Oh Polly, I doubt that's your real name, but I love your work…read more This is MY dry cleaner. I don't know if her name is Polly, but I love her. she has repaired SOOOO many of my clothes. I am having her re-invent one of my favorite skirts that has a huge tear in it, and she is going to do it for only £5!!! She totally made a new suit for Raul (out of an old suit he bought at the Burlington coat factory) for £15!! She's lovely. I think the guy working there must be her husband, and he handles the dry cleaning side, and he is SUPER creepy, he has REALLY long finger nails, but they are both nice enough, but I secretly suspect he is a slave driver when the blinds are closed, b/c HOW IN THE HELL does she get all that sewing done in such a short matter of time?

Going to a dry cleaners isn't like getting your hair cut. When you get your hair cut you exhibit…read morethe current state of your hair, have a discussion about what you'd like to change and what the final state should be, and then listen to your stylist verify that they have understood what you want and express whether and how they can effect the required changes. A dry cleaners is a bit more like a petrol station. The machinery is weird and the liquids smell funny and while it is odd it's also conceptually not that complicated. The only reason you pay someone else to have this equipment and perform this task is because of economies of scale, and unlike say a normal washing machine, it's just a bit too inconvenient / unhealthy to have one in your own home. Dry cleaners aren't wizards. You don't go to a dry cleaner and present your gravy soaked clothes showing them where the spots and stains are and then have them reassure you they will attend to these specific areas of concern to give you the finished state you desire. You are really just paying them to put your stuff in the machine because they have one and you don't. They'll take it out again for free, and not lose it in the process, but there's no scope for special attention to be given in between. Burhan at Polly's (I didn't get to meet Polly) knows all this. You can show Burhan the spots and stains and you can tell Burhan all about how they got there, but he will make no guarantees other than he will put your things in the machine, take them out of the machine, and not lose them. (One nice thing about Polly's is the dry cleaning machine is on site, which might be important to you if you worry about your things getting lost in one of the centralised dry cleaning factories.) £28 cleaned a ball gown, suit, suit coat, and three shirts. The gravy stains came out and the creased-in sweat marks didn't (for which Burhan received neither commendation or condemnation.) He did get it done in time for a wedding, and didn't lose anything, which was at least worth a smile and a "cheers". This is literally as good as it gets.

My friend Lucy organised a big event, something like a party for our friends. Last night we had a…read morelot of fun, but today we realised that we won't be able to clean everything on our own. So a booking was made an hour ago and we're expecting the cleaners at lunchtime. I believe that the results will be good, the carpets and also the varnished wooden floor will be cleaned to a level of perfection. Now, I will go with Lucy for a sandwich in the near Subway or may be in Kelly's. Both places are welcoming and you can order tasty food. It is too early for Indian food, so we won't go to Taste of India. Undoubtedly, it is another good restaurant in the Aldgate area.

Awful! Were 2 hours late to clean my rug and then it turned yellow with the products they used and…read morea week later is still wet!!! They have recleaned it twice and its now worse than the first clean. My beautiful laura ashley pale turquoise rug is now patchy and yellow. I'm still fighting for a refund but they haven't given me one yet. Needless to say will take it further if they don't resolve it. Customer care are extremely rude and try to blame customer. Not impressed. Would never recommend. Update-I'm still waiting for a refund and resolution of this and keep being promised a call from the manager but after waiting over 2 weeks its looking unlikely! Don't part with your money! These guys are crooks!

This place was awesome. I had a dress that needed to be done right away. They were able to do it to…read moremy expectations. Did it fast great service and the person who helped me was very kind.

I took in a delicate wedding gown that had survived an epic celebration. I did a lot of research…read morebefore I chose D&L. The team was very attentive and the service was second to none. It was returned in pristine original condition. Unbelievable! It must have taken hours. Thank you so much - you are the very best dry cleaners for many miles around!

Well, they pretty much do what they say - dry cleaning and also alterations. I had curtains taken…read moreup there and it was really reasonable, and a well executed and very fast job. They haven't burned/lost/shrunk anything yet which is about as much as you can ask for!

Been a loyal customer of the tailor lady but had to swap. She does an excellent job, but very…read moreexpensive. Otherwise she is always kind and helpful. She used to own this business but apparently there is a new owner...

A top class service and top class dry cleaning, but they do charge for it. For many people they go…read moreto it because they do do top class work and for city gentlemen they need this level. They are also the only decent one within that small area. For myself it was too pricey, but that is no disrespect to them. I just do not need that level of perfection and only need the cheapest possible service, so I am probably just not their customer.

Best tailoring and laundry service in Puntey, fair prices, fast service, great customer serviceread more

The old lady cannot remember if you have paid and they don't have a CCTV to help her remember! For…read morethe simplest stitches they asked for 12 quid and the stitches got unattached after I wore the pants once, and they asked for another 6 quid for that! Totally insane! Why not go rob a bank? That would be easier to get money! Will never visit again!

Loved the women working here !! They are very nice , patient and efficient. Nelly packed…read moreeverything in a box like a jig saw puzzle - and bubble wrap for safety - seriously best packaging job I've ever seen !