If I could give this company zero stars I would. I ordered from them March 30, 2021. They gave me several excuses and then ignored me completely. To this very day they have never shipped my fabric nor offered me a refund. Take my advice never order from them!!! You are throwing your hard earned money away!!! read more

I'm not changing my rating--my experience and that of too many other stitchers warrant giving a bad review. However, I belong to several cross-stitch related groups on social media/ Needleworker's Delight often comes up in discussion. The consensus is that IF YOU SHOP IN PERSON at the store, the service and selection are excellent. IF YOU SHOP ONLINE, expect terrible service and in most cases, you can kiss your money goodbye. read more

They were hosting a cross stitch retreat. I registered in December and received a confirmation email. I booked a flight to NJ and a hotel. In April, after I arrive at the hotel, the day before the event, I get an email saying the event is postponed. They claimed I should've received emails and wanted to "update" my information. But they HAD my information from when I registered. I have the confirmation email! I'm out over $1000 in hotel and flights because they can't maintain an email list. read more

Very very poor business practices- very quick to take your money, and then never deliver the goods. I am out a lot of money from their Spring Fest in 2023 that got cancelled at the last minute. I was told repeatedly that refunds were in the works- so far no refund. I believe what they are doing is considered larceny. I am a member of a few large stitching groups and a lot of our members have been affected by their business practices. None of us will ever shop with them again. read more

I signed up for a class at this shop in 2020. The class was never held and i have been trying for 3 years to get a refund. They have stopped even responding with excuses. They have taken $280.00 from me and I have gotten nothing. read more

I placed several orders with Needleworker's Delight on line (paying in advance) last year in March and August. The shop has sent several items that I orders but there is still $390 in outstanding orders that I have received no communication on. I have requested an update on orders as to when they will ship and not receiving an update I have requested a refund to my credit card which I have also not received any communication. I hate providing negative feedback for a stitch shop, but they deserve it. As far as I'm concerned they stole my money...Do not place an order with this shop if you ever what to see the items you order and paid for.... read more

If I could give a zero star rating, I would. Stay away from this shop! The brothers who own it run a shoddy and dishonest operation. I taught for them at their Williamsburg event in December 2021. It is now more than two months later and I still have not been paid despite sending the invoice to Kevin 3 times and sending reminders several times. Each time I email, I get an auto-response and then, eventually Kevin will write back. Each time with a new excuse. I should have expected this because in August 2020, he ordered 125 kits from me at a value of almost $20k. I sent the first batch in October because he needed them first. The second batch was shipped in December. After months and months of emails and threats, I was finally paid in April of 2021. I was self-employed and had bought all of the supplies when he placed the order, so I was out of pocket for 8 months and my business cash flow was missing $20K. He finally paid up when I threatened legal action. In the meantime I retired and I considered not teaching at Williamsburg at all due to Kevin's actions but decided that it would not be fair to my students. No good deed goes unpunished so here I am again, unpaid. All he needs to do is take 5 minutes to write and mail a check but apparently isn't capable of doing that. I just sent him an email telling him that I would tell my story on social media, so we'll see if this works. Betsy Morgan Willing Hands Needlework Design read more

I highly recommend this beautiful needlework shop! I just had a wonderful experience browsing through this shop to see what they have to offer and they carry it all!! You must come and see all that they have to offer. They have loads of cross-stitch patterns, lots of stitched models and various examples on display that are just exquisite to see in person. The aisles are all thoughtfully organized and easy to navigate through as you find your way around this little gem of a shop. I just fully kitted about 5-6 patterns with fabric, various threads, needle minder, buttons, you name it! The shop owners and employees are very talented and skilled in what they do, take great pride in their work, are extremely friendly and helpful, and went above and beyond in their customer service while I was there to accommodate me and everyone who came with me as well. I left very happy and am so excited to get started on all of my new stitching. I can't wait to go back again. Kevin hand-dyes fabrics and can cut any fabric you want to size! They also have plenty of needlepoint painted canvases and supplies. I'm very new to needlepoint and have only done counted canvas but they have so many threads, fibers, beads, needlework stands, frames, grime guards, scissors, needles, etc, etc, you will find something you need or want for sure. In addition, they offer classes and host FB live events which is awesome! read more

I can't believe this company stays in business! Customer service is horrendous! I have emailed several times about orders from March 2022 and August 2022 that I never received. Finally in February 2023, they sent part of the order with a check to refund the rest of the order. I figured we were finally square after almost a year.....but NO...their check bounced today and I was charged a fee by my bank!! DON'T ORDER FROM THEM....THEY ARE NOT RESPONSIBLE BUSINESS PEOPLE! I guess I have to get the police involved to get my money back.... read more

They had exactly what we needed. Owner was very helpful. Hard to believe the huge inventory of cross stitch supplies.

