Thomas is amazing!! My mom has been using him for years and my husband and I just bought a house…read moreand he was outstanding with all of our questions and got us an amazing rate for home owners insurance!!

I recently called the office here at Monte Cains State Farm office after leaving a couple years…read morebefore bc I was talked into a bundle deal with another Insurance company whom we had with our home mortgage. Answering the phone was Isaac, he was the most informative and answered all my questions. He was able to offer us better coverage for both our home and vehicles at a better price which NOW includes a MILLION DOLLAR UMBRELLA PROTECTION at a lower price than I paid for less coverage and No Umbrella protection. I had never heard of " umbrella protection", which he explained how it works and was patient helping me understand my every option as it takes me a bit as I get older. I'm happy to say we did switched back to State Farm and couldn't be happier! I was very impressed with the knowledge and his help. Thank you Isaac! Eddie and Bobbie P

I doing another shout out to Dianna who is a wonderful insurance agent love talking with her and…read moreshe is always super friendly and willing to help me . If you want a very nice experienced insurance agent talk to Dianna .

I've been emailing, and calling, and inquiring for months, and they never respond. Moving my…read morebusiness to another broker due to lack of customer service.

Tracy Lake is my insurance agent and I will highly recommend her to everyone I know and meet. She…read moresaved me $20 a month on my insurance and even got me additional coverage! That is impressive!!! She is attentive, very knowledgeable and personable. I couldn't and haven't been happier with any agent. And neither will you if you have her on your side. I normally hate insurance companies with a passion but I am so happy with my experience at this agency. Literally, you will be in good hands at a great price. Don't waste another day and another dime on coverage from a carrier that is not fit for you. Tracy will find the right market, the right coverage and for the best rate. That's how well she knows her stuff. Thank you so much Tracy! You seriously are the best and I don't trust my property being covered with anyone else.

I have been with this insurance agent for over twenty years. Recently, I changed to Costco Connect…read moreHome and Auto Insurance because I got a significant discount. I inform her to cancel my insurance on 01/30/2025. I emailed and left a voice mail. However, finally, She sent me a text with the cancellation confirmation; I overlooked the date written as 01/13/2025. When I received the mail at home, I noticed the date and called the following day to restore my insurance to my desired date because There would be a two-week gap between my new and old insurance dates. Unfortunately, the guy only answered the phone and heard the issue for the first time. I gave them more than 5hours to get back to me, and my emails, texts, and calls have been ignored. This kind of agent bleeds you for a long time, and when you want to change to new insurance, they mistreat you. I will never recommend this agent to anyone. She has never been reachable by phone as insurance is highly sensitive. Very disappointed!

Remarkably poor customer service. Quotes are not reliable. We have to request multiple times for…read morereceipts or confirmation of coverage after we have paid. But the worst is that they quote a price for coverage, and then, many weeks later, we receive a notice from State Farm corporate that the price quoted was incorrect, too low - in fact, much too low, and we are billed an additional premium amount after the coverage was supposed to have already begun. In the latest situation, the Crelencia agency quoted us a price that was less than half what we were ultimately billed by State Farm. And this has happened twice in our dealings with this agency. Something is quite wrong here. These comments are not meant to reflect on State Farm, but on the Crelencia agency. We have dealt with State Farm for many, many years, and though State Farm is perhaps the most expensive coverage, they are also the best when it comes to filing a claim. But apparently they need to monitor their agents more diligently.

I got an insurance comparison from Kris and he was so personable and honest. It's refreshing to…read moretalk to an agent that actually lives in my city.

We have worked with Kris and team for over 10 years now and feel very well taken care of with our…read morecars and home. Outstanding customer service always.

Brian has been my agent for over 4 years. I have called him multiple times on weekends with…read moreinsurance issues and he has always handled me immediately and politely. Just last month I was in a parking lot fender bender and realized I didn't have my insurance card. I called him at 9a on a Saturday morning and he immediately texted me a copy and sent a printable version to my email. When my daughter had her car window broken into while out of town, Brian arranged to have the glass replaced at her temporary location on a Sunday. I originally started using Brian when my previous insurer cancelled me because of 3 small claims in one year among our 4 cars. When I contacted them they said it didn't make any difference how many cars we had insured or how small the claims, 3 claims in year meant cancellation. Brian was able to get me new car insurance at a PREFERRED RATE! After moving my home insurance and liability umbrella policy, I saved over $200 per month. Brian is terrific. I have recommended him to my family, friends and clients. They all love him!

Brian King at Metlife is the example all agents should follow. I met Brian about a year ago. I was…read morejust coming off of being very ill, and he treated me very well. I was with another agency for over 20 years and when I was sick got some bad advice. I never shopped around. I feel so lucky to have met him. He took great concern for my well being and my family. I was able to communicate at all times. Not only did he help me with my autos, but he helped me with my home which another agent took advantage of me. All it took was one call to Brian. He treated me like I was the most important client he had. He has saved me hundreds. I thank you so much. I was so loyal to the others. I never knew what was out there. I would suggest everyone to call Brian and talk with him. I have called Brian for some other advice and has always called me back. I will never slander others, but praise all the efforts that Brian has done for my family. I look forward for a life long partnership with you. I have told many friends and family members. Thank you Brian.

Areesa at State Farm was amazing to work with and helped me get great pricing on my insurance :)read more

I reached to Areesa's agency when I bought my new car in 2020 - she was so professional, very…read moreresponsive, knowledgable, and gave great service. She was able to provide me with a great insurance quote, cheaper than my previous Allstate insurance with about the same coverage. Since then, she and her team are still very responsive to my inquiries regarding my insurance policy whenever I email her and her assistant. I remember calling one time about my options at repairing a small chip on my windshield from a rock. Her staff provided me with a location that repairs it for free through the insurance. Talk about going above and beyond! I recommend reaching out to Areesa if you're thinking about getting your car insurance through State Farm.

Kris has been my insurance agent for the last 3 years. With his helps, I got great rate that…read morecovers my house, rental properties and cars. Even when I was living oversea, he still provided excellent and timely service. 3 weeks ago my car was hit while parking on the street. Lucky the lady who hit my car left her contact information. I contacted Kris and he immediately took over the situation by contacting that lady and her insurance company. Everything was taking cared in less than 24 hours and I got my peace of mind back. I highly recommend Kris to be your insurance agent. He is great!