**CRAPPY CUSTOMER SERVICE - BLAMED ME FOR NOT CONFIRMING APPT WHEN WE ALREADY CONFIRMED VIA…read moreEMAIL!!!" ***THEY DO NOT TAKE CREDIT CARDS AS LISTED ON YELP*** I made an appointment via email to Sandy for eyebrow embroidery. Here's the direct email chain copy & pasted, verbatim. Me: I was interested in getting this done (eyebrow embroidery) and want to know your availability. Sandy: Do you prefer Cupertino or San Carlos location? Me: San Carlos Sandy: For San Carlos I can do 5pm on Sunday 7/20 9am on Monday 7/21 11:30 am on Thursday 7/24 9am on Friday 7/25 Let me know. I can only take cash in San Carlos since I don't have machine over there. Me: Let's do Sunday, 7/20 @ 5pm. Will we start with a consultation so that you can explain the different options? I just want to make sure that I get the most natural look. Please let me know the price range so that I can make sure that I bring enough cash. Sandy: the price range is $350-450. ok lets do consultation first. See you at 5pm on Sunday in San Carlos Me: Will I be able to get it done that day too? Sandy: sure i already reserve 1.5 hours for you. As you can see Sandy has already confirmed that she reserved 1.5 hours for me. Sunday comes, I move my plans around and rush so that I can make this appointment. I even stop off at the bank last minute because she said "CASH ONLY." I arrive in front of the shop at 5pm sharp and the place looks like it's gone out of business. I knock on the door, no answer. I email Sandy, no answer. Finally, I call the other location and ask where I can find Sandy. Well, it happened that she picks up the phone and first thing she says is "umm.. you have an appointment with me?" Yes, we were emailing back & forth and we decided on Sunday at 5pm. "Ohhh.. umm.. I'm actually still in Cupertino," can you wait for me there until 6pm?" WTF!?!? No, I can't wait until 6pm!! It was hard enough for me to do 5pm today but I'm here - with my wad of cash but nowhere to spend it. "Oh.. well, you never confirmed." WHAT!!!!??? I NEVER CONFIRMED??? DID THAT LAST EMAIL NOT SAY "I HAVE RESERVED 1.5 HOURS FOR YOU ON SUNDAY!!??" I can't believe that she tried to throw it back on me! If Sandy was more apologetic about it and offered to make it right, I would have gladly considered on giving them my business still but I barely even got an apology out of it because she insists that I did not confirm. WELL BUSINESS OWNER, IF YOU WERE NOT SURE THEN YOU SHOULD CONFIRM!!! You have the business in the palm of your hands and yet you didn't want to take that extra step to CONFIRM AGAIN, if YOU were uncertain. A COMPLETE WASTE OF TIME!!

ABSOLUTELY DISGUSTING SERVICE. And to think I never ended up actually getting any!…read more The owner Shirley, upon hearing the magic word "Groupon", refused to book me for a weekend appointment as it would interfere with her regular-priced business. Well what is the point of having a Groupon offer if not to attract new clients?? As Shirley pressed me 3x to make a WEEKDAY appointment - "can you come in on a weekday? No? How about Friday. Friday?" Um no Shirley. I have something called a J-O-B during the weekday that I am not going to leave in the middle of the day to get a facial for. After telling me that the 3 weekends ahead were booked, she finally relented and booked me for a Saturday (GASP!) appointment FOUR weeks from that date. Should have guessed what would happen....... On the day of my appointment, I circled around the block 6x to find parking as the place is located in an old dowdy suite along busy El Camino around the corner from a Shell gas station. Yes. Fancy. Finally found parking 3 blocks away. As I trudged into the old nasty looking closet that they call a door, I announce to the receptionist, "Hi, I have an appointment today at 3pm." Receptionist : "Um. You do?" "Yes- I booked it about a month ago with this lady with an accent?" "Oh yes- that's the owner Shirley but I'm sorry no appointment booked for you today." End of story. No follow up phone calls or anything whatsoever that resembled an apology. I filed a formal complaint with Groupon and should have taken the other Yelp reviews more seriously where Shirley herself responds back to negative reviews by stating and I quote, "However if you think that "it was not worth it," We wish you the best for finding a spa that could satisfy your need in San Jose." Note to Shirley: We are nowhere NEAR San Jose my dear. This is called the Peninsula. And we don't -and will not- put up with your shady "business" practice either.

