We stayed here 3 separate times on our tour of Italy and Germany. The rooms are comfortable, the…read morelocation is excellent and best of all, the staff is top notch. Shout-out to Ricardo, Omar, and Arash for being so helpful and friendly.

Stayed here while in Milan and thoroughly enjoyed everything about this place. First and foremost…read morethe rooms were quite large compared to others we stayed at and they were completely up to date. The free WiFi was nice too as communicating via Instant Messenger and Facebook was our only real way to contact people back home in the States. The complimentary breakfast was very good as well. Most places we stayed at offered very little (some cheese, salami, cereal), but these guys had pretty wide spread breakfast offerings.

This was my first time staying at this hotel and would not recommend (4th time in Milan)…read more Lobby is updated and lovely however...Elevator has an atrocious smell, door to room was stuck and couldn't open. Chemical smells. My son was reacting with his allergies and asthma. Breakfast was in basement more like a cafeteria. We checked out within 30 minutes of checking in and were told management will determine refund. Because we had used a travel agent and were prepaid management refused all and said we were offered upgrades which we were not. There was another couple that also left who were in front of us when we first checked in although they had paid for the night. I have never had an experience before where a hotel was below expectations and they do not refund your money. Not recommended and our travel agent has removed from their list.

I have absolutely no complaints after staying here 2 nights (Sunday and Monday). The desk workers…read morewere friendly and helpful, the room was a decent size, the bed was comfortable enough, and the location is pretty good: about 12 minute walk to the duomo, and maybe 15-20 drive to Linate airport (20€ for taxi) and a breakfast downstairs each morning. This place and room satisfied all I needed. If I come to Milan again I will definitely look them up again!

We stayed here for a night in May 2022, and it's a very modern hotel compared to others in the…read morearea. Glass touch screens, personalized TV remote, and it's immediately next to the train station. Just keep in mind to ask the front desk to turn on the air conditioning for the room, we were pretty confused

Do not book with this hotel in spite of its location to the train station. I booked a one-night…read morestay for Sept 18-19 back in February. I even re-confirmed with them in August. Today, less than 10 days before our trip I received a cancellation notice along with a second email that a refund is being processed. No explanation and no apologies. Emails and phone calls were met with no response. Checked availability for my same dates and it is sold out. My guess is they sold my room for a higher price as it will be Milan Fashion Week. Absolutely shameful!

Nice little spot near the train station - very convenient to everything. Friendly service, decent…read morebreakfast (not stellar but decent, cappuccino and espresso by request) Pillows and beds are hard but apparently that's Italy-standard. Plumbing fixtures had some issues - maintenance could be better, but we didn't ask to fix as we were only there for 2 nights.

Hotel Berna has a lot going for it. Located close to the train station, easy access to local…read moretransportation, restaurants and stores. The room was well appointed in a modern style. We enjoyed the happy hour and the breakfast buffet. Hotel staff was friendly and helpful. Could be 5 stars, but it was hot in Naples during our visit, but AC anemic at best.

This beautiful hotel was conveniently located - 10 mins walk to Duomo and Galleria Mall. The staff…read morewas very friendly and helpful. Our room was clean and room service was great. This hotel has an awesome rooftop bar with amazing views.

The service was good, the location was amazing for walking and exploring the area. The rooms are…read morelarge with a balcony and very nice bathroom. Definitely a good 4 star hotel that feels 5 star. The roof top bar and restaurant is also very nice!

The staff was very welcoming and helpful. Nonetheless, there was a lot to be desired here. The…read moreroom was okay, but several pieces of furniture were dirty (chairs) or broken/damaged. (See pics.) The bathroom was poorly ventilated and unsafe. There was no bathmat in the tub, which was very slippery. The hand spray dripped 24/7. The perimeter of the tub was surrounded by black mold. The door was unclean on both sides. Elevators were both slow during peak periods. Breakfast was average. The bread selection was an embarrassment to Italian cuisine. But, the staff was great. A really good Carrefour supermarket is across the street (and a corner shop is 50 meters away.) Would I stay here again? No. Just look at the pics.

