LOVE THIS DEALERSHIP! I'm a honest reviewer and I can definitely say, come here if you want your…read morepurchase to be seamless! My salesman was Devin Lastrapes and he gave such an awesome experience. Patient & answers all your questions. If I could leave 100 stars I would (: Happy with my purchase and will return!!! Don't think about it twice and come here. We all love a dealership that's in it to make YOU the customer happy! 100000000 stars !!!!

I LOVE this dealership, service is great and as a returning customer, bought three cars here over…read morethe years, I recommend this business wholeheartedly! Greeted by Bree B. she's fabulous and recently working with Breana R. to get me into a more fuel efficient vehicle this past week, I have to say the experience was pleasant and very much stress free. I got what I asked for my trade-in and Jenelle C. was super awesome too! Ram got the final paperwork squared away and I am more than happy with my car! Five stars plus biz!

I had such a great experience with Trevor, Kentrel, and the entire service department. Trevor…read morehelped me with an oil change last week, and when I had to bring my car back this week because my check engine light came on, they got right on it so quickly. I had a rough day at work, but Trevor made sure everything was arranged so I could pick up my car after work, which took a huge weight off my shoulders. When I arrived, Kentrel handed me my keys, and after I mentioned that I'd had a bad day, he brought my car back freshly touched up and even had a cold bottle of water waiting for me. Those little things truly make a difference. These are the type of people who genuinely care, not just about taking care of your car, but about taking care of you as a person. After the kind of day I had, their kindness meant more than they probably realize. Thank you, Trevor, Kentrel, and the entire service team for going above and beyond!

They tried to trick me. I won't do business when they are…read morebeing deceptive. ------------

Great service department!!! I had an awesome experience at…read moreInfiniti of Las Vegas thanks to Pedro--he's such an amazing and cool guy. He was super helpful and really made me feel like a priority. He also introduced me to another guy from the service department who was just as good. They were both incredibly knowledgeable and made me feel confident in their expertise. Even though I didn't end up needing service, I had to leave a review because it's rare to find such honest and reliable people in this industry. If you're looking for great service and genuine care, this is the place. Thanks again, Pedro and team!

On June 27, 2026, I took my Infiniti QX60 in for routine maintenance at 8:00a.m. in the morning. My…read moreservice advisor was an older man named, Tim Curlee. Tim as well as the cashier in the parts department made my simple routine maintenance visit the worse experience that I ever had at an Infiniti dealership. To keep things somewhat brief, my appointment for an oil change and rear brakes were for 8:00 a.m. According to Tim, this is a 90 minute job. However, my vehicle took over 4 hours to finish. Now I understand that this happen and it may take a little longer. However, Tim was not very interested in keeping me informed of the progress on my vehicle. When I inquired about the progress, he looked at me annoyance and stated that he would check. As time went by, I had to approach Tim again to find out the progress. He gave me a vague answer by saying soon as opposed to saying 10, 20, or 30 minutes. When my SUV was finally done after waiting for over 4 hours, Tim walked me over to the cashier. The cashier stated that my total for the job was $571 and some change. She even pointed to it on the invoice. I proceeded to give her a credit card for the payment. She took my card and tapped it and printed out a register receipt and stapled it to the invoice. I took the receipt and left. When I got home, I noticed my credit card had been billed over $17 more than the $571.00 indicated. I immediately called to find out about the discrepancy in the bill. I was told that I was charged a 3% fee for using a credit card. I informed her that the 3% fee was not posted anywhere in the business and she did not state that I would be charged a 3% fee for using a credit card. I asked informed her that I would come back to the business and provide her with my debit card for payment to avoid the 3% charged and she stated that I could not do that because the transaction has already been processed. I have never had a business tell me that they cannot reverse a charge on a credit card because the transaction has gone through. She wass adamant that if I came back down there and paid with my debit card, I would be charged twice because my credit card would not be refunded. THIS IS ADSOLUTELY ABSURB! What business other than Infiniti of Las Vegas can't reverse and charge that was done an hour earlier and allow a customer to pay with a debit card. She referred me to the service advisor, Tim Curlee. When I spoke with Tim, he stated that apparently I was charged a fee for using a credit card and he was willing to offer me a free oil change the next time I came in. Although I did not ask for a free oil change or anything else other than being allowed to use my debit card instead of the credit card, I accepted his offer and told him that I was on my way to pick it up since I have to be in the area anyway. He told me to come see him when I get there. When I arrived, I went to his office and retrieve his business card where he had written a not of a FREE OIL CHANGE on the back of the card. However, the card was not sign and I asked him if he could sign the back where he mentioned the free oil change. He stated that he was going to sign because HE DIDN'T OWE ME ANY DAMN THING. He stated that he was giving me the oil change because my service took a long time and I should have had my vehicle done in 80 minutes. I told him I did not ask for a FREE OIL CHANGE, he offered it. In addition, I told him that he has created the hostile environment when he said HE DOESN'T OWE ME A DAMN THING. I told him that I did not come to him aggressively when I asked him to sign the card but he choose to escalate the situation which was VERY UNPROFESSIONAL AND RUDE. IF I had retaliated with similar verbiage, things could have gotten out of control. Tim Curlee apologized and signed the card and I left the business. I can't believe a business such as Infiniti of Las Vegas allows such behavior from their employees. This is the first time I have had to deal with such bad attitudes from employees working at this location. To have an employee refuse to allow you to change your payment method within an hour after realizing a fee was charged to your credit card is ridiculous. NO POSTED SIGNS and the first time you find out is when they hand you the receipt after processing your card is avoidable by posting a sign or telling them verbally befor processing the card. Better behavior for the service rep, Tim Curlee is definitely necessary. I purchased my vehicle from this dealership years ago but I am not sure if I ill ever step foot back in this location based on how I was treated,

Outstanding sales and finance experience! My wife and I recently purchased a Toyota TRD 4Runner…read morefrom Chris Fisher at Findlay Land Rover of Las Vegas, and the entire process was exceptional. We even drove from Southern California after seeing the vehicle online--and it was absolutely worth it. This was the most transparent and hassle-free car-buying experience I've ever had. Chris truly went above and beyond to take care of us. From our very first phone conversation to meeting in person, he was polite, knowledgeable, professional, and incredibly helpful. We finalized our purchase with Davalyn Kratz, Finance Manager at Jaguar Land Rover, who was just as outstanding. Davalyn made the finance process smooth, clear, and stress-free. Working with Chris and Davalyn felt more like dealing with friends than buying a vehicle. I wouldn't hesitate to drive from California to Las Vegas again for my next Range Rover or pre-owned purchase.

