I have banked with Nationwide for probably about twenty years. Even though they don't really seem…read moreto give the best interest rates I have never really had a problem with them. I cant exactly say that they have ever rewarded me for being so loyal to them, which is why recently I have decided to move my money around to different banks. However I have to say that since moving the money I have realised that there are many worse banks out there. I guess for me I want there to be someone at the end of the phone that knows what they are talking about and can be as helpful as possible. And also to be able to go into the branch and actually speak to someone without having to wait for half an hour. And Nationwide seems to tick these boxes.

The HSBC in Marlow is quite small and I have not really been that impressed with it. On one…read moreoccasion I was sent a letter to say I needed to bring in my passport to confirm my details. When I went in a spoke to one woman who looked at me as if I was speaking a foreign language, when I repeated myself she said I needed to wait a week and book an appointment for someone to do it. Thankfully her colleague overheard and said they could do it. All it required was for her to take a photocopy and send it to head office! On another occasion I walked into the bank and there was absolutely no-one there. No one behind the desks or anything, I literally thought I had walked into some robberyor I was tempted to do it myself. Anyway I waited for a while for someone to come, and they said they were short staffedyes I had noticed!!