I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office

Well. The quality of the customer service team with PNC isn't good. I visited for a checkup and…read morethat was complete. But the team didn't follow up with me about a loan request and the phone call was very poor with the bank representative

Excellent location in the mall and right off of the entrance by wild wings. Big open office with…read morevery friendly staff. We were helped as soon as we walked in and greeted by an account representative. Would highly recommend this bank at this location for any of your banking needs!

Privately owned small town bank. The last of its kind. The customer service is exemplary. You…read morecannot reach phone support after 5 PM, because it is a Privately owned small town bank. You take these little inconveniences when you get so much more value in every other facet. I refuse to bank anywhere else. Ever.

For some reason, I never had enough money in this fng bank.And they always sucked me dry.I never…read moregrew with this bank in my whole life since I was a child.These people have a license to steal so beware. I've been with ally bank about 10 years, and I actually have Ira accounts with them now. There.\n Are 5 star bank? You should check them out and they don't take money off of you if you're under your limit.

I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

Don't be fooled. After three branch managers and over six months their head office refusing to call…read moreme... All I asked was reassurance that my Social Security retirement account could not be attached if they got an order signed by a judge for a judgment because federal law says if it's a retirement account, the only people that can take my money are internal revenue and child support. Grief and anxiety is unnecessary here. All of what I have to go through because the bank keeps telling me, if we get an order with a judge's signature I'm taking your money, that's now forcing me to go to Legal Aid...nice, right?

I love this bank! They are local, which is super-nice. Each location is staffed by very nice and…read moreknowledgeable personnel. Never been to a Pennstar I didn't like! Jean in Customer Service is a sweetheart! They offer free checking, which is a must to me.

That moment when you want to make a deposit and grab a cupcake but the parking attendant starts…read moreyelling at you .. Yeah that happened

This review is mainly for all of PNC Banks. For a person who has lived here for 10 years, I still…read moreget the cold shoulder at a business. After walking in the door, I was greeted by a very very nice person at the front desk. She was friendly and helpful before I can even say a word. (That is where the 2 stars comes from.) I ended up at this place because I got a refund check from my vision insurance and this was the bank that was on the check. I tried to go to the one that was on Main Street, but I found out that it was no longer there. So after I look this one up and called to verify that it was there, I went. I was in a very positive and Christmas mood until I got up to the teller. She was an older lady without a smile who was working the drive up window. The no smile kind of melted my smile away. After I gave her my check that was signed and ID, she was quick to dismiss the check because she did not see their bank name on it. After I pointed out that it is their check, she looked at it for few more moments and then proceeded to tell me still cold shouldered that they needed two forms of identification. After asking what second form of ID do they need, she rambled off a few. I recognize that I had one of the 2nd forms of ID which was my debit card. I gave it to her. After that she proceeded to tell me that there was a $10 fee to cash one of their own checks. (now this is where I blame the bank policy) How can you charge a fee to your own check? I've never had this happened to me before. We are I've got a check from some other bank and was charged a fee from that bank. But I'm sure that that's the banks policy. I say shame on you PNC. I am sorry that I chose to cash my check there instead of depositing it in my bank account. It just seems like $10 is an inconvenience fee from my $100. Since I'm not a regular business customer. After she told me this I looked at her with shock. That's when she proceeded that I can take the check to my own bank. I said that's weird, but no problem I don't want to argue, I'll just cash it. After the lady gave me my $90 (I counted along with her), I started to walk away. Then I heard her say "is there anything else that she could do for me"(which sounded like something that the bank told her she had to say after this experience). I just spoke softly, said no thank you and headed for the door. As I walked past the front desk, the very nice lady that was there was very quick to wish me a good day with a smile. After hearing her, I smile back and said I hope she has a good day too. I will probably try not to do business with this bank again because of the policies. But I really do hope that the drive up teller lady reads this and hopefully realizes the impact that she has on customers. And the wonderful lady at the front desk, (I hope you remember me, I'm the chubby black guy with glasses and winter grey hat). Thank you for the warm greeting and goodbye on such a cold day. Merry Christmas and God Bless You!

For what is worth, definitely not interested in providing customers complete service. Withdrew…read more$400 from the ATM and was charged 3.75 fee which was fine. But then I go in to get a couple $100 bills for gifts, and despite it being December 21, they're are no $100 bills available. Then, the teller tells me she will give me some of her limited amount of $50 and asks for my debit card. I tell her, I only have a car loan and a non-profit account. So the find the car loan, but that's not sufficient to exchange 300 worth of $50s for my $300 worth of $20s. So then they tried looking up my non profit local union account (which my name is on and they can't find it). I gave up, like really just to exchange some bills? Just a bad experience. Will definitely not be my choice of bank I'm the future.

I love People's Security Bank and Trust. I'm a mom of 4 and having easy banking is EXTREAMLY…read moreHELPFUL TO ME. P.S.B.T. STOPPED 2 FRAUD ATTEMPTS NEAR CHRISTMAS IN ONE DAY,hoestly I may not havennoticed if they hadn't. Thank you P.S.B.T employees for helping me to not get triple charged for a coat that woulda led to an over $300 LOSS OF FUNDS This bank makes me feel safe.. There always thougrough as far as checking all my info to be sure im me over the phone, and polite. professional, helpful, and patient as well. I would recommend my bank to friends, and family, and have before. Very pleased customer here. God Bless, & Be Safe Everyone.

I've been a member Of Peoples Security Bank and trust for a while. I use their MAC machine on…read moreMeadow Ave to get cash. It seems like this machine is either broke or out of cash. I used it on Sunday morning Aug 24, 2025 and it wasn't"t working. I went to use it again today / Tuesday and it is still not working. It don't seem like Peoples Security care about this machine since it seem always has a problem. They want us to bank with them, but for those of us that rely on this machines they don't seem to care to ensure it works. Either fix it quickly or replace it and ensure there'd always money in it. I was hoping when Mr DeNaples got on the board after the merger things would be better. Don"t seem like it.

horrible terrible the employees are rude and lack any training , I have problems every few…read moremonths , the web site is ridiculous hard to use , I had a checking accoundt there fir several years and applied for a small loan they turn me down ,i when down there so fast they were shocked , I told them if im not good enough for their money they are mot good enough for my money , again shock when I pulled 20,000 dollars out , fidelity ​

Poor service, constant processing errors that take days/weeks and multiple phone calls/emails to…read morecorrect, and complete lack of accountability, ownership and follow-up. Do not be fooled by their local "Best Bank Awards" because their employees vote for the bank. If you want frustration, bank at Fidelity. If you want seamless processing and superior service, bank elsewhere.