HSBC in Bolton town centre is a fairly good branch, and it makes me glad I rejoined HSBC. At the time of writing, this branch has the best opening hours compared to any other bank elsewhere in the town centre, although they still close at 4 pm due to temporary COVID-19 reasons, this is still at least an hour longer than the closest other bank. I do think it's annoying how they're closed on weekends right now though, and I hope that changes as soon as possible.
It is pretty spacious inside, with a lift/stairs to what I presume are meeting / private rooms.
A good number of ATM's inside the branch, including one outside, I did find the machines pretty confusing however, they had three different types of machines and I didn't know which one to use
- One machine was a standard ATM for withdrawing cash
- One machine was for paying in cash
- Another machine had a keyboard and seemed to offer banking services?
I do think they should try to group together basic facilities into one machine, it makes little sense to have different machines for paying in and withdrawing cash, especially when other banks combine them.
The staff did seem friendly and happy to help, they helped guide me to the right machine for my banking, they didn't seem to be offering a counter service but they did have staff members on the door to greet/help customers.
4* - Probably my favourite bank in Bolton, read more