The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Working with Lindsey Benton from Career Group was such a great experience. She's incredibly…read moreprofessional, easy to communicate with, and genuinely invested in understanding what kind of role you're looking for. The agency always seems to have high‑quality opportunities in my field, and they go above and beyond with interview prep, feedback, and overall support. If you're searching for an agency to work with in New York, I can't recommend them enough.

Zelda and Ben have been tremendous to work with during multiple job searches over the past several…read moreyears. They are professional, resourceful, empathetic and persistent in all the ways one hopes for in a recruiter.

Working with Annie as my life coach over the past three months has been one of the most empowering…read moreexperiences of my life. When I started, I felt overwhelmed with anxiety and unsure how to move forward in both my personal life and career. Annie helped me find clarity, build confidence, and take real, meaningful steps toward my goals. Her coaching wasn't just about shifting my mindset. Annie held space for the deeper work too -- the doubts, the patterns, and the moments I wasn't sure I could really do this. At the same time, she helped me develop the real strategies to grow my lifestyle business. With her support, I began making changes in how I show up, not just online but in my daily life. That meant rethinking my schedule, making choices that truly support my energy, and creating routines that help me feel focused, nourished, and more aligned with who I am. Through our work together, I've become more grounded, self-aware, and confident in both my creative path and personal growth. Annie taught me valuable tools for managing anxiety, including guided meditations and nervous system regulation techniques that I now use regularly. If you're looking for a coach who offers both compassion and structure, someone who truly sees your potential and helps you live into it, I highly recommend Annie and New York Life Coaching. I left every session with clarity, encouragement, and an action plan I could actually follow.

I've been working with Annie for a little over six months now, first individually and later with my…read morepartner, and the impact has been significant. I originally came in looking for more clarity and to be more intentional in how I showed up in my relationships. Over time, I've gained a sense of calm and confidence that's changed the way I handle challenges, both personally and in my relationship. Our relationship has grown in meaningful ways. We communicate with more ease, kindness, and understanding, and we've rediscovered joy and spontaneity in our day-to-day life. Annie has a unique ability to see the deeper patterns and help you shift them with compassion and practical tools you can apply immediately. I'm grateful for her support and highly recommend reaching out if you're looking for a relationship or life coach.

Ed provided a great resume that was very impactful in my job search…read more Besides his unsurpassed writing and editing skills, Ed has a caring and friendly customer service manners. He also pays attention to fine details that makes the resume all the more effective. I highly recommend this company for all your resume needs.

One year ago I was on the hunt for the perfect resume writer---…read more Enter Ed at Resume Professors It is quite apparent that Ed is personally invested in his clients. This was shown to me through his level of responsiveness, collaboration and attention to detail. The quality of work was really tremendous and I highly recommend Resume Professors to those looking to take their resume to the next level!