Do not stay at this hotel. The ladies in the room next door had bed bugs. The hotel desk staff was…read moreno help to them. I left two pieces of expensive clothing in the closet. I contacted the hotel immediately about the items. They kept giving me the run around. They said to email them. No response. I went to the hotel three times in the following days and kept getting the run around. Finally, I had the front desk at my current hotel call them in Italian and they told them that they did not find the clothing. They are thieves.

When traveling through Italy, we were stopping in Milan and stayed at the Melia Milano which is on…read morethe outskirts of the city near the football stadium and near the Lotto metro stop. From this stop, it would take about 15 mins to get to the city center and about 20mins to get to the main train station. From the outside the hotel looks big, and I found out later that the hotel is in a converted bakery factory hence the large size. As you enter the hotel, you enter into this massive lobby with high ceilings and a grand staircase in the middle. To the left is the check-in desk and a waiting area and to the right is the bar and restaurant. Up the stairs is the first floor which contains the meeting rooms, the Melia lounge, as well as guest rooms. The first thing I noticed when I entered the room is that despite the large size of the hotel and the massive lobby, the hotel rooms were somewhat smaller and more compact than I expected. As you entered the room, on the left was the entrance to the bathroom while on the right was a little wall that ended as you entered into the main part of the room. The bathroom was decent but also compact and contained a toilet, bidet, sink with minimal counter space, and a walk-in shower. The toiletries were refillable and had handwash and lotion next to the sink with body wash, shampoo and conditioner in the shower; the basic amenities were there but the space was more compact and restricted. In the room, on the right was a stand with shelves for storage and then continuing on the right was a nook with an open closet and open luggage rack. The luggage rack and open closet was a nice touch but there was minimal storage space as the open rack and the shelves were the only storage. In the main part of the room, the king-size bed was along with right side of the wall and on each side of the bed was a table with a lamp on it and plugs behind it along with USB ports. The bed was decent enough for the first night but was a bit uncomfortable towards the third night but overall provided a decent sleep. The tables next to the bed were somewhat small so again it did the job but space was limited. Across from the bed, along the left side of the wall, was the TV mounted on the wall and in the corner a table with chairs. The table and chairs was a nice touch to have but again it was a small table so could barely have two people eating or drinking at the same time. Overall it was a decent room with the necessary amenities but the space was more compact than I expected for a suburb hotel. The hotel is a full-service hotel so has lots of amenities including a hotel bar, restaurant, meeting rooms, hotel lounge, a gym, and wifi. The wifi was decent and you could connect as many devices as you want but it did slow down sometimes and was not always the most reliable. I did not try the bar nor restaurant but did see lots of people going there so it seemed popular. Overall, it was not an impressive stay at Melia Milano. This hotel was outside the city and is in a former factory so one would expect bigger rooms but the size of this room is what you would expect at a hotel closer to the city. The customer service was also lacking as we connected with the front desk staff many times and throughout my interactions only staff person was actually nice and helpful while the others barely did their job and barely provided any support.

Beautiful hotel and has a wonderful staff. We've been staying at this hotel for years! I know my…read moreway around the area, so I always look forward to having Milan layovers. It's pretty close to the metro and has a grocery nearby. My favorite bakery is just around the corner from the hotel and has several eateries within walking distance.

This hotel was excellent in every way. The customer service was fantastic and the rooftop…read morerestaurant was very nice. The breakfast options were ample, plus the lunch options were also excellent. The views were amazing. The bathrooms/showers were modern with nice soaps. Check in was painless and took maybe 4 minutes. Bed was super comfortable and the hallways have there luminous relaxed mood lighting. Location is interesting, but walkable. Prices were reasonable given that it's sort of a niche offering.

Excellent. The front desk (Shemwel and Klaryce) provided excellent guidance on local restaurants…read moreand walking routes.