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Neil Charles Real Estate

3.7 (3 reviews)
Closed • 9:00 am - 4:30 pm

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Houlihan Lawrence - Millbrook Real Estate

Houlihan Lawrence - Millbrook Real Estate

(2 reviews)

We had a very bad experience with Susan Perry and Katherine Jennings at the Millbrook office of…read moreHoulihan Lawrence. We hired Susan to sell our weekend home. We felt we were engaging a high-end real estate agency that could best promote our home. In May, we did get an accepted offer on the house but way under asking. Susan was not able to get the buyers to come up much at all on their price. Very soon after, we returned to our home to find that some furniture had been taken--a completely made king sized bed (pillows, mattress, blanket, etc) along with some distinctive children's furniture. No valuables (a new TV or other electronics) were taken. No locks were damaged or windows broken--someone had walked right in. We think the furniture was taken by a real estate agent to stage another house. When we spoke to our housekeeper, she told us that Susan has regularly left the house unlocked. When we checked the pool house, we found the key sitting in the lock. The house was then going into contract so we asked to Susan forgo a token amount of money from her hefty commission to cover the cost of the missing bed--the children's furniture was one-of-a-kind pieces and can't be replaced. But instead she had her manager--Katherine Jennings--send us a threatening letter saying that Susan could tell the buyers to back out of the deal unless we signed giving her the full commission. A direct quote from her email: "the buyers will walk away from the sale should the contract not be signed today." So the real estate agency we had hired to represent us not only left our home unprotected but were threatening to tank the deal altogether unless we agreed to the sale. If you decide to contract with the Millbrook office of Houlihan Lawrence to sell your home, you cannot be sure you are leaving your house in safe hands nor can you be sure they are working on your behalf. Selling your house is an emotional as well as a financial decision. I regret that we allowed ourselves to be wowed by the Houlihan Lawrence name and fancy website. Our final interactions with Katherine and Susan have left us angry and sad. Our final memories of being in our home will be of having our children's furniture taken and then being threatened by the real estate agents that were supposed to be representing us. Now, the only recourse I have are online reviews in the hopes that others will be able to avoid finding themselves in our situation.

We purchased a second home in Copak, NY in November, 2016. Susan Spivak of Houlihan Lawrence was…read morethe listing agent. She was very attentive and sensitive to our needs. She was able to manage representing the seller as well as ourselves as buyers. She has wonderful interpersonal skills and has a wealth of knowledge regarding rural properties. Kathleen Schell

Neil Charles Real Estate - realestatesvcs - Updated May 2026

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