I lived down the block for seven years and shopped here often. The owner can be grumpy and unfriendly, but I've rarely had to deal with him. Yesterday, I came in for a few items. He's not welcoming or friendly, but I found what I needed, paid, and was leaving as he was working outside. He grumbled something, which I assumed was the beginning of thank you or please come again. But, no--he was asking if I had paid--if there was someone inside. I loaded up my items, rode my bike around the block, and came back for a refund. I'm a Black guy and would like to support Black businesses (which is why I traveled here from my current apartment, which isn't exactly close). But not this one. Never asked if I needed help, never thanked me for visiting (I guess because he thought I stole). But did want me to report to him if I had seen a sales associate inside and paid. F all the way off. read more

Wide selection and decent prices. Staff were friendly, but the person helping me repot my plant didn't seem super knowledgeable and couldn't answer my questions confidently. read more

I have purchased vegetable Plant starters here that did well out in my place in PA. Great prices and selection. Going to get some early veggie plants later today. Thank you read more

Found many variations of thyme potted plants. Very excited. The girl who worked the checkout was lovely. Multitasking. She was taking calls while working the register Impressive read more

STOLE $50 FROM A GRANDMA My mom came in wanting to buy a gift card. The stoned guy behind the counter lied to her face, told her they were "out" of gift cards but if she handed him a $50 bill he'd write an IOU on a business card and honor it when I came back. Needless to say, they refuse to honor it -- and since their employee clearly just pocketed the $50 bill, they're getting away with shameless elder abuse. Take your business elsewhere & don't support these grandma robbing jerks!!! read more

Natty Garden - FRAUDULENT $50 "GIFT CARD" THEY SOLD A GRANDMA - SCAM ALERT!!! - Nurseries & Gardening Near Me - Brooklyn, New York

I never received my order. Refund has not been issued. Company cannot be contacted. SCAM

This owner steals money from his workers to fund his reckless actions. Tables at clubs and lavish trips while his employees are trying to pay their bills when he is a week late. Withholding of tips claiming he has a right to them and making you wait for pay if you're undocumented too. read more

** BUYER BEWARE** ! A lot of these plants are infested with mealybugs and other pest! I purchased three plants from here and they did nothing to help with the problems that they sold me with the issues. I tried home remedies and chemicals, pests returned. Their plants infested my other trees and other plants. Crazy expensive and are not truly " plant experts". read more

Good service and plentiful plant choices and garden supplies. I ordered several bags of mulch online. They were delivered as promised.

Beautiful plant oasis in the heart of Brooklyn- it is exactly what you would expect- a large plot partially indoor and partially outdoors with plants of all varieties. A tad costly but very convenient. I love my new plant and it was nice they had some older plants for sale and not just new blooms. read more

Natty Garden - Got me a lovely plant for back home!!! - Nurseries & Gardening Near Me - Brooklyn, New York

Large selection of starter plants for your gardens at affordable prices. Great staff advising you on plants and when new plants will be arriving. read more

this is a review for the bedstuy natty garden! i love how extensive the knowledge of the staff is. i had a particularly great experience with nourain. she singlehandedly brought my monstera back to life! i am incredibly grateful for her! read more

If you say you open at 9, open at 9. Checked the website before I left to confirm. This is why people order online.

Love this spot!!!!!! Stopped by on a very rainy day after a very disappointing trip to another plant store in a different hood which had a lackluster selection of succulents and rude customers . When we walked in our senses were awakened by great music and a lovely , pleasant aroma of incense. We were greeted by a lovely gentleman who was attentive and helpful. We found what we were looking for . Row upon row of healthy vibrant succulents ! When we were checking out, the lovely female sales assistant gave us tips on how to take care of our succulents! Lots of light and very little water! 10 stars for this awesome spot!!!! Do not listen to the negative reviews! read more

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We love Natty G! Our backyard and home would be lifeless without them. They are so knowledgeable about plant life and affordable so we could fill our yard with trees. We hope they stay for a very long time! read more

It's convenient if you live in the area. We like to support the local businesses so stopped in this year for our garden supplies. Several of the outdoor flowers looked like they've seen better days. Overall a decent selection, with some veggies, flowers and shrubs. They do have a large selection of pots and wooden boxes that look nice, though quite expensive. If you want to shop local, this is a pretty good option, but you'll pay for it. The potting soil was almost triple the price you'd get at your box store. We were confused that they had put some of their nice indoor plants outside mixed in and we almost ended up with something that wouldn't have made it very long but thankfully we asked before buying it. read more

I really don't understand how this massive plant shop has only four stars! I'm from NJ, visited on a Thursday, and then went to the second location on Sunday. We bought several pots for what we thought was a good price (and we have been everywhere from the Jersey Shore up to Hudson Valley plant hunting). The place was huge and had tons to offer inside and out. This Jersey Boy is definitely coming back. read more

Dear Joel, Check out my last review, for the excellent services of a black business owner who is worked with several months ago. Ask yourself why your immediate response to a valid critique (that represents consistent critiques of your customer service) is cause for you to accuse me of racism and not self-reflection on your part (which is in your best interest and the best interest of your business). read more