I have been to Athena twice for my brows 10 years apart and I have been extremely happy both times…read more The first time she fixed my blue black pencil thinned brows into something thicker and more natural colored (dark brown). It took a few sessions, but she patiently corrected the blue black ink into a dark brown and added a more flattering thicker brow. This time she turned my microbladed thicker brows that I had done by a master in Hong Kong into the perfect permanent fixtures on my face. I just finished my last touch up today and I cannot be happier with the results. While Athena is on the pricier end of the spectrum, you get what you paid for. I have met with many other brow artists and they all lack the vision to be able to do what Athena was able to do with mine. Most of them told me to have them laser removed so they can start over. However, Athena was able to take what was already done and fix it to be more natural. You get what you pay for, so why would you cheap out on your face permanently? Your brows frame your face, make good choices. You can't go wrong with Athena.

Athena is an angel. I had an accident several years ago while hiking. I lost 30% of my lower lip…read more Ibwas not abke to get to a hospital before it scabbed over slightly and had to wait 2 months for the wound to heal. I had to have reconstructive surgery to fix the dimpled in texture, discoloration and unevenness. Years later while it was a massive improvement it still bothered me. My lower lip was very thin and uneven on the vermilion border. It dimpled in when I made a kissy face and pulled towards the scar when I smiled. I went to Athena because I did a lot of research and did not want to mess around with my face. Athena took her time in showing me the different ways to redefine the lip line. I have had several sessions in the past year. She always takes her time to make sure you are comfortable and checks in with you via text the night after your procedure. She is a sweet caring and beautifully compassionate woman. My lips always healed quickly afterwards and look phenominal. I am able to apply lipstick in 30 seconds instead of the 15 it took before to make myself look even. I feel confident with my lips. Alot of the pulling and dimpling from the scar tissue is gone. When I smile my lips are even. No one but my best friends know I have had anything done. My lips look naturally full and beautiful. I also got my eye brows done and it has been amazing rolling out of bed with nothing but a swipe of mascara and being ready to go. I highly recommend her. She cares deeply about her clients and that you are happy with her work.

It's amazing how good you feel once you get some lashes put on! A friend of mine who is very fair…read morelike me had some beautifully natural brown lashes on. When I saw them, I knew that I was going to see Masami. Was feeling washed out with my blonde hair, pale skin and blonde eye lashes. The minute I walked out I felt more self esteem and a bounce in my step. Her lashes where just what I needed as a pick me upper. Highly recommend seeing her! Her office is so cute too, with nice art pieces and a very modern look. :)

I left feeling and looking drop dead gorgeous. She's a true artist and I'll be back for refills.read more

I love Ashley for lash extensions, and it has been 3 years…read more She's Not just super sweet n professional BUT also really fast at the lashes:). My friends it takes them 2 hrs for their lashes and my touch up's are only 30 mins. Ladies, try out Ash's lashes. :) I come in every 2 weeks or so for touch ups, and it's 30 mins vs 2 hrs, and I love that about Ash. Thank You Ash!!

Ash's lashes are AMAZING! It was my first time ever getting lashes and I was immediately hooked…read more They are so natural looking and easy to care for (I thought it would take a lot of up keep, but not at all!). I got them for the first time ever for my trip to Hawaii. I was a little nervous with all the sun and water... thinking they would not stay very well but I was wrong! They stayed looking great my whole trip and even weeks after! Ashley is also so sweet and makes you feel so beautiful and comfortable! You'll also get to cuddle with her amazing dog, Precious, while getting your lashes done!

