This is a tough review for me to write because I am torn between two impressions. We came to this pub after mooring our canal boat nearby with the plan to eat dinner and then watch the soccer World Cup final. The food was really nice, and so were the drinks (wine, beer, water, etc). Had the evening ended there this could have been a four star review. The problem started at the end of the dinner, after the game had gone on for a bit. I wasn't paying attention at first, because I could see the game at an awkward angle from our dinner table. Most of the rest of our fairly large group were sitting in the main room with the TV, which is also where the pub's manager was sitting. Apparently he got increasingly agitated about our group. Suddenly they were thrown out by the manager from the room with the TV, and even I noticed. I asked him what the problem was and he said they were taking up seats for the locals, and also not drinking enough. My message to him was that we had just racked up a 200+ pounds bill of food and drinks, but if he didn't want to have them sitting there without drinking more, we could certainly order some. The manager got visibly more and more agitated and started standing very close to me, almost chest bumping. His message was essentially that frankly he cared more for his locals than for outsiders like us. While I can sympathize with that, I think it's pretty clear to most pub owners and pub goers that he needs to cater to both. I can say with great confidence that we were great guests; aside from spending a lot of money in his pub, we were behaving well and not being very noisy. Pretty soon in our conversation the manager threatened to fetch the police, which was very odd, considering that I was being very polite and unthreatening. This is when we decided to pay the bill and leave, watching the remainder of the game on our boat. The manager followed us out and kept on talking, including various questions about where we're from. I thought that was odd but perhaps it was related to the racial comments I was only told later that several family members had heard the manager utter towards the only dark-skinned member of our group.
I feel really sorry for the rest of the staff, who seemed as nice as any pub employees, and I cannot fault them for not interfering. Nevertheless I would prefer guests to avoid this pub until the owners have replaced the manager. I have never been treated more rudely anywhere, and the racial slur was unforgivable. read more