I have never been more disappointed and mad in my life! I ordered Silweaver fabric back in May thinking I would get the same service as I had previously gotten only to find out it's not so anymore. I was very sympathetic to the fact that COVID was an issue and there may be delays but now it's just crappy service. I cannot get an honest answer to my inquires about my order. I either get no response or told it will "ship by the end of the week". My last email was 3 weeks ago and I was told I would have a tracking number by the end of the week and still NOTHING! I have since ordered some hand dyed fabric from Crosstitch Boutique and have already received that order despite delays due to availability of supplies due to COVID and staffing. I am still trying to get my order but fear that I am out the $68 and the fabric but I now it's the principle of the matter! I placed an order and my payment was processed now I want MY ORDER!! I wish I had know about the change of ownership before I ordered, I would have thought twice. I reported them to the BBB and they didn't flinch. I will NEVER order Silkweaver again! I didn't want to give them a 1 star rating but this wouldn't post without it! read more

I placed an order for some fabric back in December of 2021. Have not seen anything as of yet. Every time I try to contact them I get no response. Based on other reviews, this seems to be a trend with this place. Will never ever try to place an order through them again. At this point, I will assume I am out the money and source my supplies elsewhere. read more

I placed an order back in March of this year. After MANY emails, unanswered phone calls, and facebook messages, I am still missing 2 items. They will not refund my money or ship those items. Read these other reviews. These people are stealing people's money including mine. How can they get away with this. To keep money and not deliver a product is theft! I wrote the BBB and these people wouldn't even respond. DO NOT order from them!!! read more

Some years ago, I was very much into counted cross-stitch and came across Silkweaver Fabrics and bought a fair amount of linen from them. I never had a problem getting the fabric in a timely manner. Apparently times have changed. I fell away from stitching for a long time but came back to it and decided to complete a project on blue Aida that I ordered from Silkweaver on July 5th 2019. Several days went by and I didn't hear anything. I sent an inquiring email on July 15 and received an auto-response that they were on vacation until July 17. On July 17th, I received a short email stating that the fabric would be shipping out next week, which should have been July 21-27th. I bet you probably already know that it is now August 10 and I have received neither fabric nor any further email responses (though I did send another on Aug 4). I have come to the conclusion that I will not be receiving the Aida I had ordered and have decided that at least in this day and age I can leave an honest review. Silkweaver was once a great place to order fabric from, but I will not be doing so any longer. read more

I place an order to these people on May 14,2021 At a show. It included threads and a piece of fabric they didn't have in stock. It is now September 4,2021 and I have not seen my products. I sent 2 emails and made 4 phone calls about the order. no responses to the emails at all amend every call I made I received a different excuse as to why I haven't received my order. The last one was 2 days ago and they told me "it was out for delivery". Not! I have never had a bad experience in ordering things from anywhere. These people take the cake! and to put the frosting on the cake they fully charge you right away! DO NOT EVER ORDER FROM THESE PEOPLE! Patty J. read more

Love this shop. No matter what you need they have it. They really will help tremendously if you have any questions or need help deciding about material, thread, etc. It's a cross stitcher's heaven. I see people have been unhappy with mail order which I have not used, but am going home to Pittsburgh in a few weeks so I will see. Kevin said they are updating their website so I'm looking forward to that when I'm out of the state. I have been stocking up while I'm here because there is nothing in Pa. to compare to Needleworkers Delight. read more

I would not recommend this store for any online orders at all!!! They charged my credit card immediately after the order was placed. I placed the order on October 20 and have heard nothing!! I have tried reaching them on more than one occasion and I am not able to leave a message due to Full Voicemail!!! I will be contacting the Better Business Bureaus read more

Buyers BEWARE and read ALL these reviews! This company is theiving money stealers and DO NOT send you product you ordered! Thier customer service is a ZERO! They do not return phone calls,emails, or messages. After 3 MONTH runaround from them I had to file FRAUD with my bank to get my money back. DO NOT BUY via internet from this company!!! read more

