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    4.6 (70 reviews)
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    Dina C.

    Wow! Staying at this hotel made our time in the city this weekend extra magical. Yash and Komal took amazing care of us. They provided ABOVE AND BEYOND service. A huge thank you to them! We appreciated all of the extra special touches. We loved our room, very good size with a patio to enjoy looking out over the city. As you step through the original doors that date back to the late 1800s, you are thrown back in time. There is so much to take in throughout the elegant mansion with its unique art and artifacts. You can just feel the history as you think about all of the people that have stayed at the hotel over the years. If only the walls could tell the stories! The complimentary breakfast was good, complete with eggs, waffles, cereal, yogurt, and more. The hotel is currently undergoing a change in ownership so I'm not sure if and how the hotel might change, but we loved it just the way it is. There are only 12 rooms and although 11 of the 12 were booked, we felt like we were the only ones staying there. We enjoyed tea and wine in the lobby at various times during our stay. We will definitely be back! Thank you, Yash and Komal!!

    My love :-)
    Sophia L.

    My partner (now husband) and I chose to stay here for our wedding weekend, and we couldn't have chosen a more romantic and charming place. We originally chose this hotel because it was near our venue, and because we want to stay somewhere special and unique. Lucky for us, the hotel was absolutely gorgeous and the staff were incredibly kind and attentive. We arrived (without warning) with several crates worth of wedding-related supplies, and their staff helped us bring it all up to our room. The rooms themselves are gorgeous and unique. Our room came with an amazing soaking tub that we enjoyed the morning of our wedding and best smelling toiletries we've ever found at a hotel. Despite the level of excitement we felt for our wedding we slept beautifully. The handsome writing desk was the perfect spot for us to write our thank you notes to our wedding vendors. Not sure why some reviews claim there isn't a breakfast? While the breakfast doesn't include hot items, the selection was great and of very high quality - fresh fruit, sandwiches, coffee, pastries, and we left happy and full. We look forward to returning for our anniversary someday!

    Toni M.

    The best micro wedding + small conference + romantic get away venue in the Bay Area. This beauty is a best kept secret that should be blown up so more guests can enjoy the spotlessly clean sheets and rooms + customer service experts Amanda and Amit that anticipate your needs and seem to only say "yes of course" (an event planners dream) authentic history and art + better lattes than any other hipster coffee shop (and free) + central location with a Italian Deli across the street. Couldn't have enjoyed our experience anymore. They were key in making my daughters wedding a smooth, fun and joyous occasion. We will be back!

    wedding photo from nov. 2000 when it was the "sutter mansion"
    Lynn L.

    We were married here 22 years ago before it was a hotel and were excited to stay here this past weekend to celebrate. Happy to see the charm and elegance of the Sutter Mansion remains with some really great updates. Our room was gorgeous and so well-appointed. The continental breakfast was decent (hope they get to open the restaurant and bar at some point). Location is great. We truly loved the personalized and welcoming service from all the staff. Everyone was so nice and accommodating. They really made us feel special. Hope we can stay again soon, as we love doing overnights in SF. I'd recommend a full-length mirror in the rooms. Not sure what another reviewer was talking about a bad smell. It was fine. Perhaps something happened on that date?

    Jennifer T.

    I booked two nights here for a new year's eve event nearby and can say they have earned every great review and hotel star. The staff are wonderful and I was given info about parking beforehand so I didn't have to stress when I got there. They have a lot with paid and reserved parking in the back. The hotel itself has such an interesting history and I love the amount of effort they put into the art decor and furniture used. The room was exactly as pictured, bed was so comfortable with all the amenities you need. We were greeted with a fruit plate and at night turn down service included chocolates, water, and light classical music playing on the TV. Everywhere you look there are beautiful objects, art and stone details that elevate the space. For a historical hotel, everything is in excellent condition. I was very comfortable staying here and would love to come back. I do hope they bring back hot breakfasts as the options we had during our visit included coffee and juice, a selection of cheese and cold cuts, strawberries, yogurts, and bagels.

    Charles Emerson
    Carmen G.