Natty Garden - Nurseries & Gardening Near Me - Brooklyn, New York

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What a beautiful plant nursery and store! I bought a few indoor plants from Natty Garden and they are thriving, I suspect because they were given such good care long before I purchased them. Everyone who works here is really kind, knowledgeable, and helpful. There's a great selection of plants, pots, and tools you might need. They also provide reporting services, local delivery, landscaping, and more. The atmosphere is really calming and I can't wait to go back soon. read more

They have worst customer service ever. I've been twice and both times I felt like I was inconveniencing the staff by asking for anything. I belong to a group on line and the topic of this places horrible customer service came up and the number of people who had the same complaint was amazing. Clearing this is just their MO. I'd much rather support small businesses but not if they are going to act as if basic questions are an issue and be ignored upon my entrance to their establishment. read more

In trying to furnish my ex's/kids apartment before they went on a week long vacation, I ordered some gorgeous looking plants from the nicely designed website five days ago. After three delivery dates came and went with no fulfillment, I was told that the plants are out of stock. The person/delivery person on the phone during my final attempt at finding out where my delivery was, understandably, was busy helping other customers, and taking other orders, and wasn't able to give me his undivided attention. There was no attempt at rectification, or later scheduled delivery, was just told that the order would be cancelled, and the call ended. Not the service one hopes for in a flower/garden shop, alas. That's capitalism, I guess. read more

If I could give negative stars I would. This place could be so great if the owner got out of the way. The employees all work there because of their love of planes and expertise but watching them treated the way they are by the owner is truly horrifying and he doesn't treat his customers that much better. Reading the rest of the reviews, it seems it's a consensus. Hopefully he learns from it. read more

I was referred to Natty Garden 2 on Marcus Garvey by a friend who knew I was looking to purchase two trees and said I should go there, I showed up on Sat May16th, one person working there and a shipment came in so the sales associate didn't have time to help me or answer questions so she told me to come back in a hour but I decided I would try the next day, went back on Sunday, found two Banana trees I wanted and also two pots I wanted them reported ( total of $400 spent). the same sales associated recommended the pots even though she didn't seem quite sure if the size of the pots she recommended would work with the size of the trees also wasn't sure of the delivery charge but fine I said I'll pay the delivery charge when the trees are delivered, she also wasn't knowledgeable about their delivery but said the trees would be delivered later that day or the next which would be Monday. Long story short by Tuesday when I realized i had no calls or no one showed up with the trees i called and got the runaround , called Wednesday again where the person answered the phone decided to tell me that i need to understand because they are short staff and busy and the deliveries are delayed, not really understanding that as the paying customer none of that is my concern or problem as i myself and in the service business and have my own business as well, I finally received a call at 8:30pm Thursday night the delivery was on its way, the two trees showed up at 10pm broken limbs and basically dying l wasn't even sure these were these trees I originally picked out because that's not what they looked like when i made the purchase. The owner never apologized for the bad service basically said I would get my refund the next day and still waiting to be refunded. I would never recommend Natty Garden to anyone, i understand things happen but the lack of concern from the owner and the workers that you have a dissatisfied customer was really a problem for me.as I think as fellow Jamaican i was extremely excited to support the businessI as i thought I was doing something good by supporting this business but the service was HORRIBLE and totally unprofessional. I would think in this day an age with businesses closing because of the pandemic they would be on their A Game but not so. Do not support any business that doesn't respect your patronage The photos below shows the manner in how the trees showed up at my home read more

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The coolest plant nursery in the US - lets reggae maniacs set up giant sound systems after hours & turn their storage area into Skateland 1984 read more

I stopped by Natty Garden, off Washington Ave, this morning. I walked in and greeted the male clerk. As it was my first time stopping by this plant nursery, I decided to browse around for an indoor table plant. I wasn't in this establishment for more than 5 minutes before the clerk came to look for me. As soon as he finds what aisle I am in, he seems shocked as I notice him. He says nothing but "Oh" to me. He didn't ask if I needed any assistance, what I came in for if I were looking for a particular plant... nothing. What he did do was PROFILE me. (There were other people in this establishment as well) I continued to browse, but I decided why should I give an establishment my money when its employee was profiling me. I ended up following my instincts and leaving. I will not be returning here. There are plenty of other plant nurseries within this borough--shame on you, Natty Garden, for hiring such an employee. Perhaps you should re-train him or find another solution where no other customer has to be profile. It is 2024, and we, as humans, must do better! read more

Please visit Natty Garden ! It is easy to locate and they are able to meet your plant needs. The staff were friendly and I was able to find herbs that I usually can not find in my local nursery. I love that they have signs posted about plant cars and choosing a plant based off of the lighting you have. read more

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Kind of lol'ing at the reviews because you have to hand it to the owner for at least consistent shitty customer service. Kind of weird to be pissy when you're running a nursery? Felt like he was doing us a favor by selling the plant. Nice plant, though. read more

This tree is beautiful, smells amazing and it's taller than expected. I ordered a 4-5ft fir and I got that and more. Thanks for the speedy service! read more

