I brought my Thinkpad here for warranty service, and was initially disappointed due to the long service time and my inability to contact the office to get an update on the progress. The first concern, however, made sense when I went to pick up my computer: it turned out that they had done a very thorough job, fixing/replacing a lot of wear-and-tear damage that I didn't even know that my computer had sustained. So, while the whole process took a little longer than I might have preferred, it was for a good reason, and the end result was excellent service. I'd absolutely recommend NCIA to anyone in northern New England who is looking to get a Thinkpad serviced without the hassle of sending it back to the depot. read more