Don't be fooled. After three branch managers and over six months their head office refusing to call…read moreme... All I asked was reassurance that my Social Security retirement account could not be attached if they got an order signed by a judge for a judgment because federal law says if it's a retirement account, the only people that can take my money are internal revenue and child support. Grief and anxiety is unnecessary here. All of what I have to go through because the bank keeps telling me, if we get an order with a judge's signature I'm taking your money, that's now forcing me to go to Legal Aid...nice, right?

I love this bank! They are local, which is super-nice. Each location is staffed by very nice and…read moreknowledgeable personnel. Never been to a Pennstar I didn't like! Jean in Customer Service is a sweetheart! They offer free checking, which is a must to me.

I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office

Phone service is impossible..there is none....It is a constant circle of prompts and numbers that…read moredoes not lead to a human being.

I've been with Penfed for almost 15 years. I have no complaints with them. Transaction are a bit…read moreconfusing at times but I'll call and get answers.

For what is worth, definitely not interested in providing customers complete service. Withdrew…read more$400 from the ATM and was charged 3.75 fee which was fine. But then I go in to get a couple $100 bills for gifts, and despite it being December 21, they're are no $100 bills available. Then, the teller tells me she will give me some of her limited amount of $50 and asks for my debit card. I tell her, I only have a car loan and a non-profit account. So the find the car loan, but that's not sufficient to exchange 300 worth of $50s for my $300 worth of $20s. So then they tried looking up my non profit local union account (which my name is on and they can't find it). I gave up, like really just to exchange some bills? Just a bad experience. Will definitely not be my choice of bank I'm the future.

1. They gave me bad advice when I asked about transferring money outside the country…read more 2. They cut off your credit card without warning you when you travel too far in their estimation. I was refused at 1 o'clock in the morning when I tried to pay a taxi cab bill. 3. They changed security procedures for online banking so that I am no longer permitted to cut and paste my password from my trusted source to the password box; this exposes me to malicious keylogging software that steals passwords. 4. They demand information and verification and threaten customers with account closure if they do not provide it.