If you are in the Rochester Hills or Oakland Township, Michigan area, I highly recommend Pixley…read moreFuneral Home.
In summary: Authentically-Caring, Attuned to Our Unique Desires followed through with Detail-Oriented Execution
My Dad passed away just prior to the Christmas holiday and during the Snowstorm of the Century -certainly not the best timing.
From my first phone call with Samantha Burke, her compassionate tone and patience with my numerous phone calls was superb. General Manager, Tim Summerford, took care of us like we were his own family and he made the Arrangement process comfortable, and respectful and put my family at ease.
When it came time to do the printing, on the day before Christmas Eve, Amy Thompson stayed late -despite the treacherous weather & road conditions, She pleasantly accommodated my interminable revisions and she even caught a mistake that I made. She ensured everything was done on time despite it being a holiday weekend.
On Christmas Eve day, with the roads still treacherous, Erica Simmer showed authentic care about our situation, from the moment I walked in. Her calming demeanor and easygoing responsiveness to my multiple last-minute requests lightened my burden immensely, during a time when I had millions of thoughts going through my head.
On the day of the service, Tim Summerford, Tom Townsend, Laura Morrissey, John Desmond, and Bill Frazier all made sure the Visitation, Viewing and Funeral Mass went so smoothly that our family did not have to think of anything. All of our last-minute requests were met with the quiet confidence and responsiveness of a five-star concierge. My Mom, who does the funeral coordination at her Parish, said "everything was perfect." and I would agree.
Afterward, they provided a Compassion Help Line, to help with the grieving process at no cost.
Funeral services are not something most of us shop for every day. I hope in some small way this enables you to make an informed and wise decision, to select the team at Pixley Funeral Home for one of the most important days of your life, whether you are planning ahead or have an immediate need.
I strongly suggest you plan ahead. It makes a world of difference.