I had nothing but issues from the very beginning. I made an appointment about a month ago showed up…read moreand was told that I was actually booked for the South Elgin office and I'd need to reschedule. I was upset as I had taken off work to make this appointment...but okay no big deal lets reschedule. I get there today for my 3:45 appointment I arrive upstairs at 3:40. The young lady is checking in another patient. When I reach the desk to check in I'm told I'm late it's 3:49pm she's got to call the back and see if they can still take me. Looking at my phone it's now 3:51pm. she calls the back about 4 times...she then walked to the back...I was told they could still see me but after the last appointment for the day since that person was already checked in (probably the person she was checking in as I waited). So was your last patient scheduled for 4pm meaning I would have only had 15 minutes with the doctor? 1. I wasn't late 2.no grace.. While the receptionist was seemingly nice this is not how I expected to be treated. I decided to just leave. This was a sign I guess to go with a different medical group. I can't speak to my experience with Dr Liam as I never had an opportunity to meet him or be treated by him.

My insurance approved a referral to this place and after waiting one month for my appointment they…read morecalled me the day before and said under my insurance they only take patients that live in Elgin no exception. Unacceptable!!!!

I feel incredibly renewed! Dr. Madani provided me the best experience in a relaxing and inviting…read moreatmosphere. She is knowledgeable and took the time to personalize my care. I can't wait for my next session. I highly recommend Vivica if your looking for a positive refresh.

From the owner: At Vivifica Ketamine and IV Hydration Center, board-certified anesthesiologist Syeda Madani, DO,…read moreprovides an adjunct to mental health therapy for adults living in and around Hoffman Estates, Illinois, and throughout Cook County. Vivifica Ketamine and IV Hydration Center is a ketamine infusion clinic. The practice features a soothing, spa-like environment with private treatment rooms. To ensure a comfortable and enjoyable experience, Dr. Madani offers complimentary drinks and snacks alongside individualized care. Dr. Madani uses ketamine infusion therapy to treat various behavioral conditions, including anxiety, depression, obsessive-compulsive disorder (OCD), and post-traumatic stress disorder (PTSD). To ensure easy access to care, she can travel to patients' psychotherapists, administering ketamine-assisted psychotherapy on-site. Outside of ketamine infusion, Dr. Madani provides IV therapy with LiquIVida® hydration. She also specializes in the treatment of fibromyalgia and chronic headaches with ketamine-assisted migraine therapy. Dr. Madani strives to provide a warm and welcoming atmosphere. She always takes the time to understand her patient's symptoms and goals and then uses that information to develop holistic treatment plans that improve the quality of life. To partner with Dr. Madani, make an appointment at Vivifica Ketamine and IV Hydration Center by calling the office or clicking the online booking feature today.

Dr. Torosian is so thoughtful, takes time to listen and gives alternatives to surgery. I've seen…read morehim for carpal tunnel. The staff is wonderful, treating patients with respect. Always on time...maybe waited once for 5 minutes!! I highly recommend him and several friends (in Bunco!) go to him and speak highly of Dr. Torosian and his staff. If you cannot get in immediately, ask for Scott McKay (Physician Assistant), or Alexis Zocher (Physician Assistant).

Can only speak to my experiences but Dr Torosian took all the time needed to give me options and…read moreexplain what the recommended fix was. Been treated well by all the staff and the doc. I highly recommend

Dr. Faubel is phenomenal!! My mother has very bad adult onset of scoliosis. She is not a surgical…read morecandidate. We have already had her seen by a Neurosurgeon who referred her for injections. She had her series of epidural steroid injections with an Anesthesiologist at the local hospital. Nothing relieved her pain. My mom has been in pain for so long now that her entire personality and desire to be social had vanished. It literally broke my heart to see my mom in such pain. For the last resort, (my mom does not like to go to the doctor and she had so much pain with the ESIs that she was afraid) I asked her to make an appointment with Dr. Faubel to see if she was a candidate for Radiofrequency Ablation (RFA). I know that Dr. Faubel is the only physician in the area who performs this cutting edge procedure and is also a Fellowship trained physician. This procedure would be a last ditch effort for pain relief for my mom. She made the appointment (reluctantly) and was a candidate for the procedure. My mom is back to being 'my mom' again. Her pain is gone. The sparkle is back in her eye. Dr. Faubel was wonderful with her during each visit! His assistant Carlie was compassionate and professional, as well. For all of those patients suffering from debilitating back pain, do not give up hope. Make an appointment with Dr. Faubel. Please, understand Dr. Faubel can only do what he has in his 'toolbox of treatments', but I guarantee you if he has something in that 'toolbox' that will help you I have all of the confidence in the world that you will be happy you went to see him. Thank you Dr. Faubel and Carlie for 'fixing' my mom!!

