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Austin, TX

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Navy Recruiting South Austin

2.0 (1 review)
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11 years ago

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Social Security - Closed on Jan 2, 2023.

Social Security

3.3(35 reviews)
6.3 mi

The staff here are super helpful, my only reasoning for a 3 star review is the AI bot that answers…read morethe phones here is incredibly frustrating to work with. Each time you call there's about 3-5 minutes of the bots explaining, the menu doesn't give you options to pick from it explains a topic and then asks if that's what you are calling for which takes up much of the callers times. By the time I finally got placed with an actual person they were able to answer my question in under a minute, something we could have done from the start without an AI bot making the process 100% more frustrating.

If you wish to see a reflection of the US, stop by a SS office. All sorts of people, attitudes and…read morevibes. Since I needed to provide verification of date of birth to start Medicare, a trip to the office was required. Fortunately, there is a location just 2 miles from us in SW Austin. The facility is large, clean and institutional. Wouldn't expect anything different. The waiting area is large, with lot's of seats. There were clean restrooms and water dispensers. You cannot bring in food/drink, no biggie. Once we arrived, I expected a decent wait time, so brought the spousey to join me and we just enjoyed each other during the wait. When we entered, not really knowing next steps, I went to ask the gentlemen in a uniform for direction behind a counter. I barely got out, Good Afternoon, I was.... well cutoff.. and told, check in at the kiosk as he pointed to the thingy to my left and went back to what was more important than helping me. Look, I feel for these folks who have these jobs. I'm sure they work with a great deal of angst from folks, not getting what they think they deserve from the system and may be the target of their discontent. However, it would be nice if he would of let me finish my statement, perhaps a smile, but not today. Hit up the kiosk, checked in, got a ticket and we sat and watched the monitor for when it was our time. As you are informed, your wait my be longer or shorter then others already in the room. Depends what you are there for. My number was called and we were greeted by a smiling agent, who took it from there. He eliminated my fears that I may have been a little late to apply, took my identification, including my Dutch birth certificate, passport and TDL to make copies. Came back, let me know I was all set and would be receiving stuff in the mail. Polite, efficient and pleasant interaction. I believe we may have been waiting 25mins. It was pretty quick IMO. We headed out and I made a point to walk out by the counter, smiled really big at the same gentlemen and thanked the dude and wished him a good afternoon. This blew him away by the look on his face, he managed a smile and wished me the same. Kill them with kindness is always a moto for me. For reference, I was there on a Friday a little after noon. Job Done..

Photos
Social Security - Had to pull another ticket to get assistance

Had to pull another ticket to get assistance

Social Security - Drive around to the back to get to the correct building

Drive around to the back to get to the correct building

Social Security - Proof 78612

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Proof 78612

Texas Department of Public Safety - Exterior Sign on Building

Texas Department of Public Safety

2.8(135 reviews)
2.7 mi

The staff here is amazing! I was greeted with kindness and helpfulness as soon as I walked through…read morethe door. Everyone was understanding and so sweet. Yes it's a government office but I feel like they are doing a fantastic job at being public servants.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

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Texas Department of Public Safety
Texas Department of Public Safety - Waiting for my appointment

Waiting for my appointment

Texas Department of Public Safety - Waiting room

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Waiting room

US Post Office - Inside

US Post Office

2.3(138 reviews)
3.1 mi

Customers can be incredibly mean at times. I recently witnessed a customer go off on a postal clerk…read morefor absolutely no reason. I saw the entire situation, and the clerk did nothing wrong. It seemed the customer came in already upset and looking for someone to take it out on. She was loud, disrespectful, and completely out of line. One thing I don't think people realize is how much postal clerks deal with every day. They help hundreds of customers, often under stressful conditions, and rarely receive any recognition for their patience and professionalism. The kind and hardworking clerks who show up every day and treat customers with respect deserve far more appreciation than they receive. People, let's do better. A little kindness and understanding can go a long way.

This honestly has to be the worst USPS facility around. Extremely unorganized. I had to go because…read moreI had not received my held mail in 4 days. Of course they have a local number but do not answer it. I waited in line for over 10 minutes to get up to the counter. It seems like when someone was done, they just got up and left the counter. I finally got to the counter and was faced the rudest, unprofessional employee ever. I asked if my mail was still being held and was ordered to provide my ID. No please or thank you - just give me your ID. I had my printout as well showing my dates when my mail was to be held and when it was to be delivered. After giving my ID, waited over 8 minutes for her to return. Was handed a bunch of mail, some of which was not even mine and gave back to the agent. She immediately marked as return to sender. I told her it should not be sent back, only to be delivered to the right address. Didn't matter, still marked AUK - address unknown. I asked if she could verify if my mail would be delivered moving forward. I got an eyeroll and huff. She said she had to check with her supervisor. I also asked why my mail had not been delivered as scheduled. She stated our "regular" person was on leave and had temps and they had thrown out all of the hold mail cards and people had to come in. Which was very frustrating to hear. No apology, nothing. I am truly hoping for my mail to get back on track. Just do better.

Photos
US Post Office - Inside

Inside

US Post Office - That's my dog Benny. I don't have any pictures of Rob or the post office so

That's my dog Benny. I don't have any pictures of Rob or the post office so

US Post Office - 8:35 and still not open, but talking on the other side of the door.

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8:35 and still not open, but talking on the other side of the door.

Navy Recruiting South Austin - publicservicesgovt - Updated November 2026

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