaction, I tried the tap reader for my card, but I couldn't get it to work so I ended up having to use the first method again. I'm not sure if it didn't work because of user error or because of the glare from the sun. I do have to say I like the upgraded machine, but it did take me a second to figure it out.

Karen and Chris rock!! Thank you for helping me deal with an unfortunate fraud situation. You were…read moreboth professional, friendly, and through. Many thanks.

I started dealing with this Bank in 2002 when it was first national Bank of Nevada, then it went to…read moreMutual of Omaha bank, and lastly, it went to Plumas. Fortunately, many of the same employees stayed there through all of the transitions, which made it nice because I didn't have to reestablish relationships. I love this bank because it's local, they know your name when you call or come in . They're very professional and extremely knowledgeable in banking. I would like to reference the manager, Rick, who is exceptional, friendly helpful and always there, If something comes up that needs an answer. I love working with Lyric and Emily, especially after my husband passed away, and there were so many things that had to be taken care of with relationship to my bank accounts. I love the fact that I can call them and talk on the phone. They know who I am talking f I have any questions or need information. Many of the banks in Carson City treat you like numbers, they don't know who you are. They don't form personal relationships with you, At least that was my experience with helping friends with their banking situations . Every year they have a customer appreciation event with food which is very nice to be treated so well. Lastly there's always chocolate or some kind of candy and bottles of water, that's not the only reason I bank there, but I can tell you it certainly is nice to have a treat while you're waiting for your transaction to be taken care of. Congratulations Plumas bank on having such exceptional employees, 23 years with me as a customer and still going.

Super friendly folks at this bank! They never charge me to…read morecash my paycheck, even though I don't have an account there. In the last 3or4 years I have never had to wait to see a cashier. Plus they always have something to munch on and bottled water too.

Five stars for Amy Funes at United Federal Credit Union - Carson City North. My wife and I live in…read moreLittle Rock, Arkansas, and Amy handled my auto loan for our new 2026 Toyota Grand Highlander. From the beginning, she was responsive, professional and genuinely interested in helping us. She never made me feel like I was dealing with a faceless financial institution--she became my person at UFCU. The real test came when our car delivery was delayed and, at the last minute, our dealership located another vehicle for us. We needed the loan check overnighted to the dealership before we left on a long-planned trip. Unfortunately, the UFCU branch handling the shipment failed to get the check to UPS on time, and the delivery date suddenly became the day after we were scheduled to leave. Amy was in Nevada. The problem occurred at an Arkansas branch. None of it was her fault. She could have simply told me the check was on its way and there was nothing she could do. Instead, she jumped into action, explored every option, personally contacted our Toyota salesman, provided documentation that the loan was approved and the funds were coming, and helped coordinate a solution that allowed the dealership to release our car before receiving the physical check. That made the difference between making our trip in our new vehicle and leaving without it. I've spent much of my career working with organizations and evaluating people and performance, and I know the difference between someone who is simply competent and someone who takes genuine ownership of a customer's outcome. Amy is the latter. She didn't create the problem. She simply refused to let someone else's problem become my problem. Adversity doesn't build character; it reveals it. Amy's character is top notch. UFCU should be very proud to have her representing the organization. She earned my loyalty, and I am very happy to tell others about her.

The bank stole my 2,000 today I counted 100.00 =2,000 50.00…read more= $50.00 20.00 = 3,000. A total of 5,050.00 And my husband went to deposit the money and they claimed was 3,050. He'll no I feel sick in my stomach and went back demanding to see the videos and the branch manager was he'll rude and disrespectful towards me the whole time and then he went in his office and returned with a stupid his own personal deposit which does not match the amount and look where did he get 3 $50.00 bills and 1,900 I'm $100. Bills and 1,000 in $20. Bills WTF? He's a total jerk and refuses that the truth BEWARE!!!! DO NOT TRUST THE UNITED FEDERAL BANK on Carson City Nevada they're are a HUGE THIEF and they should be ashamed for taking innocent customer order money. I will report to BBB and take action against them in court

MUST READ!!! : So heres my story. I am from LA and I came up here to Carson City, NV to have a…read morebetter life. I have a ok credit, just opened a bank account, just got my apartment and two jobs. Unfortunately i am in between right now. So I wont get my two good checks until next week but rent is due this weekend. I need $200 in order to pay rent and not get kicked out. Now Robin and some other chick were a bit helpful but they really made my day miserable. In order to meet their requirements you need a bank account, checks, a job, I.D, a month worth of check stubs. I had all that. Now they denied me because my one month worth of bank account activity did not meet their satisfaction. Umm hello!!!! I just moved up here. Now the "boss" whom was not there was communicating with Robin over the phone. I was there for 1 hour and a half so they can say that I was denied! Wtf? Boss said because I am from LA, cuz I just moved up here. No compassion whats so ever. I see why there are so many drug dealers and meth addicts here. Most are not given the opportunity. Not that I will end up that way! I work hard and I do not owe any one. This time I really needed the help and now I will be getting kicked out from my new place.

