This company came to our home, took measurements and details and stated that someone would have to come back and take more measurements, which afterward, they would have an estimate written for us. Over a week later, we were still waiting for the estimate. When I contacted them, they stated "Yes, I have been able to work on the estimate. My plan was to come back out tomorrow evening and get the final measurements we need. I should have a proposal for you before the end of the week". Gave him to the following Monday before I contacted him once again, to which he replied "Good Morning . I apologize for the delay.
This last week I actually fell ill to COVID. I'm starting to feel better. I'm afraid most of my guys have also been isolated. " While I understood that, I was questioning why I was not notified about this. His response to that was - " I appreciate your patience. I'm reaching out to one of my guys to stop by this week. He will grab dimensions and I'll finish quote hopefully before Wednesday. I do apologize for the inconvenience. I like to take extra precautions, Life is unpredictable sometimes. But we will at least provide a quote guaranteed. A week later, again, I had to contact him to find out what was going on and he responded - "Good morning Marion, I believe we spoke yesterday. I called in to let you know that I would not be able to provide an estimate. Largely due to the fact that I am behind on my current projects unfortunately, I was ill and my team as well". I responded that he certainly DID NOT speak with me or anyone even remotely near me. -" I assure you, no one spoke to me or my husband at all. What is your phone number so I can check my phone for that number. We really had trust that you would be one of the contractors we would seriously consider and , of course, we would have waited until you were able to provide the service but, we At least expected an estimate, understanding your illness predicament, we would have understood your lateness but were dismayed at the lack of contact. To which he replied - " I just checked my contacts. I called a different Person. No wonder this is all so confusing.
I called this last Sunday at 1:47 pm.
I do apologize again. My health fell drastically. Not only did I spread the virus to my team, but my family as well. My Intentions are always to provide excellent service. I strive for it. Under the circumstances my priorities shifted.
For the time being I'm left playing catch up on priory jobs.
I sincerely wish you the best of luck with the project. God bless !
I would not recommend this company due to their unreliability at even just communicating!!!!!!!!!!! read more