    This hotel is beautiful inside and outside. It was fully restored. The best location and they offer parking. Inside the mansion is beautiful. A work of art. Our room was decorated beautifully. They provide the best French towels and toiletries from London. The body lotion is awesome. The bathroom is stoning. The tub is beautiful. The provide a cool tv with cable also. The staff is limited duele to the Health Pandemic. But the crew will do their best to accommodate you. The concierge makes sure to open your door when you're coming in . The furniture is gorgeous. They make our stay very special.

    Inside
    Christine L.

    Be aware that one of their unique points is that each room is unique, and therefore go for different prices. The third-party deals you see online are for very specific rooms. Also, there is a painting in the bar area where, supposedly, one of the women in the picture moves. Besides the third-party deals, there's also the 20% Book Direct discount if you make reservations on their website or the 20% discount if you're a drop-in and do the Yelp check-in, though you can't combine these two. They have their own small parking lot, but it's an additional cost. If you're interested in the history of the house, the concierges are willing to take guests on a tour upon request. Mansion on Sutter, or the Payne Mansion/House, is a historical Victorian house built in 1881 (surviving earthquakes) and turned into a hotel and restaurant. While one of its major selling points is the history of the building as well as the painting and furniture collections, the amenities are updated, modern, and just really, really nice. I was in the Champagne Room and I appreciate that there were outlets EVERYWHERE. They have three floors with the dining, restaurant/dining rooms, and bar being on the 1st floor, rooms on the 2nd floor, and rooms and gym located on the 3rd floor. Please note that the restaurant (formerly 1881) and bar are not open, and the owners currently have the space up for rent for those interested in opening a restaurant. However, the hotel still has lunch, dinner, and free breakfast for guests. I had breakfast delivered to my room, and while I don't like their pastries as much, they make really good poached eggs. Overall, the long weekend I spent in the Champagne Room for a belated birthday trip was utterly luxurious. The guest service here is top-notch and super luxurious, and I love the amount of attention to detail they pay to guests. From specifically trying to lay out slippers on the side they think people will get up on, to a flower by your bedside, the free bottle of cabernet (or white wine, if you prefer), to putting on music for your return. Just super accommodating and it helped make this just an incredibly special weekend for me.

    The Joie de Vivre room.  Small but comfy.
    James P.

    This is a wonderful boutique hotel that has the feel of a bed-and-breakfast. The staff are exquisitely attentive and professional. The property is meticulously maintained. The entry area is beautiful with detailed woodwork and hand carved staircase that goes to the second floor. There is a lot of original artwork throughout the facility. The room that I chose was relatively small but comfy and cozy. They have a turndown service every night at 5 PM and place some yummy cookies at your bedside. During my stay, they did not have a bartender on staff but we're more than willing to open the bar for me should I need it. Breakfast was served promptly at 7 AM. For my breakfast the first day I had French toast and eggs. They were top notch. The coffee is strong and robust, lacking in finesse but not offensive. Overall this is an excellent place to stay. Highly recommended!

    Monic R.

    The website does Not do these rooms justice! We booked probably the smallest/cheapest room online and I was totally surprised to find a giant room with a deep bath tub, standing shower, (non working) fire place, large desk area, plush carpets, and one of the comfiest beds I've ever stayed in! The staff was very courteous. Also, GET THE BREAKFAST! When I compared prices of hotels I noticed this hotel had one of the cheapest breakfasts ($17)- it was fantastic! The coffee, avocado toast, everything was fantastic! The rooms also have an exfoliator, shower cap, sewing kit, wine, tablet to request things, heat/air conditioning. Two side notes: I was looking forward to fruit as seen below but we did not have that (only the bag of cookies and wine). Also the key is huge!

    Professionally-crafted cocktails by Fah Z.
    M J.

    I definitely want to leave a review and make sure this hotel is recognized for its extraordinary service and attention to detail. From the moment we arrived to check in, we felt at home. The hotel is pristine and everything is very well-kept. Special recognition is deserved for the staff, especially Fah, who took care of us like we were family. We stayed one night, and joined Fah downstairs as she prepared us professionally-crafted drinks at the bar and made great conversation with us. Although we checked out, we skipped the rest of the city and came back to the hotel bar to see Fah again for another amazing time. We were served at the bar and met some amazing people, and left with great memories and new friends. The hotel feels especially unique and personal. But what makes it extraordinary are people like Fah, and the incredible staff. Our best memories were made late at night at the cozy bar, and we will definitely be back expecting the same exceptional service! Dates visited: September 23-24, 2019

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    2 years ago

    Very comfortable beds, quiet, good service. Old school charm. A few blocks to restaurants like Nari or Hed 11, or 7 Adams.

