I ordered Royo bagels over 2 months ago. They were so stale when I received them, they were inedible I contacted Netrition immediately,asked for a refund or replacement. Nothing happened. I contacted them again a couple of weeks later and was asked to send photos of the plastic tags on the bags. I sent them. Each time I've called, I've been told that someone emailed me back. There are no emails from them in any of my folders. Spam included. I called Again on July 3rd and was given the same story. He's emailed you. Searched emails while on the phone with them, nothing. There has been no resolution, no refund, replacement or credit. What a horrible experience. Don't order from them. read more

Terrible business practices and customer service. In June I ordered about $100 worth of oatmeal, 13 cans. 12 cans came damaged. These arrived in a separate case inside the larger, thick carton. Both cartons were undamaged. I complained. I sent photos. First the excuse was it was damaged in transit. How, when the boxes were undamaged? Second excuse was the oatmeal company sent the damaged cans. They needed them back to be reimbursed. In the interim I was hospitalized for a few days. When I came home I asked Netrition to allow me to discard the dented cans, since I was feeling ill. I asked for a refund or replacement. I would remain a customer. No, they were sorry for the inconvenience and would rather have the dented and unsaleable cans back rather than have the loss made up by my future purchases. I returned 8 cans, the worst of the lot, and received a refund. Third and last excuse: the video from the warehouse showed the cans were not dented when they sent them out. Did the cans dent themselves? They lost a good customer and now their reputation, too. read more

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The English muffins were absolutely terrible tasting but the cinnamon bread on the other hand was terrific tasting.

did not received my order. i am very disappointed with Netrition customer service. i felt i was not valued as a customer. it seems like Netrition cares more about cost than the customer satisfaction. i have waited for 3 weeks for my order and still waiting. i called numerous times to customer service and gotten no satisfactory response. beware if your order is delayed for some reasons, Netrition will not care after you have paid for the order. read more

Sorry, can't give a -5 Buyer beware of this company they will sell you moldy food. Customer service will tell you it's your fault. You ordered it the wrong way they will take your money and not contact you. I've been trying for four days to get resolution. Customer service is the worst. I've seen sucks Mike read more

Netrition - Health Markets Near Me - Albany, New York

Love your products - allows me to include & add variety to my diet while still controlling my blood sugar ( I am diabetic ). It's the fiber/protein/calorie ratio's that are the key. read more

Dreamfields Pasta shoppers, beware! This once excellent but now shady company will use their Lasagna shipping disclaimer for ALL Dreamfields products which arrive damaged due to the incompetence of their tip-grubbing shipping department. They refused to refund $15 for several boxes of Spaghetti which were dropped unprotected on the floor of the shipping carton. You'll pay a little more for Dreamfields on Amazon but at least Amazon has some integrity. read more

Do not expect the "cold service" to protect any meltable items shipped during the warmer months. FedEx does not give priority to these shipments. My recommendation is stick with Amazon. Netrition not in the same universe and never will be read more

Ive waisted my money twice trying to order a gluten free keto crust but both times it came so moldy it was showing though the box. There is no way they didn't notice how bad it was read more

I ordered 6 boxes of Dreamfields lasagna noodles from them for the holidays & paid $10 shipping. The boxes of noodles were just thrown in a box without any protective wrapping. All of the noodles were broken into pieces & 2 of the boxes windows were torn open. I sent an email to them with pictures & they responded by saying that they state on their site that they cannot guarantee the noodles will arrive in perfect condition & will only refund for the 2 boxes that were open. While I didn't expect them to arrive in perfect condition. I was expecting them to be in good enough condition that I could actually make a lasagna out of them. Funny thing is that I was hesitant to order from them because they ask for tips for the staff that pack the boxes. Now I'm wondering if they would have been wrapped in bubble wrap or something to protect them, if I paid a tip. But I feel that it's ridiculous to pay a tip for packing. Will never order from them again. read more

Netrition - Health Markets Near Me - Albany, New York

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Beware of this site. Customer service is extremely unprofessional, and refused to transfer to a manager in order to assist with clarifying their policy on shipping. We met the minimum $99 order minimum for free shipping, and they cancelled the order stating that the "cost is too expensive for them to ship." The policy granted free shipping so when asked to clarify, they refused to get me in touch with someone who could explain how to resolve the issue. read more

Good low-carb product selection and good prices, but the packages of 2 of 5 items I ordered for delivery were broken open, such that they were unusable. I contacted customer service with photos of the broken jelly jar and ruptured flour bag and they said in reply that they were sorry, and would notify their shipping department. Beyond that, crickets. You pay your money and take your chances. Not my idea of a reliable business. read more

Netrition - Jelly jars stacked end to end in cardboard, but no packing at ends, or between bottles. Not shown, a ruptured bag of flour - Health Markets Near Me - Albany, New York