Natty Garden - In light - Nurseries & Gardening Near Me - Brooklyn, New York

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Such a great neighborhood spot for plants. The staff was very helpful in picking out planks. Pretty decent selection of indoor & outdoor plants & fairly priced. Check them out! read more

Natty Garden - an indoor greenhouse with plants - Nurseries & Gardening Near Me - Brooklyn, New York

We came in to get a few plants about an hour before closing. When we walked in there was no one inside except for a sweet cat that we stopped to pet. The cat was the only redeeming quality of this place. A man walked in who I'm guessing was the owner, my girlfriend said hello to which he just looked at her and didn't respond. We began looking around and heard the man say "are you getting anything because I'm trying to go home" I made him repeat himself bc I couldn't believe he was talking to customers like that. After he repeated himself with an even worse attitude, I replied "well we were going to but I guess we'll come back another day?" However, I will never go back there. I understand wanting to go home but it was his tone, lack of helpfulness, and approach to the situation that made me never want to return. read more

I usually love this place, Joelle is amazing. He spends time with me, even offers to repot my plants. He just gives great customer service. Today sucked. I own a local business and it's really hard to get away to run errands for it. Usually the way it works is you wait in line and when it's your turn they help you. Today the customer service really lacked. I had a very specific errand to run, very specific questions, and about $1000 to spend on plants and pots for my shop. I came on a Monday on purpose, it was slow, and I still was met with "if you don't see it we don't have it, we don't order specific things, I don't know if that's even for sale, and can you wait till I'm finished" but she was never finished, I waited for 45 min. Sucks to feel invisible in a room of 3 people. The good news is they do you have a beautiful selection of pots... It's really hard to find a ceramic pots with matching saucers! read more

business owners were friendly and able to help me pick out the right soil for my particular plants. the pots were priced really nicely. i got a heavy clay pot and saucer for $5! read more

The is place is great, I've gotten my Monstera, succulents, fiddle leaf, and birds of paradise from there. They're super friendly and helpful. I'm a new plant mom and they answered my questions and recommended some soil for reporting. read more

I've been here quite a few times since it is close to my apartment and any time I ask a question I'm greeted with a non-answer or blank stare. I have to say this week takes the cake. I went to Natty Garden on Friday afternoon and bought a few herbs and pots. Today I look at my credit card statement and they charged me over $1,000!! The charge was supposed to be $103. I called to explain the situation and the man on the phone couldn't give less of a shit. He kept saying "I wasn't there" and "come into the shop." No apology, no reassuring me that this will be worked out. Pretty big mistake if you ask me, but hey things happen and if the salesperson is nice about it, everything could've gone smoothly. Not the case. I stopped by after work and a very nice sales guy couldn't believe the mistake, but had to call the owner as he wasn't authorized to do returns. I then dealt with the owner who was the same man on the phone. I waited patiently for 30 min while he rang up other customers and went through his pile of old receipts trying to find mine. Long story short he was completely rude, gave no apology and was so spacey. I was visibly upset and he put the blame on me and that he "can't dictate how a person feels" (???). All I said was that he should learn to be respectful and nice to his customers. His response was "what do you want me to do." Simple, be a nice person. It's called customer service. Unbelievable. After 45 min I got my money back. Never again... read more

Plants are great and the staff is super friendly and helpful. But if the owner made me feel completely incompetent for being a plant novice so I will not be back. read more

I was super excited about this place. Seemed perfect for filling out our greenhouse and back garden area in the neighborhood. Unfortunately, they're sorely disorganized. They can't get out of their own way. They don't describe their products properly and they won't work with you if something isn't right. They don't have consistent policies and they send mixed signals. I was more than ready to spend a lot of money with Natty Garden. And as much as it pains me to say so, I will have to take that money out of the neighborhood and to a more ethical, reliable nursery. This place needs to get their act together or they'll be replaced. read more

Worst customer service ever!!!! Sold me a diseased plant and wouldn't take it back, said it was too bad for me that I bought a diseased plant. They said once the plant leaves their premises, it's over. I had been going there for years, you'd think they would believe me but instead they insulted me. I will never buy anything from there again. read more

Don't go here. This is the worst nursery / plant store I've been to in years. I walked around the store and outside for 20 minutes and none of the 3 employees even acknowledged I was there, let alone asked if I needed help. The plant selection is meager, and a lot of the plants look like they've been sitting there, unsold, for a long time. The leaves are bruised and covered in dust. Plants were overpriced. For example, an acreca palm is $70 at Natty but a similar one is $40 at my neighborhood hardware store. read more

Love this store! There is wonderful information all over the store about plant care, lighting conditions, etc. The selection of plants changes around which is nice. The pottery selection is incredible too. Everyone in the store has been incredibly helpful every time I've been in. From basic questions, to helping me figure out what to do with pests, and giving helpful tips. They also always bag up the plants carefully for you, which helps me keep them safe on the bus. read more

Things have changed a lot from years ago, interesting lol but its a great spot to find whatever you need. They're super friendly and helpful. highly recommend read more