I want to compliment and thank all the staff at the Barclays Ealing Broadway branch. I hate going…read moreto the bank and most services, but this was one of the easiest experiences. The lady working the long line was very thorough, polite, and patient. She listened !! Then inside another agent was extremely patient with me despite another customer trying to demand her attention. The agent was so so calm, professional and again thorough. Every person I have ever come across over the past few years at this branch have been genuine, polite, professional and just kind to everyone. So thank you Barclays Ealing Broadway. C g Rawlins

I came here to put some money in my account and was really shocked by the huge queue when I came…read morein. Good thing was that it was really nice climate in here not like the boiling heat outside. After waiting for about 2 minutes a friendly man came over and asked everyone if they had to do some payments to their own account. YES, me!!! So he brought me over to the machines and showed me how to do it myself! I was so happy and thankful and I really appreciate that service!

Pros This branch is fairly standard in size and setup and similar to other Nationwide branches…read more What does differentiate it however is its staff service- when I opened an account the staff were really helpful and friendly and couldn't do enough to make things easier for me.

I've just recently moved to London from the US and was having a hell of a time getting settled in,…read moremost of which was caused by not being able to procure a UK bank account. It's a bit of a roundabout issue here where you can't get decent housing without a bank account and you can't get a bank account without decent housing. I had no idea that the credit check done on you is actually done on your place of residence and the credit attached there, not necessarily all just you. Very frustrating. At my wits end, and after going to several banks in and around Soho (and getting very rude and exasperated responses to my questions - as if I was doing something wrong by moving to London and not knowing my way around the financial system), I came across this HSBC in Chinatown. Bruce is my HERO. Not only was he completely accommodating to my mistake of thinking an appointment was way earlier than it actually was, he was very reassuring, informative, patient, kind, and most of all, funny. Thank you so much Bruce for easing my final transition into London life and helping me feel like a productive adult once again. You were the only one out of several bank employees in Soho that didn't treat me like an idiot and instead like a friend. I can't tell you how much I appreciate this, and most of all, appreciate you alleviating all the stress from this last stage. Thank you, thank you, thank you.

I had a smooth experience here compared to other branches in the area. The staff were professional,…read morepatient, and actually took the time to explain things clearly without rushing. It made a big difference, especially when dealing with something as important as banking setup. The location is convenient, and overall service felt reliable and well-managed. Definitely a better option if you're looking for helpful customer support in central London. On a side note, if you're also dealing with property setup, renovations, or construction work, I found some useful services here: https://timberconstructionltd.co.uk