I order 6 bags of Bob's Red Mill 13 bean soup mix. These are small bags. Yet Netrition is charging me $48 for USPS Priority shipping to Twain Harte, CA. So $29 worth of food is being shipped for $48 dollars. They offered to ship via another carrier and refund me the difference. I accepted this offer. Problem is resolved. read more

I ordered refrigerated items and they arrived warm. I was told by customer service that it was my responsibility to refrain from ordering when it is warm in my region. They ask for customer feedback so that they can be better but are not willing to stand by their product or their shipping or their customer service response time. Will NOT order from them again. They do not refund when items arrived spoiled. They blame it on the customer for ordering items that will spoil or ordering when the weather is warm. I guess I should control the weather when I place my order. They take no responsibility for the way they package the orders to ship. read more

Ordered two items to try the company out. I live in an area where mail is not delivered so I only have a PO Box (yes some of us are that far out of town). The company did contact me for a street address however, the only ones that deliver to my place are UPS. They do not use UPS. FedEx and UPS have a deal with the post offices in these areas to deliver to the post office the PO Box is located. Most companies know this. In a rather strange twist, FedEx employees often don't. In another email they offered to send it Priority Mail to the box. That's cost prohibitive for those items, first class mail would have been fine. I requested a cancelation. I found the products elsewhere. While the cost was a bit higher, it didn't exceed the amount priority mail would have cost me. It was good customer service and I always try to review that. They kept in touch with me regarding the shipment so I could find no fault with them. Thanks to Tracey for staying in touch. Charlotte read more

made my first order, 51.00 dollars for an item would need monthly, they claim it was sent by FedEx, FedEx shows it delivered however my package never came. I file a missing package w/ FedEx but am more concerned over the "lack of concern" by the shop- I wanted so badly for this to work- the costs were good, and previous emails were well responded to but what good is all that if you cannot get your orders- summary- beware - too good may be too good- read more

I've been a customer for almost 10 years. They have great competitive prices for their products and a great selection of keto, low carb, sugar free, fitness nutrition, and vitamin products. The shipping is fast and often free since its easy enough to order a variety of products to reach the free shipping minimum, and they give 5% back on purchases. I've been happy with nutrition during my entire time as a customer. read more

I've been doing business with Netrition for a couple months ago and honestly I couldn't be happier. When I started doing a low carb/keto way of eating it was very difficult. I always felt like I was missing out on the foods that I loved. Pastas, breads, beans, etc. Basically all the carby foods than aren't good for you. Well that pretty much changed when I found this company. Shipping is always on point with them as well as prices. I haven't had a need to contact customer service because so far transactions have been flawless. Fast shipping, good deals and every item of food has always been fresh. I'll continue to place orders with them as a supplement to my weekly grocery trips. read more

I ordered something from their website September 2nd, and I never purchase things online. September 7th my card information was stolen and used to make a large purchase. I also never received the products I ordered from them, or a confirmation that they were being delivered. NOT A TRUSTWORTHY SITE. read more

They sent the wrong stuff and said the following : We do our best to keep them as up to date as possible. Normally, Netrition.com can not be held responsible for any differences between what is listed on our web site and what is listed on the product that you receive. Please consider trying the product as this is the way it is going to be moving forward. Ok let me see the wrong stuff was delivered but...... " Try this product because this is how it's going to be moving forward " Tough luck for us I guess. read more

I love this website. So many amazing products I've been introduced to thanks to Netrition.

DO NOT PURCHASE FROM THIS COMPANY!!! I ordered this item before and they have changed the packaging and ingredients. THE ITEM HAS CHANGED and does NOT taste like the original as was shown on my receipt for the order. What is now shown on the site and what was sent to me has additional ingredients (sea salt), and clearly is not what I ordered. Netrition had me jump through hoops for a refund, sending photos, multiple emails, long delays, gas and time to send the unopened package back. They did not give me my full refund, even after proving this was not what I ordered. I purchased single bars at the store to taste and compare, and they are NOT the same. They took a bunch of time to speak with the vendor, and said the packaging changed but the product is the same. This is NOT true. At a minimum I deserve a full refund. Instead they took up my time, energy, and gas, and showed no appreciation for me as a customer, and no regret for their error. TAKE YOUR MONEY ELSEWHERE!! Your items ordered my not match what you receive. Netrition LACKS INTEGRITY and good customer service! read more

The first purchase was awesome, it arrived in an insulated zip pack that looked like a large lunchbox. However- they either changed management or are cutting corners. The last four orders have been delivered in a styrofoam box with an internal temp above 90 degrees- a melted mess of chocolate protein bars. The really irritating part is now they charge for "heat resistant" delivery and I specifically asked for the shipment to be placed in the original insulated pack...Not wasting any more money $400 is enough read more

Great keto products, reasonable prices, friendly staff.

