Although I've been pretty happy with Dr. Shant and the treatment I have been receiving with him, the front desk staff is very disappointing.
A couple of weeks ago, I went to the office to submit some paperwork to be filled out by a woman named Nancy. I told the initial woman that I gave the paperwork to that I hadn't finished filling out all of the forms completely and that I would like to be called when the doctor's portion was completed so that I could come to pick them up. She said that she would make note of this.
I assumed that the forms would be filled out within a few hours, but when I called later in the evening, I was told that they were not ready yet and they would call me when they were. I waited a couple more days, and when I didn't receive a call, I decided to follow-up. I was told that it would take a couple of days for the forms to be filled out. Although I was frustrated, I obliged, and told the receptionist again that it was important for me to pick them up to finish filling them out. She asked me if I would like for them to call me when they were ready to be picked up, and I said yes.
A week passed and I still had not heard from them, so I called again. This time I was told that the forms had been filled and mailed out. I was shocked and upset and explained to the woman that I had requested multiple times to pick up the paperwork because I needed to finish filling out some forms myself. When I explained this, I was simply told that I would receive a call back from Nancy in a few minutes when she finished checking in a patient.
This didn't happen, and instead, I waited almost another week before I had a chance to go to the office physically in order to speak with someone. Even when I arrived, the two receptionists treated my concerns indifferently, and instead, simply printed out a copy of the paperwork to give to me before basically sending me on my way and saying to call if I had any questions.
I left quietly because I didn't want to cause a disturbance, but I am VERY upset at how I was treated. And on top of that, I was told on several instances that I would be charged $30 for the paperwork to be filled out, and will be very upset if I check my bank records and see any transactions for that amount considering the office couldn't even be competent enough to follow a simple request made MULTIPLE times.
It's unfair and not right. In addition to having to wait weeks to have the forms filled out, I'll have to wait several more weeks for things to be sorted out since the forms I needed to complete on my own were detrimental to making sure a medical claim I was trying to have processed went through smoothly. I cannot stress enough how dissatisfied I am and will be looking to switch to a new specialist's office very soon. read more