I recently used a couple of gift certificates I had received and decided to visit TT Nails before…read moreleaving for vacation. I had not been back since Tammy, the original owner, left many years ago.
As a walk-in customer, I was seated for my pedicure almost immediately, which I appreciated. The wait was very short. The pedicure itself was good, but I was not offered any upgrades or asked whether I wanted regular or gel polish. I selected a color from the wall as instructed and assumed it would be gel, but that was never confirmed. The technician was very quiet throughout the service and did not engage in conversation.
I also found some parts of the pedicure uncomfortable. The towels used during the service were much too hot, and the paraffin wax treatment was also uncomfortably hot.
After my pedicure, I moved directly to my manicure. Unfortunately, I would not consider it a full manicure. In my experience, a manicure typically includes some hand or arm massage, lotion, cuticle oil, or other finishing touches, but none of those services were provided or offered other than cuticle oil. I was asked what shape I wanted my nails, and I pointed to my pinky nail as an example of a square shape with rounded edges. However, very little filing was done, and my nails remained essentially the same shape they were when I arrived.
During the manicure, the technician brought over gel polish for my fingernails, which is when I realized my toes had been painted with regular polish rather than gel. When I mentioned it, the staff did offer to repaint my toes with gel, but by that time I was already seated and starting my manicure. Since my toes would wear off sooner than my fingernails, I chose to switch my fingernails to regular polish so they would wear at the same rate. Again, I was not offered any upgrades during the manicure. The only question I was asked was whether I wanted the color on just the tips or on the entire nail.
Another concern was that halfway through my manicure, the technician received a video phone call and remained on the call for the rest of my service. Once she finished my nails, she simply said thank you and turned back to her conversation.
When my services were complete, I was left to remove my own toe separators and foam foot covers. I carried them with me to the front to pay, and at no point did anyone offer to take them or dispose of them. I ended up throwing them away myself in the trash can by the front door. While this may seem minor, it contributed to the overall feeling that customer service and attention to detail were lacking.
I was also confused by the pricing at checkout. The employee told me my total was $75 because that was the amount of one of my gift certificates. However, the manicure was listed at $25 and the pedicure at $35, which totals $60. Since I was not offered or provided any upgrades, I was unsure where the additional charges came from. It would have been helpful to receive a clear explanation of the pricing and services included.
I was not directed to a drying table after my manicure, so I went to the front desk to pay while my nails were still wet. As I approached the counter, another customer walked in and was greeted and assisted before I was helped, even though I had arrived at the desk first. While trying to get into my purse and pay with wet nails, I accidentally chipped one of them.
To be fair, the girl at the front desk was polite and did attempt to correct the issues. She offered to have the chipped nail fixed, offered the drying table once she noticed my struggle, and had earlier offered to repaint my toes with gel when I brought up the mix-up in polish. By that point, however, I was ready to leave and declined the offers.
Overall, my experience was not terrible, but it was also not memorable in a positive way. The staff did make efforts to correct some issues when they were brought to their attention, and I appreciate that. However, the lack of communication, attention to detail, customer service, and clarity regarding services and pricing did not leave me feeling eager to return.
