I have banked with Nationwide for probably about twenty years. Even though they don't really seem…read moreto give the best interest rates I have never really had a problem with them. I cant exactly say that they have ever rewarded me for being so loyal to them, which is why recently I have decided to move my money around to different banks. However I have to say that since moving the money I have realised that there are many worse banks out there. I guess for me I want there to be someone at the end of the phone that knows what they are talking about and can be as helpful as possible. And also to be able to go into the branch and actually speak to someone without having to wait for half an hour. And Nationwide seems to tick these boxes.

I recently decided to open a saving account with Natwest as they were offering a good interest…read morerate. I had heard some bad things about the customer service, but thought how bad can it be? Well, I have to say I was shocked. The first time I went I had to wait for about half an hour just to speak to someone, the woman I spoke to seemed quite unsure about the account I was opening. Then later in the afternoon, after I had already got home I got a call from another member of there staff to say the woman had forgotten to fill in one of the forms, so I had to go back in! Anyway since them I have tried to call the branch numerous times and no one picks up. I have called the main switchboard to find out about an account, I had to get put through to 7 people (no joke) before I found someone who had even heard of the account. I got the information I wanted, then went to the branch only to find out the information I had been given was completely wrong! Needless to say I do not recommend Natwest!