They charged me almost $500 for a fabric shipment and then never sent the fabric. It's just about impossible to get someone on the phone let alone have them actually answer an email. It's 5 months later...no fabric and no credit on my card. I'll never do business with them again. read more

Gosh, I wish I had read these reviews before ordering from their online shop. In July 2021 I ordered Misty Blue Cashel from them for a little over $20. Seemed like a good deal, and I was happy to find the fabric. Obviously, they didn't have the fabric, because I never received it. Yet they charged my card the day I placed the order! I emailed in September and got a response from Kevin that he'd send a shipping notice when it shipped. I've gotten nothing. I wrote back a couple of weeks ago and asked for my money back; I have not yet received a response. Six months have gone by; they have my money, and I have no fabric. I am glad I didn't order more, as I can see from other reviews that other customers have lost far more money. I'm so disappointed, as I was looking forward to attending their Williamsburg retreat in the future. But after this experience -- and reading what others have written -- I will never do business with them again. read more

Waited for more than one month and my item has never been shipped. Ignored my emails. Liars. Dont buy from them online. Called today to follow up my order-no specific answer, poor customer service. I told Kevin i ll just cancel my order, he said he will tell "them" to cancel the order and HE JUST HANGED UP THE PHONE! Will never ever buy from them. Before buying online do your research about their reviews re: online order.. read more

I love this store. It is a bit of a drive for me so I usually email them what I am looking for and they get me what I need. I wish their website was a little easier to use and that they had more patterns online but the one time I went there they said they were redesigning it so fingers crossed. read more

I placed 2 orders in early June online but am still waiting for my fabrics. When I called about the 1st order Kevin said there was no record of it, no ID number so I placed another order & received an order # for that one. Both orders were quickly posted to my credit account by mid June, even the 1 that they had no record of. My emails aren't answered, the phone calls are never returned because their mailboxes are always full. In the future, I will read reviews for the sources I order from because if I'd done so with this source I'd have passed it up. read more

Their in-person service may be great. Their online service is atrocious. Ordered 1/2 yard of fabric on 9/30. My credit card was promptly billed, and I received a semi-auto "Thank you for your order" e-mail. After a week I hadn't heard anything about shipping, so e-mailed to inquire. No response in the three successive days, so e-mailed them again, asking them to cancel the order and refund me if they hadn't already shipped. On the following day I got an e-mail saying the item had been backordered, had arrived a couple of days prior, and would be going out that day. I asked for the tracking number. As it happens, the package wasn't shipped out until the day after they said it would. Received the fabric today, and it's fine. And well-packed. It's even serged along the cut edges, which is a nice touch. And there's a "Happy stitching" note on the sales slip. So someone in their packing department clearly does care about quality. But I was charged for an item that the company didn't actually have in stock yet, was not informed about the backorder (and they had my e-mail address and phone #), had to e-mail twice to get a response, and was given false information about the shipping date. Pretty unlikely that I'll be ordering from this company again. read more

Buyer beware. I will not order from Needleworker's Delight/Silkweaver EVER again. I ordered Aida cloth 6 months ago in May 2020. My credit card was charged but I did not receive my order. I enquired in July and was advised that the product comes from overseas and not in their control. After six months, my patience expired and I requested a refund. I did not receive a reply to my request until six days later, that my package has been shipped. Poor customer service. First and last order with this outfit. read more

The worst online buying experience I have ever had!! Took their money right away from my account, and I have not heard from them since. No fabric, no email, no phone call, for over a month. DO NOT BUY FROM THEM!! read more

I finally received my order - but had to beg and beg. Submitted an order in September (yes I know - a glutton for punishment) and now they won't even respond to me and of course, never received the material read more

I'm in cross stitcher's heaven! After finding the online store, through a search, I went to the actual store today and it was like nothing I've experienced in prior cross stitch stores. Amazing variety of fabrics (all out and displayed), great assortment of charts and related items, tons of old magazines, and wonderfully friendly and helpful staff. If you're remotely in the area - definitely pay them a visit! I will be sure to be back! . read more

Too bad you have to post at least 1 star. This place is a complete sham to any online ordering. Getting a straight answer from anyone, including the owner, is just not going to happen. Waited for 3 months for a simple answer before I placed an order. Sent emails, left voicemails, talked to the owner and still received no information. read more

Heaven heaven heaven!!! This place has access to everything you could dream of!! The staff is amazing!! Go for the day (or part of the day) to shop and stitch!! read more

