Closed without notice or heads-up. Not good when your trying to run a businessread more

I've done my banking at PNC Bank and I haven't had any problems. The people work at the bank are…read moregreat.

These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office

We've always received great service here, but today their help was excellent. I regret I did not…read moreget the name of the lady who helped me primarily, or the other lady that also helped, but they were both great. They solved a problem for me that PNC's national customer service rep said was impossible for the bank to do anything about. They were also unfailingly, genuinely empathetic, despite my expressing frustration with the general situation. PNC may be a major chain bank, but this branch makes it feel like a local business.

Most ignorant people, terrible customer service, management told me to close the account if I don't…read morelike it. Wow! We've had nothing but issues since we opened up our account there over 2 years ago.

Emailed the customer account specialist with questions about my account I just opened and never got…read morea response. Called the number on the business card and I entered the 4 digit extension which the phone system would not accept. Called the customer helpline. Waited 35 minutes b4 someone answered. I enrolled in text and email alerts for pos transactions and still have not received any alerts even though I used my card. I am seriously considering taking my money elsewhere. By the way, the office I am referring to in the opening statements is the carbondale office. The service is unacceptable.