This review is being left three years after my previous one. These three years have been 5-star…read moreyears, as in my previous review, and it just goes to show that Novak Family Dentistry has the practice of excellence well in hand. The individuals that work there excel in their areas of expertise, and are interested in their jobs and their patients. They are actively involved in improving, taking education and training classes, and learning leading-edge practice with new technologies to improve their patients' experience while in their care. If you see this in one or two staff members it might be due to their individual initiative, but when you see it collectively by everyone working in the practice it is due to leadership and hiring the right people to foster a learning and caring environment. Dr. Novak has created this environment in her dental practice. Dr. Novak is the most skilled, caring, and thoughtful dentist I have ever met. The arrival of Dr. Johnson has expanded the services of her practice in the areas of extractions and implants, just to name two. Stacey and Amy are exceptional dental assistants. McCala is the dental hygienist and does a very thorough and gentle cleaning with great attention to detail. Cross-training is also alive and well, as Amy is also Office Manager. Jasmine, who acts as the front office coordinator, also handles insurance claims. She handles different insurance companies with primary, secondary, and even tertiary claims with great skill, which maximizes the reimbursement to the patient and/or the practice. I have never seen this level of skill and attention to detail for insurance claims in the dental or medical fields. Jasmine is also taking classes to become a dental assistant.
Dr. Novak also reinvests in her practice. She recently incorporated 3D scanning for enhanced diagnostic capabilities, and an iTero scanner for crowns, Invisalign treatment, implants, and custom occlusal guards. These technologies increase the potential for identifying problems in earlier stages of development before they become increasingly uncomfortable for the patient. Overall, they allow for more comprehensive patient treatment and improved patient comfort. Another example is that taking traditional impressions is no longer a hands-on physical activity, but is now digital. Employees are also trained on the new technologies, which also increases their capabilities and job satisfaction.
All of these practices work very well together. As a patient at Novak Family Dentistry, you will receive the highest quality of care from an exceptional team using state-of-the-art equipment.