As a shop owner, I placed a large order for over $1,000 with them. This was on January 10, 2017!! Yes, over a year ago. After repeated attempts to call, phone, e-mail, and fax them I have yet to receive the 58 pieces of linen I ordered from them!! I have received the canvas and congress cloth that I ordered. All I get is broken promises, excuses, you name it. And yes, they have already charged my shop credit card and still my merchandise is not here. read more

i drove over 2 hours to get to this place only to find they closed an hour early. I triple checked the website to make sure they would be open. Even the sign on the door said they were open till 8. Sounds like they set expectations then have no problem letting the customer down. I won't make the effort again! read more

ONLINE SERVICE, BE WARNED. This business is probably great if you go there in person, but their online service is terrible. I've placed 2 orders within the last month and though I received auto emails acknowledging both orders, I never received any further communication from them or the products I ordered. Thankfully, they have not yet charged my credit card. I wish I'd read the other reviews regarding online ordering from this shop. read more

You cannot get a better deal with these guys! I can always stop by and get the best information and products! Jim, Kevin and Allison really know their stuff and I would trust their expertise readily. It's good to be in company with people who are proud of their product, and what's even best they are located in New Jersey. Definitely visit the store before online purchases because they always have super deals onsite and they also want to know their customers. read more

This is a wonderful needlework shop with extensive dyed linen and other fabrics, an extensive set of charts or patterns, threads, other supplies you may need. Also some needlepoint canvases. My favorite shop - best I've seen. Love to go there to get supplies and sit and stitch and attend classes. Highly recommend checking out the shop for your stitching items. read more

My experience is similar to the other review in the "not recommended" section that did not get an item ordered online until a month later. I ordered fabric and my PayPal was charged on April 19th but I did not receive my order until May 12th. I was concerned the item had been lost in shipping. I got no response to my emails. I phoned twice and left messages, once to their voice mail and once to a live person who could not answer my questions. If they called back, they didn't leave a message on our voice mail. What gave me hope is that the other review did finally get her order. On May 9th I got an email from PayPal that my order had shipped. On May 10th I got an apology for their delayed response and the news that the order had shipped. I order a lot of things online and this is the slowest shipping I have dealt with other than from overseas. If they would just state that their expected delivery date will be in a month, like is forewarned on Amazon before you place an order, you would know what to expect. Also if they did not charge PayPal until they finally get around to shipping the item, it would be more ethical and you wouldn't need to fret about needing to cancel the order to get a refund or the item being lost in shipping. Thank you. read more

Beware, this place has been a nightmare. I placed an order on 12/28/12. After a week of hearing nothing, I sent an email asking about my order. I heard nothing so I sent another email, cancelling my order. The next day I get an email saying my order would go out the following week, I sent aother email stating again I wanted it cancelled. They said it would be cancelled. 1 1/2 weeks later they charged my credit card. I emailed and they said it would be removed. 2 weeks later the charge is still there. I would not recommend this place to anyone read more

Ladies rev your engines! This place is nirvana easily accessible from NYC by NJ Transit and a quick Uber ride. There's a huge table so you can bring your projects and get down to business with plenty of socializing, whether or not a class is in progress. A complimentary lunch is provided (pizza, salad, lemonade, cookies). Samples-galore along the walls, with samplers by Heart's Content and others, drool-worthy over-dyed fabric like Days Gone By, and a full aisle of fiber: Weeks, GAST, CC, variegated silks, and many niche providers at reasonable prices. (Keep your eyes peeled for great sales and get the frequent shopping card where 10 punches gets you a juicy discount.) Kevin and the crew are a family-run business and couldn't be more friendly and accommodating. read more

I placed an order on November 4, and they promptly charged my credit card. Since then i have been told #1, the fabric was on backorder and they would ship as soon as it came in. #2 the package was shipped, but lost by the postal system and they were filing a claim, #3 package shipped again, and i was provided a tracking number. However, for over a week now, the tracking says a label was created and info will be updated when it's delivered to the postal office. Merchandise is still not received. I've made numerous calls, most of which are only routed through voice mail. I've left messages and sent emails, with no response. On the rare occasions when i've actually talked to a person (Jim), i've Been told he will check and call back. Calls are never returned. Reviews say this is a wonderful place to visit in person. However mail order is an entirely different story. I'm calling the credit card company to disput the charge today. read more