Worst bank I have EVER dealt with. Terminated my credit card without notice and for no reason. NO…read moreemail warning, no notice whatsoever. Said a letter was sent out....got the letter dated 10 days after they turned off the card no reason given...........no late payment paid the balance in full every month. You have to ask yourself why you would ever do business with a bank like this. Over the cliff after Bank of The West. Should get minus stars. Feel sorry for the folks that work there.

In October of 2024 we reduced our minimum balance below the required amount. Since then, the bank…read more(BMO) has been charging us $25 per month for a maintenance fee. They claim they sent numerous letters informing their customer about the type of checking account that would be assessed the $25.00. I have tried calling the branch, their 888-340-2265 bank resolution number as well as a letter to the corporate office in Chicago Illinois. The customer service has been a zero at best. They claim that this is a standard banking service. I assure its not. DON'T BANK WITH BMO

Every time I go to Wells Fargo the drive up is closed or there's a long wait inside sometimes both…read moreare closed they just need to pay people this is disgusting and I'm done with Wells Fargo I'm moving banks

The current manager was very unfriendly and had TERRIBLE customer service. I went to deposit a…read morecheck through the atm and discovered it wasn't accepting deposits. At that same time I noticed she was helping a customer through the drive up teller. I pulled up behind that customer as they pulled away and went to make a deposit when she informed me they were "closed." How can a manager pick and choose who to serve after closing hours? If you're closed why serve one customer and not the other!? I was planning on creating a joint account with my husband through Wells Fargo and this particular manager has now made me decide to leave Wells Fargo permanently and take my business elsewhere. I have been a customer for over 10 years and have never had any problems but with only two bank locations in this town and one I now refuse to give business too, it's not logical to continue with this bank.

Needed a cashiers check and we were passing by…read more Bank was empty, so one on one customer service! Drive thru also available for service!

Wonderful customer service! Every time I go inside I have a great experience. In this day and age…read morethat is rare.

I can't say enough good things about John Terveer. We have dealt with him at CTC for multiple home…read moreloans and he is just a class act, always making the experience the best he can for us. I know it's hard taking a reviews word for something but, I just urge you to talk to him when you're ready for another home loan. You will not be disappointed.

Brad and CTC Financial were always hands on with us, kept us fully informed of what was happening…read moreat all times, we could call or text him with questions and he would always get back to us in a timely fashion which we appreciated very much. Brad always had our best interest, we knew we were in good hands with CTC Financial. Thank you so much Brad and the team at CTC Financial for all that you did for our Refinance to go so smoothly, you are the best and we look forward to doing business with you again in the future.

I came in to pay my credit card bills. The lady was kind and respectful. Unfortunately she really…read moremessed up my accounts. The applied the payments to the wrong accounts and then didn't even apply all the cash I handed her. She stapled the receipts and put them in the envelopes when she was finished and said have a nice day. Considering the several decades that I have been with US Bank with only 1 minor issue in almost 30 years so I didn't check her work and left. For 3 weeks now, I have now been dealing with trying to find almost $1000 of missing money I handed her, get the cash payments put on the correct cards and the interest taken off since I gave enough to bring both cards to a 0 balance. I will be keeping my business at the Dayton location and I will definitely be check EVERYTHING!

Great bankers at this location. Knowledgable, friendly, honest, and dependable. I drive an extra…read more10 minutes to go to this branch and work with the employees here. They are the best!

Would have been better if the drive-up window lady had a better attitude. I was told to go to the…read moremain desk to make my deposit. When the desk lady asked her what was going on? the drive -up lady just shrugged and said oh well. My guess is: she was pissed because I rang the drive-up bell more than once, due to the slow service. The other employees were very nice and professional. I will continue to keep my account open with hopes that I don't have to deal with this situation again.

Terrible customer service , 1 teller doing a very lengthy transaction and no one else to help …read more Another person comes out of the back and is doing something at one of the stations . Not once did anyone look up and ask if i needed help or apologized for the delay . As I left the teller apologized for the wait . I asked if someone else could help me and she replied "I'll see if Alex could help you " I said don't bother and walked out . The irony of it all is there is a huge sign that said "Courtesy" what a joke .