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    Neosho True Value Hardware

    2.0 (2 reviews)
    ModerateHardware Stores
    Open 8:00 am - 7:00 pm

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0(5 reviews)
    0.7 mi
    $

    Nathanial in the paint department just exemplified what NOT TO DO for quality customer service…read more I needed, quickly, to get 3 gallons of paint for the painters at my house, as they were a bit short on paint as they were finishing up the house and trim colors. Almost an hour later, I returned with paint. So much for quick. Nathan was not only slow and proclaimed not know how to use the computer to look up the colors I bought last time, but also had the balls to tell me "a little patience goes a long way" after I was snippy telling him "yes 1 can of the blue color" for the FOURTH time. Literally he could not remember the quantity of 1. So when he asked for the fourth time in a row, I responded "seriously?" I actually thought he must be joking. Then when he told me "patience would go a long way", I was pissed and told him "so would skill". Of course at that point I had a long wait for him to blend my colors. I took the time to speak with a manager who listened. He was patient and friendly and calmed me down. However the one thing he could've done better was not focus on telling me how to bring in the label from the old paint. His solution was focusing on me doing better. I really would've appreciated his focus being on telling me that they care about customer service and that Nathaniel will get some more training and that it should be an easy pleasant process for customers to be return customers.

    I've always had good help. Just had blinds cut and young…read morelady was happy to help us. returns are also easy to due. Be sure to keep your receipt and if a plant also have the plant tag.

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    Neosho True Value Hardware - hardware - Updated May 2026

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