This review is for Netirion.com as well as the low carb board they operate, moderate and run (Low Carb Friends). In 2- words...Stay Away! Some of the prices at Netrition.com are OK and competitive with other low carb stores (such as Viva low Carb - who rocks!) but the shipping is slow-slow-SLOW on Netirion.com! I no longer shop here and I'll tell you why. I would place my order. Two days later, I would then receive an e-mail that my order was "fulfilled". That day or the day after (3 days now) it would finally ship. After that, it would be 7 to 9 days before we actually received the box of low carb food - with many items broken and tossed about during the shipping process! Low Carb Friends is an Internet Board what you don't know at first, is that they are supported and controlled by Netrition.com. LCF claims to be a "community" for those who prefer a low carb lifestyle. It is a user-board where one can post and review recipes, comments, etc. What one quickly learns is that "community" members are discouraged from discussing products which Netrition.com does not sell! I actually learned this the hard way by asking about a low carb bread which their store didn't sell (and let's face it, most LC users WANT information on low carb bread, right?). Well, it would have been just fine if Netirition.com SOLD the bread, but because they didn't, my hands were spanked and my posts were deleted without explanation. This has happened to many, many others as well. When Netrition.com and Low Carb Friends was confronted with this by me, (How come you will not allow me to discuss or post information about other Low Carb products...I thought this was a "community"?) I was again spanked and told, "Well of course you cannot discuss products which we don't sell...that would be the case with any store or board." Huh? Again, Low Carb Friends is connected to the Internet shopping store, Netrition.com. Low Carb Friends has several board moderators. The concern of the board moderators is more like parental control than it is, "community". I know if many, many former and some current LCF members who honestly cannot tolerate the nit-picking, controlling and policing manner of the moderators. For example, hands are slapped and posts are commonly deleted if a low carb member posts a product review and a link or picture of a low carb product which their Internet store, Netrition.com, does not sell. Moderators randomly lie, delete posts and cover it up. I wrote a letter to the CEO expressing my dissatisfaction along with copies of unprofessional e-mails one of the moderators sent, and the CEO needed to "investigate" . After close to 2-months, it wasn't worth my time any longer. The forum of users is wonderful. Many of the LCF posters have a wealth of information in eating and preparing low carb meals. The over-zealous moderators really bring havoc though and discourage many posters - and many have left because of them. Of course when complaints are made, the old excuse is always given, "We HAVE to have rules that are ENFORCED." Yes, but such a big difference between leading by example, being gracious and caring, and treating long-standing board members as though they are in Communist China. My advice: Find another support board and definitely, a better, more cost-efficient and friendlier Internet store than Netrition.com. They're out there! Good luck- read more

Netrition.com is one of my favorite websites. I live in MA and anything I order comes overnight - no joke. I usually buy low carb products and the tortillas I just bought came fresh and soft. I don't hesitate to buy anything from them. -PS- The poor review here seems suspicious to me... read more

They sent the wrong product. Customer Service responded,"We verify the nutritional information regularly on our website to insure its accuracy. Though Netrition.com's goal is to keep each product's label information up to date and accurate, we will not be held responsible for typographical errors and modifications to the product formulations as stated on our website." I could pay to ship it back and if it is within 14 days they won't charge a restocking fee. Shipping would cost half the price of the product. Update: After another email back and forth they refunded it without me sending it back and told me to donate it someone that could use it. An officer I know was laid off who uses this product so I mentioned it to him. He was grateful. read more

I am SO happy to have found Netrition! After the whole "low carb" diet fad passed (as all diets do eventually) I found it extremely difficult to find any stores who sell low-carb foods. However, I will be a low-carb eater for life because carbs cause me to gain weight and feel sick. I originally ordered from Netrition to purchase Special K's High Protein cereal, but quickly found that they offer hundreds of other low-carb foods that you can't find in supermarkets. I've ordered twice, and each time the shipping has been very fast, and very cheap too. I'm not sure what this other reviewer is talking about - the box took about 5 days to arrive, which seems pretty quick to me. I haven't participated in any of their online blogs or Q/A forums, so I don't know whether or not they have issues with people posting comments on products they don't sell. Doesn't really matter to me, as I will continue to shop with them because they have a great variety compared to other websites I have used. I'm super happy with their selections and shipping costs. They get an A+++ from me! read more

We are always pleased with Netritions customer service. We place our order online and receive the package the next afternoon. One instance we had to cancel the shipment so that we could pick it up the same day, and they were very quick to respond and correct our order per our request I would and have recommended them to others! read more

My order took almost a month to arrive, when asking customer service about it they were very short with me. Products were not packaged with care either. I wish that I used a different vendor. read more