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    2 years ago

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    1 year ago

    Amazing gem of a hotel in a centrally located part of SF. Staff is friendly and beds are clean and comfortable

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    3 years ago

    Fantastic staff well educated about the space ready to help with any needs. Beautiful rooms.

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    3 years ago

    The staff was helpful and the building beautiful! We held an event there- a unique venue.

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    4 years ago

    Service is excellent. Small hotel means the staff are attentive but not under your feet. Really glad we picked the spot.

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    4 years ago

    Great boutique hotel! Exceptional experience. Ideal location, quite and well appointed!

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    Review Highlights - Neighbourgood

    I decided to stay at the Mansion on Sutter for my one night stay after a recommendation from a friend who lives on the street.

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    LUMA Hotel San Francisco - Original king room with "Bay" view.

    LUMA Hotel San Francisco

    (127 reviews)

    Mission Bay

    Excellent accommodations and the location was great for event access at the Chase Center. The room…read morewas not overly spacious but more than adequate. The robot delivery service for coffee pods and other requested amenities had a fun touch.

    A great stay! My…read morefriends and I made a last-minute booking at the LUMA Hotel due to its proximity to Pier 48. We stayed on a Friday night so the hotel was quite lively. The check-in process was smooth. The front desk was very helpful in getting us in and filling out a card authorization form. We were surprised by the valet price however - $90 is definitely high. There is no self parking but the prices for the lots nearby are just as high, if not higher for overnight. We really enjoyed our room. It is definitely not the most spacious but felt quite luxurious. We booked a double queen room and were placed in Rm 920. There was limited walking space around the ends of the beds and desk. There was a beautiful view of the courtyard and city. I love that the room was very well-lit. There is ambient lighting and brighter lights you can turn on next to the beds. My friends and I loved the window that separated the bathroom from the sleeping space. It was quite comical and made getting ready for a night out very fun. There blinds for both the bathroom window and outside window were motorized which was a nice touch. The beds were pretty comfortable but nothing too special - I appreciate them having a bunch of pillows. The mini fridge and coffee bar felt pretty luxe and were much fancier than those are other hotels I've stayed at. There were plenty of outlets throughout the room and next to the beds. The whole vibe of the hotel feels very sleek and modern. The hallways are lit with a ambient blue. The inside of the elevators are themed which is super cute for pics. The gym is very nice too, loaded with more than your typical treadmill and elliptical. The lobby felt clean and had little robot things scooting around that apparently are used for room service. I would definitely stay here again so I can explore what I didn't get to see on my short stay!

    Hyatt Place San Francisco / Downtown - Health Club

    Hyatt Place San Francisco / Downtown

    (144 reviews)

    $$$

    South Beach

    This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

    Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

    Hayes Valley Inn

    Hayes Valley Inn

    (205 reviews)

    $

    Hayes Valley

    In a great location, clean, and easy to access. The front door uses a passcode, and you'll need an…read moreapp to unlock your room. There have been a few times when the app didn't work, but the concierge was very helpful in getting us in quickly. The rooms can be a bit chilly, though that's pretty common in San Francisco since many places don't have strong heating or air conditioning.

    Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

    The St. Regis San Francisco

    The St. Regis San Francisco

    (536 reviews)