Loved my facial that I got from Viicka! She was extremely knowledgeable on answering the many…read moreskincare questions I had for her. Her prior experience working at a dermatology office really put my mind at ease that she knew exactly what she was doing. I felt relaxed and comfortable as she worked on my skin. She even put together a skincare routine for me and recommended products best suitable for my skin. Needless to say, I learned a lot! Overall, fantastic experience and my skin is glowy and radiant as ever. Thanks Vicka!

Got my Mom and Wife a gift card to this place, they absolutely loved it! Now they have their…read morefriends trying it out.

PA Charlene and Dr Shah were absolutely meticulous and invested in my extensive laser treatments. I…read morefelt so comfortable and cared for and there was excellent follow up. It was so convenient for me to be in the comfort of my own home (or rather right outside my home) in the gorgeous mobile clinic. I have never had laser treatments before and I was a little surprised by the recovery but they partnered with me to ensure I knew what to expect and how to manage the post procedure recovery. It was easy to schedule, easy to complete the treatment, basically painless to have the laser and I am so thrilled with the outcome! Can't wait for my next treatment!

If I could give this business zero stars, I would. Terrible attitude and absolutely zero care…read moretoward customer service. I purchased a Plum District deal for eyelash extensions and called today to make an appointment for a few weeks from now, right before my wedding. The man who answered the phone, who also sounded like he owned the business, told me very rudely that he's "not doing those deals anymore" even though my coupon was nowhere near expired. When I asked why he said it was because he was breaking off from Harmony Beauty Spa. I said that didn't he have an obligation to honor previously purchased deals and he said "no, I'm not doing that." He offered no apologies or guidance on how to potentially get my money back, and instead was just a total jerk and kind of ruined my morning. The real kicker is that, after a couple of minutes on the phone where it was clear he was not going to be any help, I told him I would be writing him a negative Yelp review, to which he said "I don't care, I'll just pay to take it off." WOW. Clearly no concern whatsoever for customer service. Yelp, if this review is removed or "hidden," I will be shocked, appalled, and mostly totally pissed. Don't play your supporters like that. This business does not care about its customers and is absolutely not worth supporting.

This place is RIDICULOUS. After spending $150 on eye last extensions last month (via a groupon…read moredeal) I was totally hooked. BUT, my lashes were all gone within 2 weeks and the lady was so busy she couldn't refill. So I found Harmony on a Groupon instant deal and let me tell you... AMAZING. It took Vicky less than an hour to give me totally natural (but natural in that was that's blessed natural...like you hate the girl who naturally has lashes like these), thick, beautiful lashes. And, unlike the place I went before, I didn't have any stinging, no eye lashes poking into my eye ball, and when I woke up the next morning, there were 0 fallen soldiers on my pillow case. Honestly, I can't stop recommending this place. It such a good deal and the quality is so good. And I sleep on my stomach, with my face plowed into my pillow like I'm trying to eat it.... but my lashes still look good. Go go go!

I finally have brows again! I had very sparse/uneven barely there brows and now I don't need to…read morefill them in. Photo is day 6 of touchup and it's healing nicely! London is precise, professional, and love that she checks in on you every step of the way to make sure it's the look you're going for. Her studio is clean and she always shows you the needles are unopened and brand new. The whole process was very comfortable for me. I highly recommend her to everyone!

This is my review for lip blushing service done a month ago. London did a wonderful job with making…read moreme feel comfortable and informed me of everything I needed to know about this service. I have added photos of before the lip blushing, right after, few days after, and 30 days later. I will be returning for my second session later this month. She informed me that the first session was more for lip neutralization. Since getting the lip blush, I have been mainly just wearing a sheer gloss. All of the photos are without lip liner or lipstick. I love the results so far.