Haley Funeral Home is still in business after over 100 years! It is located on the Northwestern…read moreHighway service drive between Evergreen Road and 9 Mile Rd. Although I travel the service drive often, I don't see any business traffic for this funeral home because the entrance and parking lot are in the back of the building away from the service drive. Haley was the provider for services for my dear neighbor recently. For his viewing at the funeral home, the Haley staff members greeted us upon entering and directed us to the correct parlor. The beautiful parlor was full of family members and well wishers. The video playing with various photos of my neighbor with his family and acquaintances was a nice touch. Outside of the parlor was a memorial display for veterans that have transitioned or never returned. It caught my attention and it was a great reminder of those who have served our country. I do recommend that the tablecloth be ironed to provide a better visual.

I would not recommend Haley Funeral Home in Southfield. The…read moreDirector was extremely helpful at first with working with the insurance company for payment. But later, showed his true colors when we changed our mind about the type of casket for my Dad. I was so shocked that a funeral director, of all professions, could behave the way he did. There were some errors during the service. But all would have been forgiven, because we're all human and imperfect. But, again his behavior regarding the change is unforgivable. I would Not Recommend Haley.

It was good the people who work there were nice I would have all my friends and family members go…read moreto them good job

Negative 30 stars - customer service SUCKS- never have been treated more rude in my life ! Trying…read moreto have cremation service scheduled 2 months ahead of time - getting nowhere. Ready to take my own shovel & bury 3 employees, along with relative

We had to ship my loved one's body from CA to MI (through Franklin & Downs Funeral Home in Modesto,…read moreCA--reviewed separately). One of the partners, Kathy Desmond, called me personally to initiate contact and let me know how everything would be handled and rough estimates of involved costs (which helped immensely). She was courteous and professional. I then dealt through email with Bill Oldani, who was even more compassionate, courteous and professional. Bill took the time to recommend a local priest for a grave-site service (it was four people total and we didn't want a traditional wake). He also made all necessary arrangements so I literally had to do nothing but give approvals and answer questions regarding preferences. For each step, Mr. Oldani advised me in advance of all costs. (Even down to flowers to be placed on the casket--I gave a range on what I wanted to spend, and he came in the middle, recommending not to spend more due to the brevity of the service.) He agreed to have all costs billed to my local CA funeral home so I could pay everything in advance at once for convenience, which removed a lot of stress and worry. Throughout the process, Bill made sure all my queries were answered satisfactorily and encouraged me to contact him with any others at any time. At the cemetery, I met with Bill's associate Kelly (apologies if I'm misremembering the name) who had my brother and I sign all needed paperwork and explained every part of the process and service. Though she was young enough to be my daughter, she was still courteous and professional, which was appreciated. (Only two minor downsides: 1) the priest sped through the scripture readings like the disclaimer of a car commercial, and 2) we were offered the chance to pay our last respects in private, neither the priest nor Kathy stepped away to give us any privacy so it was too awkward to do so. The first was not A.J. Desmond's fault and the second may have been due to the conditions or the cemetery's policy, so I am not deducting any stars.) What truly impressed me was that after my return trip home, I received a letter from Bill expressing his condolences, as well as information and brochures regarding death-related scams to avoid, and free-of-charge grievance counseling services. (The local CA funeral home did not provide either.) Very appreciated. Death is something no one wants to deal with but everyone will have to eventually, and A.J. Desmond & Sons, and especially Mr. Oldani, made the process seamless and stress-free. I give them my highest recommendation--and deepest thanks.

Very comfortable and pleasant place to go and visit a deceased friend or loved one. Staff is very…read morepleasant, chapels are spacious and clean, and there is ample parking.

they were not nice to me a family memeber. i asked for his flag and they handed me a box with the…read moreflag folded up like a bath towel. they cared less, that he was in the war for america.

My mother died in the wee hours of a Saturday morning. She had told the hospice people that she…read morewanted her body to go to Dorfman, so when the hospice nurse arrived, she called them. It was not only the middle of the night, but it was a cold, sub-zero, snowy night as well. Alan Dorfman sent some people out to the house to get her and also arranged to meet us later in the day on Saturday to discuss the arrangements. We found Alan Dorfman to be kind and understanding, with just the right touch of humor to lighten the mood. He also had the records from our grandmother, over a decade earlier, so he was able to just copy some of the information. My mother wanted to be cremated, so there was no urgency in terms of a service, and no need for a casket. He helped us to decide on the kind of memorial we wanted, told us that we could do it when we were ready, and that we could take a couple days to decide. He also recommended a videographer to put pictures on DVDs. (It was nice, but the videographer didn't seem to know much about the technology he was working with.) Jonathan Dorfman was very patient with us in regards to the obituary. We made changes to it several times. He posted online everything we originally said, but advised us that the same would be very expensive to post in the newspapers, and made suggestions for shortening what we wanted to print. We followed his advice and it saved us several hundred dollars. We are not a traditional Jewish family and did not want any clergy, as my mother would've hated that. Alan assured us that just having friends and family speak would be fine, if that was what we wanted. He asked us about whether or not we wanted some of the traditional amenities, but since we were not familiar with them, we declined -- except for the 7 day memorial candle, and he gave us 2 of them, since my sister & I live in different places. At a very somber, confusing and overwhelming time, Dorfman Chapel will treat you and your loved ones with dignity, grace and compassion.

