This review is not against pinnacle it is only against Dr. William Dean Terrell and Jeremy Milton…read morePA.
In early October 2021 my mom fell. A couple of days after her fall she was in excruciating pain and was unable to walk or to take care of herself. She made an appointment with her doctor at pinnacle orthopedics to follow up with him after the fall and to try to get some relief from the pain. An MRI was performed, and it was determined that she had a fracture, and was told it would take approximately 6 to 8 weeks to heal but it had to heal on its own. A couple of days passed, and the pain was getting worse to the pointshe could not sit up or again take care of herself. I, her daughter called, emailed, notified, and discussed with her doctor at pinnacle and his assistant about possibly getting her into a rehab facility. agreed to go to rehab but unfortunately her insurance required her to be admitted into the hospital for three days unless a physician recommended her admittance which would forfeit her three day waiting period. I reached out to her primary care doctor and he, therefore recommended her admittance. I wasable to get her into the rehab facility quicker than expected. Afterthe admittance to the hospital during the admission to a rehab facility I was made aware by her doctor and assistant of a surgical procedure called a sacrolplasty that injected a concrete substance into her spinal area to relieve the pain. I discussed it with my mom,and she was on board with going that route. Once my mom was admitted into the hospital a CT scan was performed and at that time discovered my mom had 3 fractures not 1. My mom's doctor reached out to a Spine surgeon and he agreed that my mom was a good candidate for the procedure. Once she was admitted into the hospital we went ahead and had the procedure scheduled for the next day which would have prevented her having to go into rehab. The hospital prepared my mom for this procedure that is when Jeremy Melton came in and spoke to my mom and informed her that she would not have the surgery because of "malnutrition". This could not have been further from the truth and was not the case simply because my mom had three fractures which is why the procedure was scheduled. Dr. Terrell decided on his own without looking at my mom's chart, without talking to my mom, without conversing with her family or doctor that she's been with for 10 years, took it upon himself to cancel the procedure. He sent Jeremy Melton to inform my mom that she was not going to have the procedure. Dr. Terrell, who cancelled the procedure didn't make any effort to reach out to anyone regarding the reasoning for the cancellation. Jeremy was extremely harsh with my mom after the questioned the reason why the procedure had been cancelled. He then stated that he was going to order physical therapy. My question is how can a person who cannot sit up, walk, get out of the bed, or go to the restroom on their own going to do physical therapy? My mom called me in hysterics and informed me that she was not having the procedure, so we proceeded with getting her into the rehab facility. I called Pinnacle and left a message to speak to Dr. Terrell and Jeremy Melton regarding what was going on. Jeremy Milton called me back and told me that my mom was not going to have the procedure because of "malnutrition". I questionedhim what that means, and he could not give me an answer. I told him that my mom had fallen and that she had three fractures and he stated, "oh she fell"? I then said to Jeremy Melton how can you or Dr. Terrell make a determination regarding someone's treatment when you have not even looked at their chart or even spoke to them. The conversation got very heated because at that point I was informed by Jeremy Melton that Dr. Terrell nor Jeremy Melton had even read my mother's chart. Dr. Terrell had never met nor talked to my mom, and Jeremy Melton spent exactly 3 minutes with my mom just to inform her she was not going to have the procedure. At this time, we have admitted my mom into rehab, and I proceeded to work on getting her this procedure. After a week in rehab, I was able to get an appointment with the radiologist who did an examination and decided she was a great candidate for the procedure and wanted to know why we waited so long, I informed him of the neglect by Dr. Terrell and Jeremy Melton. After that I had a conversation with Jeremy Melton, and I informed him that her radiologist had examined her then he decided that Dr. Terrell and Jeremy Melton we're going to wash their hands of the whole situation because of their neglect, and they were called out on their neglect. So, moving forward my mom was admitted into Cobb general hospital where she had the procedure, the moment she woke up from the procedure she was immediately out of pain theunfortunate part was she had endure unnecessary excoriating pain for two weeks. Because of the delay with the proc