A pretty basic branch with poor facilities serving the Cheshire town of Wilmslow - while it isn't the worst bank in the city, that title has to go to Natwest further down the street - Santander really is highly below average and if this was my local branch I would strongly consider leaving the bank altogether, even though they do offer one of the better interest rates on current accounts right now.
A lack of staff, ATM's and banking machines and a pretty old-fashioned feel of the store which is pretty small do counter into that, while also including the horrible opening hours where they not only open slightly later than average at 9:30 but they also close at 5 which is again slightly earlier than other banks, which is again frustrating to considering it isn't open on weekends.
Not only was the store understaffed with little room for more staff at the counter, but service also seemed to move really slow and unlike other stores, there wasn't a separate and quicker queue to get pointed in the right direction perhaps with just a simple issue or query.
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