This is a one star review because the office should've been able to straighten this out. Watch your…read morebills. What happened is absolutely ridiculous and my son is gonna be looking for another company. He had his jeep insured. He added a 1987 truck. Not full coverage on either due to vehicle ages. He was quoted the same rate as the jeep. About 85 or so a month. 2 mo ago he got rid of the jeep. So it's now a single payment of about 85 for the truck. He was paying extra a month, $102 total, having split the payments up for adding the truck. Last month I called and it was the last of the extra payments. Got his 6 mo renewal showing payments will now be 73. Was told yes that's right. Open up today's mail and it's now 165! Called and his account shows the renewal for 73 a month was mailed but the new renewal for 165 a month was not. Agent looking into it said its because the jeep was dropped and the truck is more to insure due to size. That's NOT what we were told when initially insuring the truck! That's NOT what we've been paying besides on this truck from the start!!!! That's NOT what the renewal papers said either!!! He may be 18 but has been insured thru this policy since he was 16. No tickets, no accidents, and only one towing incident that was towed only a few blocks. How can his rate go up like this when we weren't even quoted that from the start or even paying this amount!!! We didn't even totally seperate his vehicles from mine so he could still have multi car discount. I still get it on mine. He just gets seperate bill to pay. Needless to say he's switching companies in the near future

From the owner: Matt Dailey State Farm mission is to be helpful in our customer decisions on how to protect and…read moreinvest in their future. License #: PA-799788, NJ-3003526908

Sharlene and Brad Bittner are GREAT! Truly "Salt of the Earth" people. We recently moved out of…read morestates and had to transfer auto & renters policies. Sharlene took it upon herself to find an agency close to my new address and set up an appoint for me to complete the transfer. She also sent all of my documents and everything need to make this process as easy as possible. This was a huge help and major stress reducer!!! I cant say enough good things about the Bittner's! They are wonderful people who genuinely care about their clients and treat them as family. I neve had such amazing customer care with any company or organization as I did with the Bittner insurance agency (Allstate is the parent company) If you need auto-Renters-Life insurance and live in NEPA, Please consider giving them your business. 5 Stars !!!

Sharlene has been my agent for 6 years and she has been wonderful!! Last year I had a major claim,…read morea tree crashed into my roof during a storm. She had people here right away to secure the house. She followed up every step of the way until my house was completely repaired. I would recommend her to anyone she's a sweetheart!!

Courtney Smith is the most professional business woman, i have ever delt with. I delt with her…read moreinsurance company allstate she got me the cheapest quote on my car and deductible, not only that i have delt with her and i mean only her when it comes to the most professional bonds woman ever shes very understanding and will work with you. I wouldnt choose anyone else i trust her 100 percent shes on my speed dial anytime i need her i leave a message she gets right back to me and helps me anyway ahe can. Thankyou so much Courtney for everything you have done if i can give you 10 s i would. T.D

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Wilkes Barre, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.