Initially the process started off wonderfully but that fell apart,
I had 2 closings with Neat Capital. The first one, for my refinance, organization and communication was sparse at best. I received a closing date a week ahead of time. I reached out the day before since I had heard nothing. On the day of I received a call at 2:30 from the assistant at Neat telling me she would call me back with the notary details, timing and closing details. I never received that call but I did receive a call from the notary. At which point I learned the closing costs were not included in the refinance and I needed a check. While I can assume responsibility for not double checking the closing cost inclusion, I received no direction on the amount from the assistant at Neat and instruction about the type of check. Since a certified check was required and the Notary contacted me at 3:45 to close at 5:30, I would not have had time to get to the bank anyway. I was able to send the check in the next day. Annoying but fine.
My second closing was more disastrous. After inquiring multiple times, starting a week prior to my home purchase closing and receiving literally no response to emails or texts, my realtor was able to figure out from the title company the closing costs I needed to bring to the closing on the morning of my closing (scheduled at 4pm). At 11 am I received a request for more paperwork from the assistant at Neat, which I sent. At 3pm as I was leaving for the closing I received a request from the assistant at Neat to bring paperwork that did not exist (an October statement, however October was not complete and a statement did not exist). I was already in route to the closing and it was agreed I would send it in when the statement was available (which I followed through with promptly in Nov). I arrive at the closing and was told by the title company that funding was sent 27 min after market close by Neat so the transaction was not funded and therefore despite signing all paperwork and leaving a large sum at the closing I did not have the keys. I had to reschedule work that was planned for the following day on the property due to this. When I returned home from the closing furious and disappointed over buying a house I could not celebrate, insult to injury was added when I received an automated email with the subject: "Sit back and relax, you're ready for closing..." The next morning my realtor arrived at the title company to retrieve the keys for me and was there 2 hours because Neat never sent the funds at all.
Fast forward to the time to begin payments. It appeared that my loans were serviced by Flagstar Bank, which is fine, however some details did not add up. When I reached out to Neat to get confirmation of who will service my loans, I received no response after several attempts and finally an email from a client coordinator at Neat that one of my loans was serviced by Neat with a follow up email mail that said the email was sent in error. On the day of the payment, most of the day was me trying to figure out where to pay my loans. One was through Flagstar and the other which appeared on Flagstar was shown as paid in full. When I reached out to Neat again, no response. At which point I decided that I had enough and would post my experience to alert others to the poor organization of Neat Capital and to beware. read more