    $$$$

    SoMa, Financial District

    Amazing Service. Good Value. Butler Service…read more I came to the Bay Area for a relative's 80th birthday and booked The St. Regis because it was the only Forbes Five-Star rated hotel in San Francisco. I'm usually hesitant to stay at American hotel chains' "luxury products" because they often just feel like Marriotts with nicer tile (most new Ritz-Carltons, for example). I found the St. Regis to actually offer the kind of luxury service that is often missing in American hotels. I arrived fairly early, around 11:00 a.m., and the staff were incredibly friendly, accommodating both an early check-in and late check-out, along with a room upgrade. Prior to this stay, I didn't really understand the purpose of butler service, but they were kind enough to gift-wrap the presents for the birthday party I was attending while I booked a massage and walked around the city. The spa at the St. Regis is fairly large, with an indoor heated pool (well designed), a gender-separated steam room (out of order during my visit), and a sauna. I will say the spa could use an expansion or renovation. The "relaxation room" felt a bit like a repurposed salt room, and the men's lounge basically just had tea and snacks. The massage itself was great, and everyone there was extremely friendly. What really impressed me was the service. I casually asked whether they had bath salts available for use in my room, and within 30 minutes of leaving the spa, bath salts, bubble bath, and bottled water were delivered to my room without my needing to make a special request. Great attention to detail. I walked through the gym and it seemed large enough for a full circuit workout, with plenty of equipment. I do wish the hotel had more dedicated lobby or guest lounge areas. The check-in area, bar, and restaurant all seemed to blend together into one shared space, which felt fairly busy in the evening when non-guests came in for happy hour. The bar was nice but honestly expensive and not especially memorable. I was a bit surprised by some of the clientele (there were what I assumed to be a couple "working ladies" at the bar who I wonder if their services were less than the cost of breakfast in hindsight), though very friendly occasionally felt slightly out of sync with the otherwise polished atmosphere of the hotel. I didn't try the restaurant for dinner. The hotel does offer a complimentary car service around the local area, though unfortunately it was booked when I needed it. Breakfast was expensive, easily over $100 per person for a fairly normal order, but it was very tasty. The Eggs Benedict were perfectly cooked and included truffle, which was fantastic. The room was clean and comfortable. I do think it could have used a deeper scrub, though I admit my standards may be skewed by an exceptional housekeeper at home. There was also a slight musty odor. It was not on the level of a room at an average Belmond property or the former Mandarin Oriental Miami, but it was spacious and perfectly comfortable for one person. I'm not entirely sure whether St. Regis considers itself directly competitive with those brands. In summary, the service is what makes this hotel worthy of five stars. They seem genuinely happy to accommodate nearly anything you might need or even casually mention wanting. Personally, I find San Francisco itself dirty, stressful, expensive, and rough around the edges, so having a hotel that felt calm, polished, and attentive made a huge difference in my trip.

    Stayed here for 2 nights as part of The Edit program from Chase. They are also a FHR hotel but the…read moreChase portal price was significantly cheaper so we ended up using Chase. If you have both cards, check both portals. If you have the Amex Plat, you are also Gold Elite status so you can get some extra perks such as fast wifi (it's pretty fast lol). Service is top notch. Hotel is clean. Room is beautiful and quiet. I love how the AC is super quiet, I couldn't even notice it turn on. We also got $90 breakfast credit for two. The food is extremely overpriced and $90 doesn't get you very far if you eat at the restaurant. We ordered to go most of the time. Note that there is tax on the food and tip (if you choose). Breakfast: Two farm egg any style. Fine but small portions for $32. Would not order again. Chilaquiles. Also fine but basic for $35. Would not order again. Sourdough muffin sandwich: If you want best value for price ($26), get this. It's seriously huge and filling. California croissant: This one is like an elevated avocado toast. It's really good. Price is $31. The mixed berry antioxidant smoothie is also meh. I can make a better smoothie at home. As part of The Edit they also give you $100 credit to use on food and drinks only at the hotel. It was SF restaurant week so we ordered the $90 3 course meal for dinner at the hotel restaurant Astra. We ordered the duck cannoli (ok tasting but the duck is cold), braised short rib (very good! Love the polenta) and the brussel sprouts (menu said it was gremoleta/garlic/parmesan flavor but it ended up being gochujang flavor and it was overly sauced). Was not a huge fan. The hotel is dog friendly. They give you a bed and bowl and treats. The pet fee is steep at $200 per stay. There is the Yerba Buena gardens across the street (5 minute walk) to take your dog out. The park is clean with lots of grass. This was one of the deciding factors of us picking this hotel because it's hard to find grass area in the city. They allowed me late check out at 5pm which is awesome!! Also, they have a chi hair dryer which is very powerful. Location in Financial District is very central to a lot of eateries and next door to Soma.

    Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

    Four Seasons Hotel San Francisco at Embarcadero

    (45 reviews)

    Financial District

    Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

    I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

    Neighbourgood - hotels - Updated May 2026

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