Smart guy but I can say his manner leaves something to be desired…read more Not very conservative to your wallet or with the scalpel. Wanted to jump right into expensive testing for carpal tunnel. Was dismissive about issue that bright me in that is affecting my life most. As he walked away however he mentioned "B6" and I promptly got myself some for under $5. After YEARS of being incredibly hindered by nerve pain in my hands I now have full use of them again just by adding this vitamin to my life. No more dependence on gabbapentin, none, for weeks. I'm glad I held off on surgery all these years. I regret how much I suffered tho considering how simple the remedy was. A symptom of a bigger health problem in my case, which this Dr. couldn't wrap his head around, because surely you are not credible when your body has problems... Right? That's how he made me feel. As he referred me to another quack to continue to pass the buck and line the pockets of his friends.

I don't even know where to start. I was referred to Dr. Moten for my returning back pain. It seemed…read morelike he had a plan but there was some miscommunication and it took months of tests I was unaware of (and time off from work) to finally get this L3-L5 ablation done. I was told if I have no pain after these tests due to the numbing medication they inject near your nerves you are a candidate for this nerve ablation that should give relief for 6-18 months. I finally had it done in December of 2025. I had some minor relief, maybe 10-20% and now I am much worse. It is February. His solution is now to burn nerves in my vertebrae. Between the miscommunication, the office constantly trying to call you and reschedule your appointments and the feeling like you are on just a conveyor belt with other patients getting the same procedures done, I would not recommend anyone go here. I hated this whole process and now I am worse. I can't get that time and money back, God only knows if my body will heal.

Dr. doesn't listen to his patients. Has a one idea foe treatment that's to fit everyone. Managing…read morepain shouldn't just be steroid injections or a one test or money making scheme for the doctor. I want options to masking pain. Not pills and shots every person is different, I don't agree with his methods or his treatment philosophy. He's not for me, I mean what doctor wants to not help you learn how to deal with Managing your pain? Not pushing shots, steroids etc... 1st do no harm. No wonder there's an opiod crisis. Pain management doesn't mean drugs, steroids and money. I wasn't impressed. Needs to be more in touch with his patients who want pain relief long term. Not instantly. Don't waste your time. Couldn't put 0 stars.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

Truly garbage ER experience. Vending machines don't work, they don't triage when you get there,…read morelong waits, they don't answer room nurse call buttons.

AWFUL hospital. AWFUL and RACIST. In the ER, a nurse was talking to my dad and told him to leave…read more Confused, my dad asked why and he said because he wasn't allowed (even though visiting hours ended in 2 hours). The nurse proceeded to get an interpreter and in front of my english-speaking dad says "can you tell him to get out because he clearly doesn't understand". RACIST. Then in the outpatient lobby, the admin wearing glasses told me that I needed to "fucking leave" because I didn't have a badge. This was my first interaction with her and she was rude, inconsiderate, and has terrible customer service. if you're Black or Latinx, GO TO ANOTHER HOSPITAL.

Scam, scam, scam. They keep saying they don't got my…read moreinsurance info in billing when I had called before. Address don't add up.

The third party billing for this company is sub par. Edward Hospital used their services for my…read morehospital stay and it took me two hours to find a valid phone number to call. They are incapable of sending a bill via email, only fax and regular mail. The company is absolutely ridiculous and they just don't care.

Dr Bartel is amazing. He is one of the most talented orthopedic surgeons in the area and THE best…read more"bed side manner" of any doctor I have encountered (which is a LOT due to many medical challenges I face). I only gave 3 stars because his assistant at the front desk is one of the most rude people. She has a way of being short and intolerant of patients. I truly believe this woman is missing any sort of ability to let people know their business is appreciated and I would not want to encounter her on one of my bad pain days. I dread going to the desk to check in because I know she is going to destroy any happiness I have for the day. Dr Bartel is worth the front desk misery but be prepared to get visually taken down!

I've had a fear of dentists from a very young age but Dr. Omar completely changed that for me. I…read morehad the pleasure of also meeting his wife, Dr. Sarah, and she is fantastic as well. Very reliable, empathetic, and honest doctors. Not to mention the wonderful hygienists and the front staff! I will be referring all of my family members to Randallwood they really are the best!

I havent been to a dentist since 2023, I had a bad experience in the past. Coming to RandallWood…read moreDental brought my trust in dental again. The staff is amazing and super friendly. I met Dr.Sarah and she was super attentive to my visit and care needs. I found my dentist!