This is a five-star shopping and fulfillment experience. It is also a three-star shipping experience. I don't consider Netrition guilty of a bad shipping experience, but I do hold them responsible for the end to end experience. I've been using Netrition for low-carb stuff mostly. The bread options are okay, but I've started moving away from their bread options because of how heavy they feel. It makes sense, they're dense - protein heavy and fiber heavy. But it also kinda made me feel sick to my stomach, so I switched to Sola. Higher net carbs, tastes more like bread - but it can bust the carb budget if you're not careful. But the buns, bagels, etc. are quite fine from Netrition. I like the desserts as well - anything peanut butter and chocolate is a win. The shipping experience is crap. It's just crap. I live outside of Seattle and see delays in Troutdale, Oregon on nearly every shipment. Delays happen, right? No big deal. Except this is perishable food - it's not in the fridge, it goes bad fast. And the delays aren't a day or even TWO, I've had FOUR DAY DELAYS. I have to ask for thermal packs on every order now. FedEx is a problem for your Washington customers, Netrition. That should piss you off. That should bother you a lot. I have to not just pay $6 shipping, but also $4 for thermal packs on everything now, making my just receiving anything an extra $10. I'm being upcharged because your shipping provider is crap. My purchases are on time roughly 20% of the time. That's absurd. read more

I ordered with a German billing address and a US American shipping address - the internet shop allowed this option. All data I provided was 100% correct! My credit card account was accessed by Netrition, the money taken out. But instead of sending off the goods, they wrote me an email wanting me to confirm that I had not stolen the credit card by providing them with a list of my credit card transactions! Or a scan of the card itself *rolls eyes* Not only that these measures would in no way prove that the card isn't stolen, my transactions are highly personal information. So, after some back and forth, including an unsolicited call on an American phone number they suddenly required, too ... supposedly to check the facts, they cancelled the order. Nobody ever bothered to call me on my German phone number which I had given! That in itself is just extremely bad business manners. But to KEEP 60 European cents is downright theft. I have been waiting for weeks now for them to fully refund me. Instead, they feed me a line that the money was lost due to the exchange. I don't see why that is my problem. I ordered in good conscience, providing correct and honest information and not only am I being accused of being a thief and liar, I am also losing money due to Netrition. If - as Netrition claims - this was all in order to establish the validity of my data why not, for crying out loud, send a post card to the German billing address and see what happens? No, one of your employees got a bee up his or her bonnet and now you are not willing to make good on the damage you caused. Or if you don't want this kind of situation, set up your internet shop accordingly. One last comment: Do you honestly think that if someone steals a credit card, the one thing they are likely to order is ENERGY BARS? *snorts in angry disgust* I still want my money back! read more

AMAZING company. Shipping was extremely fast, and all the glass bottles I bought were individually wrapped in cardboard. I also appreciated a courtesy call on verifying my shipping address and apartment number so it wasn't erroneously shipped to my billing address. 5 stars across the board. read more

Never did business with them before but they had what I was looking for. Spent $127 for energy drink. Never received it. Contacted FedEx and they said I had to talk to the sending company. Never got any proof from either FedEx or Netrition that they delivered the items. Very poor customer relations. Never had any problems buying from Amazon. read more

I have been ordering from this website for years now. I love all the reviews that help you if you have never purchased the product before. They also carry a lot of sugar free products that you can't get in the stores or are way more expensive in the store. My orders have always been filled on time and never had a problem with anything breaking in transit. read more

I have ordered from Netrition several times and the process has consistently been easy and accurate. They have an excellent selection of low carb products and the prices are competitive with similar sites. I have found items not available on comparable sites so will continue to purchase from Netrition. Their service and shipping are both quite fast and the products are fresh and tasty. read more

I love Netrition! Love the flat rate fast shipping and variety of products! I have recommended several of my friends. I have been using this website for at least 5 years plus and have always been happy. One product I did not care for and contacted. Customer service responded right away and credited me for that item. They always make sure you are satisfied! read more

Received my favorite flavors. Each bottle was wrapped perfectly to ensure no breakage or other damage. Netrition is the best source for such items. I've been a loyal customer for over 6 years - never anything broken or damaged. read more

I have been using netrition for years (10 plus I guess) and never, ever had a problem. Shipping is cheap and the box usually arrives in two business days, maybe three at the very latest. Everything arrives properly packed and in good condition. I order low carb items. Much cheaper than the store (if you can even find these products). I always order my staples (thick it up, atkins, eden black soy beans, instant mashers, breadcrumbs, soy/flaxseed chips, crackers) but always end up ordering fun things like bread mixes, cookies, etc. When I get the box, it's almost like Christmas. Thanks, Netrition. read more

It's crazy how fast they ship the orders. I will purchase something in the morning and by the end of the day I've been notified that it has shipped. Very professional and they package things correctly to avoid damage. I order all my low carb stuff from their website, including bread and they always package the bread in a separate box so it won't get smashed. If you are looking for hard to find low carb items, this store usually has them. read more