Well. The quality of the customer service team with PNC isn't good. I visited for a checkup and…read morethat was complete. But the team didn't follow up with me about a loan request and the phone call was very poor with the bank representative

Excellent location in the mall and right off of the entrance by wild wings. Big open office with…read morevery friendly staff. We were helped as soon as we walked in and greeted by an account representative. Would highly recommend this bank at this location for any of your banking needs!

Privately owned small town bank. The last of its kind. The customer service is exemplary. You…read morecannot reach phone support after 5 PM, because it is a Privately owned small town bank. You take these little inconveniences when you get so much more value in every other facet. I refuse to bank anywhere else. Ever.

For some reason, I never had enough money in this fng bank.And they always sucked me dry.I never…read moregrew with this bank in my whole life since I was a child.These people have a license to steal so beware. I've been with ally bank about 10 years, and I actually have Ira accounts with them now. There.\n Are 5 star bank? You should check them out and they don't take money off of you if you're under your limit.

So much for being involved in the community I guess you need to have an account with Wells Fargo…read morejust to bring them $1 bills I had $1,500 in $1 bills and these people would not take them even though there's a shortage and yes I don't have an account but Jesus you can't take the $1 bills from me?! You're worthless!

I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

Don't be fooled. After three branch managers and over six months their head office refusing to call…read moreme... All I asked was reassurance that my Social Security retirement account could not be attached if they got an order signed by a judge for a judgment because federal law says if it's a retirement account, the only people that can take my money are internal revenue and child support. Grief and anxiety is unnecessary here. All of what I have to go through because the bank keeps telling me, if we get an order with a judge's signature I'm taking your money, that's now forcing me to go to Legal Aid...nice, right?

I love this bank! They are local, which is super-nice. Each location is staffed by very nice and…read moreknowledgeable personnel. Never been to a Pennstar I didn't like! Jean in Customer Service is a sweetheart! They offer free checking, which is a must to me.

That moment when you want to make a deposit and grab a cupcake but the parking attendant starts…read moreyelling at you .. Yeah that happened

For what is worth, definitely not interested in providing customers complete service. Withdrew…read more$400 from the ATM and was charged 3.75 fee which was fine. But then I go in to get a couple $100 bills for gifts, and despite it being December 21, they're are no $100 bills available. Then, the teller tells me she will give me some of her limited amount of $50 and asks for my debit card. I tell her, I only have a car loan and a non-profit account. So the find the car loan, but that's not sufficient to exchange 300 worth of $50s for my $300 worth of $20s. So then they tried looking up my non profit local union account (which my name is on and they can't find it). I gave up, like really just to exchange some bills? Just a bad experience. Will definitely not be my choice of bank I'm the future.

1. They gave me bad advice when I asked about transferring money outside the country…read more 2. They cut off your credit card without warning you when you travel too far in their estimation. I was refused at 1 o'clock in the morning when I tried to pay a taxi cab bill. 3. They changed security procedures for online banking so that I am no longer permitted to cut and paste my password from my trusted source to the password box; this exposes me to malicious keylogging software that steals passwords. 4. They demand information and verification and threaten customers with account closure if they do not provide it.

I've been a member Of Peoples Security Bank and trust for a while. I use their MAC machine on…read moreMeadow Ave to get cash. It seems like this machine is either broke or out of cash. I used it on Sunday morning Aug 24, 2025 and it wasn't"t working. I went to use it again today / Tuesday and it is still not working. It don't seem like Peoples Security care about this machine since it seem always has a problem. They want us to bank with them, but for those of us that rely on this machines they don't seem to care to ensure it works. Either fix it quickly or replace it and ensure there'd always money in it. I was hoping when Mr DeNaples got on the board after the merger things would be better. Don"t seem like it.

made purchases on amazon and everytime i did they would lock my account suspecting fraud? Spend too…read moremuch money they flag it for fraud with no warning and your account is locked? Is it illegal to spend money now? Since when is it a bank's duty to tell you what you can and cannot spend? Never go with this bank. Horrible. The one teller is very helpful the rest were absolutely terrible.

Poor service, constant processing errors that take days/weeks and multiple phone calls/emails to…read morecorrect, and complete lack of accountability, ownership and follow-up. Do not be fooled by their local "Best Bank Awards" because their employees vote for the bank. If you want frustration, bank at Fidelity. If you want seamless processing and superior service, bank elsewhere.

From the owner: Fidelity Bank offers personal and business banking products and services, a Mortgage Center, Wealth…read moreManagement, and full-service Trust & Investment Departments. Serving Lackawanna County, Luzerne County, Lehigh County, and Northampton County.