Service & communication were prompt and clear. Questions are answered within minutes. Reasonably…read morepriced. Quality of service for mosquito control is the best we've had in a decade. We will be using this company from now on.

We found out that we didn't need pest control. We learned that the insect swarms were boxelder bugs…read morewhich don't bite and won't harm our buildings. I was told that the bugs will eventually fly away to maple and ash trees. Thanks for replying to our request for help.

A wonderful family owned local business! They consistently provide excellent customer service, very…read morefair prices, and take care of a wide range of pests using state-of-the-art methods.

We have used L&R's services in our school kitchen for the past few years. These folks really know…read morehow to run a business! They have been consistently reliable, responsive to any requests and provide great service at competitive prices.

Resolved ground hog problem X 2 , easy to work with. Would recommend. Timely. Explained the service…read morethen did it.

I will concur with the other reviews. Aaron is fantastic. He's prompt to respond to questions. He's…read morecome out to take a look at both ant and wasp issues I've had in the past year. The products he uses have been effective for my carpenter ant and hornet issues. We had a very wet spring, which may have impacted the ant treatment. He came back out to re-apply at no charge to me, and said that the product was under warranty. Then, on top of all of this, he's very transparent about the services. What they will do, what they won't do, and is honest about recommendations that make sense for the consumer, rather than attempting to tack on unnecessary services. I'll be sticking with Aaron for as long as he's willing to make the hike to Middlesex.

Last summer, I was having an issue with skunks tearing up my yard. I initially called Nature's Way…read morePest Control and they referred me here since John is located in Peru and I am in Plattsburgh. As others mentioned, the pricing was not well explained past the $60 dollars. He came when I wasn't home so I'm not sure how much he looked around the property. Set up two traps. Over several days the traps had nothing in them. When I called I was told to just put marshmallows leading into the traps. About 3 days in a racoon was caught. The poor thing was overheating in the trap (plastic walls rather than cage like a have-a-heart) and I was tempted to let it go. John's son came and picked up the trap with the racoon. At that point I decided to just call it quits since we weren't really getting anywhere and they picked up the other trap as well. Another thing that had bothered me was they had political "memes" taped to the traps. While I don't really care who you support, I did not find that professional at all to do with a business. I am only writing my review now because I am currently having another issue with squirrels and Nature's Way referred me to him again. After seeing the negative reviews this time, I decided I should probably relay my account as well to help people decide on a more professional service.

I should have listened to the one review I found on yelp for this guy, but was referred to him by…read moreanother pest company. I first called Natures Way to help with the squirrels in my walls, only to find out once they got here they don't have squirrel service in my area (Plattsburgh NY) so they referred me to John at Critter Getter. He came out, we explained we can hear the squirrels in the walls, we are 90% they are red squirrels, we've seen them out front but can't find exactly where they are entering. John set 2 traps in front of my house, said to call if we caught anything. He never set foot in our home, or attempted to find the entrance besides walking around half the house and speculating that they are getting in the eaves. He never mentioned the pricing, and it's on us for not asking up front, but I'll get to that later. We caught a chipmunk a couple times, and let it go. A couple days later he showed up to check the traps, apparently confused that someone had called complaining on my behalf (which was not us). I informed him we only caught a chipmunk and let it go. He said we should have called him, and that I didn't reset the trap right, he rebaited it, left. Since then we didn't catch another living thing although the bait was gone and the trap was closed today. At this point it was clear this guy was not going to be the help we need. We had another company come out on a Friday and he spent time on our roof and around our home finding the potential sources, rigging them to determine which is the source and preventing anything from getting back in at these locations, and setting traps within our walls (which we have access to based on already having many access panels in our house. Something john could have done if he bothered to come inside). It's now Monday, and we haven't heard anything in the walls since, so I told John he can come get his traps. When he came to get the traps, which never caught a single squirrel, the charge was $60 for the initial trapping plus another $60 for the chipmunk that we released! Because 'we reset it wrong' that meant he didn't have a chance to catch anything else. If we had let his stupid traps sit there we would have racked up who knows how many chipmunks or other creatures that were not the problem in our house - at $60 a pop. I basically paid him just to not have to deal with him anymore, but wish I hadn't. Maybe this guy used to do a good job, but it's time to retire. Don't hire John at Critter Getter, hire Jim Burgess for AFE Nuisance Wildlife Control instead. He serves the entire north country including St. Lawrence and Clinton counties. I wish I had found his info first! He did a great job and actually helped us with our squirrel issue, finding the entry point and sealing it up.

I have been using these guys for five years. They come every other month, and the service has been…read morefantastic. I can't speak to the bad reviews on yelp, but I know that I have never had any of the issues the other reviewers have reported.

Called three times. Each time I was told someone would call. No one ever called. From what I…read moreread in the reviews - I am glad they did not contact me.

Lance provided pest control service quarterly for our home for several years, and then I recently…read morelearned that though I had paying him quarterly, he has not provided service in over a year. He owes me a year's worth of service or a refund. He does not respond to texts, calls, or voicemails. I am hearing similar stories from neighbors and friends throughout the region. He has been in business a long time and was previously reputable, but now the business license should be revoked and he must be held accountable.

Lance was informative and took care of our ant issue. Kept us informed of his arrival time and was…read morethrough and clean. Highly recommend Lance over the national chains

So I have been trying to locate this service on Yelp for quite some time to thank them for helping…read moreme with a pesky situation. I had an infestation of bees which I later came to find out were yellow-jackets. I got stung three times in a matter of 2-3 weeks. In one day, I had thirteen yellow jackets appear in the living room and kitchen. When I knew it was time to call pest control was when I saw them in my bedroom and woke up to a dead one underneath the pillow on my living room sofa(which ended dup stinging me). Nate was really helpful as was Ryley. Nate inspected every crevice in the house and sprayed some spray to help make them go away. They came on time and followed through. They were very reliable. If I ever need pest control and extermination services, I would be sure to reach out to them. Hopefully I won't ever need to, but if I did, I would recommend them. In terms of cost, I feel grateful that my landlord covered that so I am not sure how much their services cost, but Nate did a thorough inspection of the home both inside and out and for that I am grateful. I highly recommend them. It seemed like they genuinely cared in helping me resolve the issue. I have not seen a bee or yellow jacket since.

To be clear, I didn't use their service. I called to have someone come out to give us an estimate…read moreon mouse control. When their contact came out, he looked around for a few minutes, then told me since I live in the country, I'm going to have mice inside my house-there's nothing they can really do about it. He told me to buy some poison bait blocks. We did that, and it didn't work. Now I have to call another pest control company to come out, and actually provide a service. It would be really nice if they could actually help people that need their service!

I love the individual that services our property and that is the ONLY reason we are sticking with…read morethem. I am giving customer service a 1 to 2 based on the poor service received when you all. PLUS the website is lacking. I enter my account number and ALWAYS comes up as it does not exisit. I have had this conversation with multiple people and I get "I can take care of that." HA! Hasn't happened. I am forced to send in checks. IF my guy leaves, I am leaving too! A shout out to Jorge....he is amazing. HE is kind, professional, educated on the do's and dont's of pest control. He communicates with me regarding his arrival and his findings. He gets a 10!!

We were scheduled for a service today, spoke to the tech who said he would be here this afternoon…read more Covered all our vegetables and other flowers. Waited until 4:00 and called them. The office said our tech was off this afternoon! Surprising because the tech said he would be here this afternoon. Hung around all day waiting for these morons. Terrible customer service, would strongly suggest that this firm be avoided at all costs. This is not the first time they have stiffed us.