Dropped my vehicle off at 8am for a scheduled oil change. They said they'd let me know once…read morecompleted and promised by end of day so I did not take the loaner. No call or text so I reached out at 4pm only to find out it had a safety recall and required an additional day. Not a problem but why wasn't I notified? I had to go back to get a loaner. Next day I called at 2pm because I hadn't heard anything, left a message and 2hrs passed with no call back. I called at 4pm to find out the status. They said it 'should' ready by the end of the day and it was but the lack of communication is unacceptable. They also charged a 'shop charge for repair order' and nobody could explain what that is. Nearly $400 and 2 days later for an oil change- I will be taking my business to Henderson Land Rover instead.

One of THE BEST CUSTOMER SERVICE EXPERIENCES EVER!!! Our sales person Amanda Panuccio, her boss Don…read moreTurner, and our service advisor Justin are AMAZING! They know their product, they care for you as a person, & provide OUTSTANDING service! We were already Lexus Loyal & Repeat Clients/Customers but, because of these individuals we are also LOYAL to Lexus of Las Vegas!!! We had a "slight issue" back in Sept when buying a used Lexus and Don stepped up to the plate and made our issue and what could have been a very negative experience, nothing but extremely positive! He fixed it and did it in an extremely professional manner! THANK YOU AMANDA, DON, JUSTIN, & LEO for such a positive and seamless experience !!! Y'ALL are the best!! Warmly, Elise D Stevenson

Dan sold me my first Lexus. He was very professional, compassionate, thorough and overall…read moreoutstanding. He made my experience here very welcoming. This dealership overall was impressive, clean, everyone very friendly, all smiles and that is what sets it apart from other dealership's I've experienced in my past purchases. Thank you Dan and everyone involved in my purchase.

I had a great experience at this dealership! The staff was wonderful and very welcoming. I had the…read morechance to speak with JP and Levi, and they were both extremely helpful. JP provided excellent customer service, and both JP and sales associate, Jason, made the entire car buying process easy and stress free. Overall, it was a very positive experience from start to finish. I truly appreciate how friendly and professional everyone was, and I would definitely recommend this dealership to anyone looking to buy a car!

I am not a fan of car buying. Especially from a dealership, much less from a used automobile…read moredealership. The first part of the experience was pleasant. The salesman was very helpful and accommodating. We found a vehicle we wanted an it cost about as much as we expected. The next step, waiting to see the finance guy, completely negated all the good work at the beginning. First, there is only one person doing finance on Saturday. Second, the couple that was in the finance office before us was in there for over an hour and a half. I don't know if it was because there was an issue with financing or they were just chitchatting. Either way, I understand the importance of customer service, but my time is precious, too. Fortunately, the finance guy was very polite and very apologetic and efficiently hustled us through the process to get us done. Overall, the results were mixed. I would not say to avoid this store, just be prepared.

I had previously purchased a used GMC Sierra from Jim Marsh almost 2 years ago. With that purchase…read moreI also bought a 60 month, 60,000 mile bumper to bumper warranty for almost $5,000. Well, at just under 2 years of ownership and only about 11K miles, the truck had a significant problem that should have been covered under the warranty, but it turned out the warranty ended after a year (former Jim Marsh management issue). I went back to Jim Marsh for resolution and was offered a couple of options. One was to pay for the needed repairs and buy a 2-year 24K mile warranty. The other option was to offer me a darn good deal for another truck I had my eye on there. A significant effort was made by the Sales Manager, Charlene Barber and my salesman Brenden Douglas. I can't offer enough superlatives for their efforts and work. Neither are high pressure; they communicated the technical details effectively and seemed genuinely interested in fixing the problems. After my first truck experience there I was never going to work with Jim Marsh again but they were instrumental in my attitude change and I look forward to my next vehicle purchase there, as long as they are still there.

Don't expect the truth!…read more I bought a new 2020 Jeep Willie from Jim Marsh. Nothing but misrepresentation and takebacks. My wife and I have owned five jeeps over many years. We know never own a jeep without an extended warranty. I also purchased an extended service plan. And soon the takebacks began. Although this dealership was further away from my home in Summerlin than I would like they had a shuttle service. The first thing they did was end the shuttle service with no compensation for the inconvenience to me. The extended warranty as promised was supposed to be two servicing a year for seven years. I should've read the small print because to make a few extra bucks on me.,They changed it to seven servicing. They are not really good at honoring their word. Although I do love the Service writers and you can tell they really care. The service department is just pathetic. However, they're not as bad as Jeep Only. So at least they're not the bottom of the barrel. This was a great Jeep. It must've been built on a Tuesday. It has been very good to me over the years. But I've had small issues that Jeep could never quite fix. I don't wanna say they didn't wanna fix them, but I have to wonder. Long story short now that my warranty and service is up, immediately after my final servicing, I took it to one of the local mechanics in the Summerlin area and when I drove away, everything was fixed. Imagine that...