One of the most unhappiest HSBC branches in terms of the bank tellers' being lazy. They really need to improve their attitude, the very little sense of concern about what is bank teller's role and the brand image of HSBC either. In the last 6 months, I had three times of refusal of money changing USA dollars to GBP, due to their bad condition and newbie's training. They asked me to go to Thomas cook without any apologise. I also experienced two times of refusal of pay-in GBP to my account. The reason was the amount of money. They asked the whole of documents shows where it comes from exactly with very kingliness attitude. However, when I moved to Natwest next-door with the same amount of money, everything was so smooth and it finished in less than 15 minutes!!! As a conclusion, I'm thinking of closing my HSBC Premier account. Thanks to the experiences, I just realized that how much Natwest is swift, flexible and kind either... read more