Highly pleased with our experience in dealing with the funeral arrangements for a family member…read more McCabe's staff, in particular Anne the funeral director, were so nice and caring during this difficult time and worked with us to provide the exact funeral arrangements that our family member requested. There was no pushing back or trying to alter her requested funeral arrangements, but instead, did what was required to meet her request. Also, they work behind the scenes to take care many of the big/small details like cremation authorizations, notifying social security to turn off payments, getting death certificates, posting obituaries and so on so you can focus your immediate attention on the funeral and going through the grieving process without adding extra burden to it. Overall They made this painful process go smoother than I would have thought going into it and am so appreciative of their efforts in assisting/leading us through this difficult period.

Unbelievable, the worst, Mr. & Mrs. McCabe should be in a different line of work! I was burying my…read more24 year old son, not an older person with a long illness, I was still in shock about his death. I telephoned Mrs. McCabe to find out the status of bringing his body back to Michigan from St. Louis because the Medical Examiner had told me that my son's body had been released to McCabe's affiliate. None of the service dates could be set until we had airline information. Instead of explaining to me that the body was released, but ME paperwork wasn't complete so they couldn't make an airline reservation, she simply said that they didn't have airline information yet. When I said that perhaps I should've used a different funeral home, she said maybe you should've! Later, I telephoned Mr. McCabe and asked him if he would give me just a $100.00 discount on my $10,864.89 bill. He told me that he could not give me a discount, otherwise, he would have to change his entire billing structure because everyone gets billed exactly the same. I told him that he could simply give those people that are smart enough to ask for a discount, a hundred dollars off, and anyone stupid enough not to ask for a discount, shouldn't receive a discount. He then accused me of calling him stupid, which I didn't and re-explained to him what I had said. Regardless, later on I heard that he was telling people that I had called him stupid. Remember, I'm mourning and burying my 24 year old child. Even if I had been as rude a possible, they are in the funeral home business and should've been gentle and compassionate with me. Not rude and argumentative. Think twice about using people who act this way towards a person in mourning and shock over their child's death.

Always excellent and compassionate and caring staff and clean and well run facility. Best place to…read morebe in a difficult time.

Thankfully I won't need them again. If you respect the dignity of your deceased one go somewhere…read moreelse. Rude and judgmental staff. Can't get official death paperwork for our loved one. Also wanted a copy of the contract we supposedly signed. Final rest should bring peace. Not shadowed by negative energy.

My mother-in-law was laid to rest recently by Kemp and the staff was professional and did a…read morewonderful job. My husband has recommended everyone to Kemp for their end of life services. Thank you for treating my family with respect and dignity.

My brother, **Douglas Higgins**, passed away on June 25, 2026. He proudly served this country for…read more**24 years** in both the United States Marine Corps and the United States Navy. After a lifetime of service, our family expected--at the very least--that he would be honored with dignity and respect. Instead, what we received from this funeral home and from funeral director **Stephen Kemp Jr.** was carelessness, disregard, and a level of disrespect that left our family deeply hurt. We arranged for my brother's cremation and a memorial service scheduled for **July 18th**. Mr. Kemp was responsible for ensuring that my brother received his **military honors**, a **personalized VA urn**, and a **flag**--all standard for veterans. **None of these were provided. Not one.** After the service, I called repeatedly. My messages were ignored. At one point, I was placed on hold for **20 minutes**, and no one ever picked up. When I called back, Tracy told me someone would return my call. Eventually, Mr. Kemp responded and claimed he had the date down as **July 22nd**--a date that was never discussed and had no connection to anything we planned. When I went to pick up my brother's ashes, Mr. Kemp told me that if I wanted my brother's honors, I could "go to a veteran cemetery and have the honors done there." **I was shocked and devastated.** After everything my brother gave to this country, this was the solution offered to us? They had asked for my brother's photo for the personalized urn, and I provided it immediately. To discover that not only was the urn not prepared, but every promised honor was ignored--it felt like the ball wasn't just dropped, it was shattered. Mr. Kemp then suggested that *I* go to a veterans cemetery on my own to fix *his* mistake. When I returned to pick up my brother's ashes, he apologized, handed me a flag, and said the certificate and honors would be handled "through the mail." **To say I was emotionally traumatized by his lack of empathy is an understatement.** It felt that the respect due to a veteran depended on how much money was spent. I paid for services that were never provided. I trusted this funeral home to honor my brother, and instead we were left feeling dismissed, disrespected, and painfully aware that the level of care we received seemed tied to the price tag--not to my brother's service or his sacrifice.

Ardi the funeral director ensured ease and sincere compassion when my father suddenly died last…read moreSeptember, I had no idea where to turn and remembered a friendly interaction years back when inquiring about work within the funeral service industry, little did I know I would have that point of connection to inspire me to reach out to what is no doubt, an incredibly capable funeral home. The pricing and value was unbeatable for the care they provide here, thank you all so much for taking care of Cliff, my father.

Amazing people here. Tom helped me and my family plan my grandma's funeral. I have never undertaken…read moreanything like planning all the arrangements, and Tom really walked us through it, from start to finish. It was so nice to have someone there throughout the process. Really lovely place and everything went off perfectly. Very comfortable viewing rooms with plenty of seating and places for people to gather and spend time. Very pleased with how everything turned out.

Mark and the whole staff were so kind and made this process so much less stressful. We have used…read moreHeeney Sunquest for 3 of our family members, couldn't be all more satisfied with their service. Highly recommend.

Mark and the entire staff at Heeney‑Sundquist are truly extraordinary. The compassion and care they…read morehave shown my family over the years is unmatched. From the moment you walk through their doors, you can feel the respect and dignity they give to your loved one, as well as the genuine kindness they extend to the family. Thank you, Mark and team -- your support during life's most difficult moments means more than words can express. Your dedication and compassion are deeply appreciated.