We were moving cross country from Denver to Columbus, OH, and purchased a home that we wanted the hardwood floors stained to a darker color for the main floor, as well as remove the carpet for the stairs & 2nd floor hallway to put in matching hardwood. Our realtor helped find Val, & we are so happy he did. Val was very good on being a strong communicator from the beginning. He's the kind of contractor who walks a client through fully understanding the project, by patiently providing an education that we definitely needed. He would offer recommendations when needed, which was helpful as we were finalizing decisions.
Something that got complicated was having our painting contractors overlap in timing with the flooring, in order for everything to be completed by the time we moved in. The painting team was inflexible in working with the proper sequence to ensure high quality work could take place. Val dealt with the conflict management in a very calm way and with supreme character and patience. He also was very protective of our home, & openly communicated about issues he was seeing from their end. This created immense trust, especially considering how vulnerable it felt to be in the middle of a move.
Finally, Val was able to pivot with our project as we learned that water damage from the upstairs bathroom was taking place, & some hardwood needed to be replaced. Not only did he respond with ease, but he also stepped in and helped us get the bathroom completely renovated. So in addition to the immaculate quality that Val brought forth, it was our trust in his character that has secured him as a contractor we'll use time and time again, as well as refer him to everyone we know. It was such a nice way to be welcomed into a new place. read more