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    NBT Bank

    3.0 (2 reviews)
    Closed Closed

    Services - NBT Bank

    Auto loan

    Business banking

    Business loan

    4 More Services

    Currency exchange

    Mortgage services

    Personal banking

    Personal loan

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    Citizens Savings Association

    Citizens Savings Association

    (2 reviews)

    Thought I'd try the high yield savings account and am stuck unable to move money. According to…read moreCitizens representative this appears to be happening to many of their potential customers. Ok, technical problems happen. However most crucially, they are NOT actively working to remedy the problem. Instead they are asking me to adapt and try repeatedly, taking more of my time with no progress. I've been trying to transfer cash for weeks and still don't have any money in the savings account. Seriously, this experience leads me to wonder if they paid for the positive NerdWallett review.

    This is the worst experience I have ever had at a bank opening an account. They opened the account…read morecreated online banking access for us and to!d is our cards would come in the mail. They never told us the account was not actually open Monday when the home office approved or denied the account. Then when there was a problem with our account nobody even had the courtesy to call us they just closed the acct and mailed out a check to an address we had told the representative when opening the account we would not be living in for another month. I have never dealt with such poor customer service in my life how can a bank close an account without attempting to contact you. They also never informed us our credit would be checked with a hard inquiry so not only did they treat us with complete and utter disrespect the out hard inquiry on our credit report which I will dispute. Luckily I have gotten a wonderful bank that is much it's respectful and courteous to the people that use the services they offer and in return pay the salaries of the staff. I would avoid at least this branch if not the entire bank system unless you enjoy being disrespected.

    NBT Bank - banks - Updated May 2026

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