When I purchased tmy mobility van from this location, they neglected to tell me that the vehicle…read morehad been in an accident. I found out from them approximately 2 months later when attempting to sell it back after I no longer needed the vehicle. I purchased the vehicle for Approximately $45,000 and when they called me back reported it was in an accident and could only offer me $19,000. They were deceptive with me when I purchased, and do not recommend using this organization. And the financial manager promised me a lower interest rate and was also deceptive about the final arrangements for financing. I do not recommend using this facility as they take advantage of people with disabilities.

This was the first place I called in an attempt to get a ramp installed on my van. I was told that…read morebecause my van was not 2021 or newer, they could not help me because their ramps are prefab mods. If you need a ramp for your van and it isn't 2021 or newer, don't bother with this place. I docked a star just because places that I called after this offered me suggestions and other leads, even if they couldn't help me.

We had an elevator installed inside our home in a house that hadn't one before. Homelift was great…read moreto work with start to finish. We used Kevin Richard for the construction of the elevator shaft, and the finish work inside of elevator as well the final finish on the shaft. Kevin was amazing! He moved plumbing, electrical, all the carpentry work, drywall, painting, flooring, and more. Exceptional work done to every detail and trustworthy. We had some of Kevin's work done while we were out of town. No issues whatsoever. He will be our first choice on any project going forward.

Had a great service appointment with Matt. I didn't know much about elevators. This is the first…read morehome I've owned that had one. He took me through a bunch of features I had no idea about, serviced the equipment and setup a future service reminder. All around a good experience.

They were very busy and there was a long line but the customer service was great. I had to have my…read morecar towed here because I caught the corner of a sharp curb and it took out 2 tires. Even with as busy as they were it was done in an hour. I always use discount tire because they stand behind their work and have great warranties and even a credit card with no interest to start if you need it. Frankie was super nice to work with. Great value.

BEWARE!! I don't…read moreusually leave reviews, but this experience absolutely warrants one. Do yourself a favor--skip this place. To the owner: No, I will not be filling out anything for support, and I do not wish to be contacted further. I'd simply suggest doing better--especially when it comes to who is handling customers' vehicles. Having inexperienced 16-year-olds with no upper body strength operating power tools on luxury cars is unacceptable. You may also want to consider bringing back the previous managers, because the current ones are doing a terrible job. On December 15, 2025, I brought my car in for what should have been a routine tire service. I have a staggered rim setup and have been a loyal customer of this location for over 10 years--bringing both my previous and current Mercedes in twice a year (spending roughly $2,000 every 6 months). I have had a staggered set up for the past ten years so this wasn't new to me. I've also purchased multiple rims from this location at approximately $1,600 per rim. During the service, an employee pulled me into the bay to inform me that my wheel lock had broken while they were working on the vehicle. When I personally inspected my car, I discovered something much worse--my rim had been damaged around every wheel bolt section, not just where the lock broke. Every single lug area showed damage, and to make matters worse they just all looked at one another when I pointed out the damage. I am extremely particular about my vehicle. My rims had zero prior damage--not even curb rash. In addition, they initially expected me to keep the newly mounted tires on and drive 25 minutes to Mercedes to have the wheel locks removed. I refused and had them remove the tires immediately, because why would I drive with my back tires on 10 and fronts on 4? Before leaving, I asked to speak with the manager, Roderick, to file a damage claim. He was nowhere to be found until I insisted an employee get him. When he finally documented the claim, he did not even inspect my vehicle. Later, he attempted to dismiss my concerns over the phone by gaslighting me and telling me he walked around the vehicle with me. When I took my vehicle to Mercedes, they cleaned and inspected the rims and confirmed that 3 out of 4 wheels had identical damage. The only wheel unaffected was the front driver side--because it had not yet been worked on. I reported all of this to their claims department, Fleet Response. Despite clear evidence, they initially refused to include the additional damaged wheels in the claim. This process dragged on for four months, with constant back-and-forth. Around month two, they finally agreed to review the rear wheels--but still denied responsibility. I provided: * Documentation from my Mercedes service advisor (Franklin location) * Confirmation that Mercedes does not refinish wheel with such damage * Official documentation from Mercedes corporate stating that this type of damage is unsafe to refinish. After all of that, their resolution? A $600 offer for a $5,800 damage. They also suggested I take my vehicle to a random wheel repair shop for evaluation. As a customer who only allows Mercedes and Discount Tire to service my vehicle, that suggestion was unacceptable especially after I provided not 1 BUT TWO DOCUMENTATIONS. I suggested back that I would let the store order my rims for me and me just bring back the car and that was denied. I was allowing them to redeem themselves literally.

Great service and the guy they sent (Jesse) was outstanding!…read more They were prompt, professional, and fixed our problem on site.

In my neighborhood the HOA has no parking on street signs and has a contract with this town…read morecompany. I was parked in front of my house, which is on an inlet, (mind you not a road) because there is not enough parking. I went inside to take a quick shower and when I came back to my car being up to a tow truck, the guy told me that it would cost $200 for him to drop it when it was parked on an inlet for the townhouses. When pointing this out the tow truck driver began to yell at me how I continued to park there even after being towed 3 times before (my car has never been towed away). So when I asked to see the tow company's policy on dropping the car he refused and began wenching my car up. He also had me pay him directly with either cash or Venmo and gave no receipt.

Stopped in twice in the last two weeks and the manager, Bryson, was incredible! As was the person…read morewho answered my 7:00 AM phone call today, Kasey (Casey, KC?). My vehicle needs more than what the scope of their services provide, but they both gave me the upmost of their time and attention, which is unusually exceptional. They under-promised and over-delivered. Highly recommend! I look forward to seeing them the next time my high-mileage vehicle needs attention.

I've been taking my Tesla here for years. I like having the lifetime alignment. This is one of the…read morefew Firestones that does do alignments for Teslas. They have always been great especially when they get busy. I always call for an appointment and they're really good about getting me in and done in the estimated time. They do a great job!

Very friendly and easy to work with. They were great about communicating with our insurance…read morecompany! I didn't have to worry about going to get a rental car because they made all the arrangements for me. The repairs to my vehicle took less time than expected. And when I noticed a week later that part of my bumper seemed loose and coming out, they ordered new parts immediately. I went in today on my lunch break and they were able to switch out the parts and fix my issue while giving me enough time to get back to work on time. I'm very grateful!

These folks must make lots of money because when I brought my van in to get looked at all they did…read morewas ask me a bunch of questions and then tell me my van was too big to fit into their bay....they didn't even go outside to take a look at it! Two Thumbs Down! Booo!