My local branch for the last 12 years, I don't tend to go in much as I do most of my banking online…read moreor draw the dosh from the ATMs. Whenever I have been in to the branch, the staff are very friendly, I always get called by my first name, which some people may not like, but I much prefer the casual approach. I wanted to cancel an additional account the other day, I was waiting a little while as the member of staff sorted this for me, whilst this was going on, the bank manager came to the desk waiting for the member of staff's attention, I stood back and let the manager before me, the member of staff swiftly told me that I was the customer and I came first, which the manager re-iterated. This was a nice touch to be made to feel important, but I didn't mind at all.

The copy nook branch of Natwest is very dangerous to come to at nightimes. I came to an cash point…read morehere about an month back and drunk teenagers were around the corner looking to fight. The cash point here is not safe i would advise customers not to come to because of the trouble makers around the corner. The bank it self is open Monday to Friday and is not one of the branches open on an Saturday. Staff here are friendly and you do have to wait an while as they take their time often at transcations. In my time coming here i always had some good service just find it to be dangerous to get cash out at night here.

I use this bank for my ay to day dealings . I find that most times you go the que is huge which…read morethis can at time take forever to get to the front of it. The staff are always polite and helpful and willing to offer advice etc. They do have 4 cash machines and an extra fast payment machine. I use the fast payment machine a lot as the ques are big . This is an excelent facilty though it does take a day longer to pay in. When i ha a recent fraud on my account they was more than helpful to sort it out.

I really don't like this branch in blackburn as i think the staff are very arogant and stuck up. I…read moreused to be with this bank but left a year ago to join natwest. Whenever i had a problem with anything on my account and i tried to ask the staff for help they didn't want to know. The ques are always horendous in here and nothing is done to speed things up. A lot of the time there cash machines are out of order as well! Overall in my opinion I would not advise anyone I know to join this bank!

I'd rather die than have to visit this branch again.read more