I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

I left three messages. My phone call was never returned. I went elsewhere and am glad I did.read more

From the owner: Your Mortgage made easy! We pride ourselves on being a local lender that offers Trust and…read moreTransparency throughout the mortgage process! We are here to help you find the best mortgage loan option for your lifestyle. We are here to provide you with the best service and communication and to help you get to the closing table quickly.

Well. The quality of the customer service team with PNC isn't good. I visited for a checkup and…read morethat was complete. But the team didn't follow up with me about a loan request and the phone call was very poor with the bank representative

Excellent location in the mall and right off of the entrance by wild wings. Big open office with…read morevery friendly staff. We were helped as soon as we walked in and greeted by an account representative. Would highly recommend this bank at this location for any of your banking needs!

Privately owned small town bank. The last of its kind. The customer service is exemplary. You…read morecannot reach phone support after 5 PM, because it is a Privately owned small town bank. You take these little inconveniences when you get so much more value in every other facet. I refuse to bank anywhere else. Ever.

For some reason, I never had enough money in this fng bank.And they always sucked me dry.I never…read moregrew with this bank in my whole life since I was a child.These people have a license to steal so beware. I've been with ally bank about 10 years, and I actually have Ira accounts with them now. There.\n Are 5 star bank? You should check them out and they don't take money off of you if you're under your limit.

Went through Tony in 2015. He got the mortgage for us, aka the bare minimum, but that's about the…read moreend of my positive feedback. Terrible service, days and hours between responses. Had to prompt and follow up on him every step of the process for updates. Wasn't proactive or forthcoming with updates or communications. Went on vacation right in the middle of our process, said he'd still be contactable but didn't respond once until he returned to work. Didn't bother transferring our case to someone else to handle in his absence. Didn't end up closing on time and ended up having to stay at a relatives over the entire weekend with our pets, and all our possessions in a Uhaul until we could close and get the keys the following Monday which also costed us more at closing. And didnt even offer so much as an apology. As a first time buyer, I was disgusted at his lack of consideration for the stressful nature of buying a home. Zero urgency. Zero professionalism.

From the owner: The resourceful and skilled team at Mid Atlantic Funding is eager to help you reach your dreams. If…read moreyou need an experienced Dunmore, PA Mortgage team focused on precision, give us a call.

I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office