This hotel was clean and set up well. The breakfast was decent and the lobby has stuff you can…read morepurchase. The only downside was there was only one plug in the main area and one plug in the bathroom for a two person room.

Easy check in, and they have a cheap €7-€8 opt in for breakfast (though we didn't try it). The…read morerooms are very clean though the beds are so stiff it feels like you're sleeping on the floor and they come with one very flat pillow. Most of the staff speaks english, and the windows have a nice view. There aren't many Italian restaurants nearby by, but there are about 5 sushi/asian based places which I was confused about, and there is this Chinese place right across the street that was cheap and good for lunch! Super close the the metro too.

Holy he!!z. Villa Torretta exceeded expectations. It truly did have the characteristics of a villa…read more(which it was) just modernized (which it has been). Even entering in the lobby was less copycat same old same old, and closer to elegant home from bygone days. Beautifully decorated with modern vision but retaining old world characteristics, it struck the perfect balance. The iron gates at the entrance to the driveway when closed at night seem to settle the property into its own self-contained exclusive retreat. The grounds were immaculately kept and ideal for strolling. The creaky wood floors, the stone stairs, the casement style windows. 18th and 19th century art, frescoes , and occasional chandeliers. And baby grand piano completed the immersion. The modern touches and accoutrements kept the Villa from being a tourist attraction only. Because it was the beginning of the holiday season, the staff took their time decorating each room of the main areas with holiday decor and a beautiful Christmas display right off the lobby. Even outside the building and trees were decorated with white lights giving a warm glow to the property. The wi-fi worked well, the beds were comfortable and the coffee / tea in the rooms was appreciated.

Absolutely wonderful from first night to the last. Upon check in , we were upgraded due to our…read morestatues and greeted well. Explained about the hotel, bar , breakfast. Beautiful king room. Exceptional housekeeping as well as driver for our requested transfer . Had dinner for three nights at the restaurant and loved every second of the service and meal . Everyone was very good but a very special thanks to Sara . She was the sweetest . I will return to this hotel in the future .

Stayed here for three nights. The room was very clean, the staff was friendly, breakfast was good…read moreand the mini bar is well-stocked. They forgot to put two towel sets in the room, so we only had one set the first morning. After we left the room we asked housekeeping for an extra set, they immediately got us a new one. The hotel is right in front of a subway station, from here you can reach the city center in 20/25 min. We will definitely stay here again!

Was staying locally for Business Purposes . …read more Rooms were glorious, Bar / Reception staff were faultless. There were concerns with our outbound flight, and they made every effort to acquire different travel arrangements, and even the 'worst case' scenario of additional stay if needs must. All round - Exceptional Hotel. One Point - Breakfast Facilities were good, but slow in replenishing cutlery, and crockery.

Not recommended. We reserved a driver with the hotel, and he picked us up on time in a clean…read moreMercedes van which was a good start. However, everything went downhill from there. Least favorite hotel we've stayed at within the hotels offered by British Airways. 1 glass to drink out of in the room. No ice anywhere. No air conditioning after October 1 (which was not disclosed) but the staff keeps themselves comfortable with A/C in their lobby. Restaurant only open 2 days in October (also not disclosed). Bar not open either. Rooms hot as hell. Impersonal attitude of the staff. There was much noise coming from certain citizens yelling for hours at night outside the hotel, and the military police were sitting outside watching one night. And then if that wasn't enough, we reserved a van (specifically asked for a van for 4 passengers with 4 large bags), and they gave us a small taxi wagon. We had to hold several pieces of luggage in our laps on the 1/2 hour trip to the airport. Completely unacceptable for what was advertised on British Airways as a 4 star hotel. We stayed 1 night in both Florence & Venice at Star Hotels during our stay, and they were both lovely with open restaurants, open bars, and good A/C.

This hotel is modern and beautifully decorated but we were given such awful service. We were…read moreaccidentally booked for 2 rooms, then not, then again. We spent all night in the lobby trying to figure out what was happening, and it was simply the most ridiculous, overpriced, rude experience. On the other hand, the rooms were nicely decorated and the breakfast was good (hence two stars). While we had a good stay, it was a bad overall experience.