The vibe is very lowkey but you're definitely going to be taken care of here. While you wait for…read moreyour services, you have access to a sauna, jacuzzi, and tea and water. I experienced the beauty package - an hour massage from Justyna and hour personalized facial from Wioletta. Both were outstanding and clearly knowledgeable about their craft. I feel refreshed and revitalized! I can't wait to come back. I will say there was some issue with purchasing through the website beforehand but I think that was a system issue, not the spa itself. And I was only asked about pressure for the massage rather than problem areas or what I didn't what worked on; it wasn't a problem for me but I know others would be thrown off by that, especially if they get massages elsewhere.

Came here for a one hour massage about a week ago. I believe the person who gave me my massage was…read morenamed Julie. She was wonderful. I really enjoyed my massage. She applied just the right amount of pressure. And was pleasantly surprised by the hot stones. Usually there is an up charge for those. I felt the price was reasonable for the great service. Can't wait to get another one soon! They also offer a monthly membership and other wonderful services. Definitely worth checking out if you get massages often.

I had a massage booked for 9am and the spa changed my service provider last minute. It is noted…read morethat I receive deep tissue massages, but who I was switched to could not perform this. I was asked if I would like to reschedule. To make the appointment I had arranged childcare and made the hour and 10 minute drive out to Oswego (I meet my sister here periodically for a spa day), so I opted to proceed with a "firm" massage." All was fine until the masseuse asked how my back felt. I stated it was still tight, and she asked if I would like to reschedule (again). I again stated no, that I was paying for childcare and was there already. She heatedly said "you are taking this out on me and I am going to have you reschedule" and ran out the room. I honestly answered her question regarding g my back, and was wanting her to continue to focus there and am not sure why she responded that way, but now am disappointed that Hand and Stone wasted my time traveling, efforts, and money. This is the second time this has happened at this location. This doesn't happen at my Northbrook location. You should inform clients well before of changes, and your masseuses should be coached to provide service. The service and communication here is extremely lacking. Garbage.

I love their rooms atmosphere, very serene and peaceful. Erika is amazing. I trust her to evaluate…read moremy skin and make recommendations. I do not like that fact that those of us who purchased monthly memberships several years ago when they were a new location are not locked in at the original price we paid. However, that is a corporate issue not a location issue. I love their products too. On occasion different associates have given different answers to the same question. However I love love love my facials with erika. Very professional and she knows her stuff. I love our conversations or our quite sessions, whichever I request.

I've done the 60 minute massage a few times now, and I'm always ready to come back for more. You…read moremight be a little thrown off your first time visiting, when you see that just curtains separate various guests, rather than private rooms, but everyone is here for the same reason - to shut their mouth, shut their eyes, and to get some well-earned relaxation. Depending on what package you select, you'll might feel like a cross between an action figure, getting every articulated joint tested for quality, and a show poodle, with foot baths, oils, and hot towels to soothe you. Nice people, and they always work to fit you in.

Service by appointment only. Fees vary by type of service. I go about every 5-6 weeks for hammer…read moretoe. Feet massage, bathing and toe nails cut. Excellent service and my feet feel totally refreshed.

350$ for a 90 minute massage and I left disappointed. The staff was nice and the place was clean,…read morebut definitely not a high end spa. I paid extra for a deep tissue cbd focusing on shoulders and neck and she spent most her time rubbing my legs. I am so disappointed I spent so much when I could have spent a third of the price at a chinese spot and gotten the deep tissue that I needed. Also, for the price ghey have no steam room, no hot tub, barely any snacks except one apple and some peanuts. I would not come back and sad I wasted this money when times are tight.

I'm not sure how this place has such good reviews. I went for a facial and massage (mind you, I…read morerarely get a spa day as a mom to a toddler) Soap smelled great and ambiance was nice but I left with extremely sore upper back (from facial massage) and sore arm and hand (from massage) I specifically told the masseuse medium pressure after having the facial I HAVE BRUISES 3 days later. On my arm, upper back and hand. My toddler literally pointed and said "owie" bc he saw them on my arm Never again

Wonderfully relaxing hot stone massage by Ann With over 40 years in the business, Ann's…read moretargeted approach is both therapeutic and relaxing. Using no barriers between her hands and your body the massage is authentic without creams , lotions or oils. No overwhelming fragrances, just pure skill leading to a relaxed healing experience.

Love this space! The vibe is very chill and the anesthetists and massage therapists are very…read moreknowledgeable. I went with a broken knee once, and they were very kind, compassionate, and the massage therapists knew how to work around it and ease the pain. I highly recommend!

I bought a Groupon facial, the price was fantastic…read more They meet you in the hotel lobby if you aren't a hotel guest. My aesthetician was on time with getting me from the lobby. The spa suites are located on the eighth floor. The facial was pretty standard, slightly mediocre. There were awkward technical issues with the steamer, which took her about five minutes to fix. She did apologize for the issues and ended up getting it working. At the end she had to collect her belongings which is also a little awkward. It would've been great if she could've got the bath started so I didn't have to wait 15 minutes for it to fill up. You have 25 minutes to relax in the room and take a bath or a shower or use the sauna. This would be an excellent experience or well worth it if they allowed more time. The bath took 10 minutes to fill up/figure out and I only had 15 minutes left. 15 minutes is not enough for a bath and to get ready. I would've really enjoyed the amenities if I was allowed more time. I would say 45 minutes would be ideal. I think they should price higher if needed and give people this time. Without time to enjoy the amenities the spa is really just average. I like the brand of soap that they had available and that it is in a private room. Overall, everything just felt very rushed and not relaxing like a spa should be.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great…read more My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

I love lucky foot! I've been there a number of times and they always provide a relaxing experience…read more The staff is friendly and consistent. It's not a typical massage. You are in a larger room with multiple stations. I always wear a pair of shorts and a tank top during the massage. It says foot massage but it is actually a full body massage. I did read a bad review about something getting stolen. I don't know how this could have even happened. They have you put your belongings on a table next to your station not in a separate room. I highly recommend if you are looking for a reasonably priced massage that always leaves me feeling refreshed!

I came here for a massage and left with a police report…read more I arrived wearing a polo hat, placed it in my purse before the massage, and when I woke up it was gone. That means someone opened my personal bag while I was receiving a service. The staff initially denied everything. We asked to see the security footage, which confirmed my hat was taken. Only after the police were called did they finally return it. What really worries me is that they instruct customers to place their personal belongings in an area that is a blind spot for the cameras. Your bag is not visible at all. This creates an unsafe environment where theft can happen with no accountability. The workers tried to gaslight me and tell me maybe I dropped my hat... I was disgusted and I will never return here again. This place should be shut down and put out of business! 0/10 I would not recommend coming here and if you do try to bring as little stuff in as possible because they are disgusting thieves and will lie straight to your face. The staff was screaming at me as if i was in the wrong... If i could rate this place -10000 i would! This incident occurred 2/21/2026

This was my experience, I see they have better ones so maybe it was a bad day but,,,, I went in…read moretoday for my "scheduled" app. Apparently there was a scheduling misunderstanding, I scheduled via phone for 7 but they put me down for 5. I couldn't have said 5 because I know I'm working at that time. I understand that they possibly misunderstood via phone. However when I went in they redeemed my Groupon sat me down in the massage chair, then when she went to check her appointment book she yelled at me and said my app was for 5. She yelled at me in front of other customers and made me get up. It was very rude and embarrassing. They gave me the attached hand written note, she says it says I can go back another day, but I don't read this language so I don't even know if that's accurate.

My neck was hurting so bad and they made me feel so much better! I walked out feeling great! I will…read moredef be back!