Instead of scissor cutting they chose to shave my dogs. Never bothered calling me either. NEVER…read moreAGAIN!

Lori and staff have been great! Oliver is my first dog that has needed regular grooming and he's a…read moresmall guy! Loti helped me fee really comfortable with leaving him in her care. Our first time there I brought a couple photo examples of cuts I liked for my Yorkie and she melded them perfectly! We've been back to see Lori 4 times and will keep returning! Love supporting a small business that cares for the clients and our furry kids!!

If you are looking for excellent food for your dog or cat and you want expert advice, this is the…read moreplace for you. Jody Page has vast knowledge of what is good for your pet and what isn't. If you are having a problem with your pet this is the place to go for advice. Two locations Lake Zurich (larger store) Island Lake.

Love this store! Very friendly and you can earn reward dollars on your purchases. I saved $10 on…read moremy last order and did not even know I earned points!

I needed to purchase a few bales of hay for my garden beds and bales of straw to cover my backyard…read morelawn to keep the dogs' paws from getting too muddy. Prices are reasonable. This store is perfect for buying these sort of things. It was my first time there; so, I found them to be quite helpful, polite and efficient. You just go inside and pay, drive your truck to the loading areas, someone loads your items and you're on your way!

This place typically has the lowest prices you'll find, but their customer service is not good…read more I've had a number of interactions here that have left me feeling bad and not wanting to shop here anymore. 1) There was a time when they weren't sure if they had my dog's food in stock. They called the back to see if they had it, and it was a lot of back and forth about whether or not they had it. The phone call ended with them saying it was out of stock. Then a minute later they called and said they did have it after all. So I pay and pull around back, only to be told they don't have it and I would have to get a refund. This was followed by "just kidding." I was prepared to let this go, but the other interactions on top of this...it all adds up. 2) My dog hates car rides, so I put my sleeping bag on the back seat for her. It smells like me and calms her down. Someone working in the warehouse saw it and asked me if I'm homeless and live in my car, as he laughed. 3) Someone gifted me a bag of dog food in the correct brand and wrong line of food. I brought it here (unopened and brand new) to exchange it for the correct one, and was told I couldn't do that, because I had no proof it was from there, and they don't know how it's stored. This would make sense if they didn't take their own product back either, because they also don't know how the person stored it. They told me I was trying to get a free bag of food from them, which makes zero sense, considering I was trying to exchange an unopened unexpired product that actually cost more than the one I wanted, and I didn't even want the difference given back to me. It didn't matter to them I'm a long time customer of theirs. They treated me like I just randomly walked in off of the street and was demanding they hand me a free bag of food for nothing. 4) I purchased a bag of dog food, and afterwards, realized there was a small hole in the bag. I brought it back to them, and they told me if I kept the bag they would refund me $1. One dollar. They have raised the price of my dog's food by $10 per bag in the last six months or so, when it has remained the same price everywhere else. They are now about the same price as any other brick and mortar or online store. I will be taking my business elsewhere.

Carolyn dose such a wonderful job on all my dogs she has been doing my dogs for over twenty years I…read morewill not go anywhere else she is the best at what she dose she loves all her clients and her fife baby's could not ask for more

Carolyn the Owner is very knowledgeable, she has many years of experience handling dogs. Gentle,…read moreyet authoritative. Her work ethic is quality and efficiency at a reasonable price. Call for appointment, her work space is limited. She is very popular with local pet owners once they have tried her services. She trimmed my Rottweiler's nails, he loves Carolyn.

Out of business? The number listed in searches is not…read moreaccurate, was answered by a private individual who sounded exasperated at getting calls for this business. Not sure if they are out of business or not as website link leads nowhere as well. I tried to find a place to report this issue to, but could not find anything. Hopefully Yelp or previous owner will see this review and update information. Issues like this really make me miss the old days with Yellow Page listings!!

Fair pricing and my dog smells great. Highly recommend this place. No cages or multiple animals at…read morea time. One person is running the show so entire session is dedicated to your dog. Will be coming back.

I had to drive from North Carolina to Illinois due to family. My dog was freaking out from the car…read moreride and all the new places. She desperately needed a bath and her nails cut. I took her here and they were so calm and patient with her. She smelt so good and was so soft for days after and she even got a little bandana. If I ever have to drive back, I will definitely be coming here again.

I took my dog today and I am really satisfied with the results. My dog has a bunch of knots and…read morethanks to the help of dog gone clean all of them are removed! When I went to pick her up they made her look pretty. The staff was really nice also and definitely recommend.

Anyone who is a pet owner knows that you want to find a qualified & suitable vet & groomer for your…read morefamily pets. We were taking our two dogs to PetCo for the past year or so. They seemed to do an OK job & they were reasonably priced. But I wanted the groomer to be closer to home. We always passed by Pets & Things in downtown Wauconda but there were no Yelp reviews to determine their credibility. Then a neighbor of ours mentioned she took both of her poodles to Pets & Things for a grooming appointment & they did a great job. So my husband & I decided to try them out. After making an appointment, we took our two dogs (who are such scardy cats) in for their Spa day. The owner asked us what we wanted in their hair cuts. She explained that she takes notes so if there is anything we did not like, she would not repeat it the next grooming appointments. I appreciated that because sometimes the other groomers did not completely listen. When we came back to pick them up, my dogs looked great (I'm trying to avoid using the adjective, adorable). They not only have a bandana around their neck but they leave with a "new hair cut" scent. I'm very happy with this groomer & their prices are very reasonable. Warning: They state they accept credit cards but prefer cash or checks. It's probably because of the fees the credit card companies charge.

We have a Golden Doodle, IZZY. This is the 2nd time we have been to Pets And Things. Izzy was happy…read moreto go inside and stay. Have had her not want to go inside other groomers for return visit. Needless to say we did not go in and found Pets And Things. The staff was very friendly even let us come in later after I over slept. We are very happy with Izzy's grooming exactly what we asked for as some groomers tend to take a Golden Doodle down to far. Izzy is happy and so are we.

Always a comfort to see the team at the Animal Hospital of Gurnee. The unique design of the…read morefacility ensures every animal is treated in a private room without scary encounters with other visitors. They understand the total life and holistic health of your pet and are very reasonable and practical. Was particularly thrilled to learn of the acupuncture and home visits as an option when an older pet has special needs. We had the difficult decision to say goodbye to a fur baby, and they provided very helpful and tender support. Thank you, Gurnee team!

Absolutely great staff and doctors. Always happy to answer questions and help. They have really…read morehelped my pup.