I booked National Multi Steam for carpet cleaning at my home in St. Helena, CA, and it was a big disappointment. They showed up late with no notice, the technician seemed rushed, and after the cleaning my carpets looked no better--stains were still visible and the overall appearance hadn't improved. I reached out afterward to ask for a follow-up or partial refund, but no one ever responded. The lack of professionalism and customer service was extremely frustrating. Based on my experience, I would not recommend this company to anyone. read more

Alfonso arrived today with his team and did an amazing job! He was professional and the price was perfect. They helped move furniture around as needed to do a very thorough job in our home. I will be using him again next time! Highly recommend! read more

Fair price for quality work. They were on time and very efficient. Thanks for the quick response.

A friend highly recommended national multi steam and am very happy with them. They went above and beyond what I expected. Family owned and operated. Way better price than the franchise outfits. Prompt, friendly, moved furniture, did extras. Did carpets tile grout and upholstered sofa and recliner. Got out the stains too. read more

What an experience. They came on the day that was most convenient for me, and went above and beyond my expectations. Thank you for the amazing service. read more

Great fast friendly service. Efficient and reasonable prices. Thank you so much I call this morning and they made time for me. Greatly appreciated read more

Hard working family/company. I have enlisted their service on multiple occasions including last minute appointments with no issues. Friendly, prompt and does the job right. Whether home or business I would recommend them. read more

My last review was in 2016. Seven years later, we are still loyal to this company. Our off-white wall-to-wall carpeting is at least 20 years old and gets stained from normal wear. National Multi Steam (NMS) is amazing: easy to make appointment, arrive on time (or early), are friendly and fast; and most importantly, they clean thoroughly including under chairs and tables. They even leave plastic protectors under chair legs! Steam cleaning is more environmentally friendly than chemical cleaning. You'll be so happy with your refreshed carpets. read more

Excellent customer service. Great value. Reliable and efficient. I had stubborn stains that they stayed committed to removing and did so. Been using them for 7 years now and will continue doing so read more

Just the best! I called and they were here the same day! So friendly and kind!! Alfonso and Michael were so knowledgeable and truly made you feel like one of the family members! Very reasonable pricewise and cannot wait to use them again!! I could not recommend enough!! :) read more

This is my first time hiring someone to clean my carpet I have no clue what to expect. And my experience was so bad. He was in a hurry and telling me he have another client at 11:30 am. He arrive at 10:33 am and left at 11:40 am. I felt that he was rude. He said he do this job quick for 30 mins. I am in a single family home with 4 bedrooms and stars carpeted. He was quick that I still have chocolate ice cream stain from that morning my son drop on the carpet. You got what you payed for I guess thats on me. I do not recommend them. Don't be fooled by the amount of good reviews. read more

National Multi Steam - Chocolate ice cream stain still there. - Carpet Cleaning Near Me - Napa, California

I truly miss Alfonzo to clean my carpet. I use to live in Fairfield, Ca. and he use to clean my carpets and throw rugs all the time. My carpet smelled fresh and clean after cleaning. The do clean very well and I highly recommend this company. I'm searching for a company to clean my carpet here in Mesa, Arizona. It's been a challenge finding a good company. I miss National Steam Cleaning company. Becky Adkins former Fairfield, California resident. read more

Family-run business is always fast and accommodating. They are always so nice and do a good job.

Great service, Great price! I hadn't cleaned my carpet in quite a while . My husband didn't think it could work and National did an amazing job! 5 stars! read more

WoW....... Love - Same day call = Same day Service - Customer Service: Professional, Friendly and Great knowledge on everything floor care - Price: VERY affordable compare to other competitors - Results: Carpet was left dry and stains GONE.. read more

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I will never go with any other carpet cleaning company. It may sound cheesy or cliche' but they really do treat you like family (in a good way). I have area carpets and lots of pets. I rescued animals and pet sit so often will find "accidents" on my rugs. Alfonso, his wife Sylvia and/or their son Michael do a fantastic job and have even made my old couches look brand ne. They are incredibly thorough yet efficient, AND they don't rip you off! Great prices, friendly and trustworthy. read more

Alfonsa & Sylvia, This couple is awesome! This is probably my third or fourth time having them clean my carpets, they're always very, very, professional, and they know what they're doing, and they do it! If you need your carpets cleaned, I would highly recommend this business to do them! Thanks Alfonsa and Sylvia read more

National Multi Steam - Carpet Cleaning Near Me - Napa, California

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National Multi Steam did an amazing job on our carpets and couches! Super professional and took care of business!

Micheal and his team were excellent. They provided great service at and outstanding value. Quick, efficient, courteous. Highly recommend them! read more

I've been using Alfonso services for years . The are really efficient and comes in timely manner. I call them at least 3 times a year they are the best and like family thank you for always getting my carpet together. read more

Alfonso and his team from multi steam are amazing!! Not only do they do great work and are responsive, but they are the best in a pinch! today I needed my couch last minute cleaned due to my dog getting mud all over it. Normally that wouldn't be an issue but I am having company over tonight. I called Alfonso and he was able to squeeze me in during what was an extremely busy day for them. I can't recommend them enough and will continue using them for my couch/carpet needs! read more

They are on time (often early), professional and fast. Very affordable! They steam cleaned our den, front room and hallway. All for $99! I've used them multiple times. read more

Very professional and respectful of property. Very fair pricing and the best part, no upsell. It was a pleasure doing business with this family. read more

Fast, efficient, friendly. Came within 36 hrs, finished quickly. Carpet was totally deep brown gray, but cleaned up to original off-white! Dry within 8 hrs read more

Ok, when I saw Theresia d.'s review, I knew I had to give them a try. Picture this.... light blue carpet 3 kids, 3 dogs, tons of friends 12 years..... occassional cleaning with home Bissell... Yeah, not a pretty sight.... Then in less than 1 hour - my carpet looked brand new. $68 for the stairs, the hallway and 1 bedroom (everything else is either tiled or laminated now). Aw.... sweet smelling bliss Oh yeah - polite and friendly read more

National Multi Steam - Before the magic happens - Carpet Cleaning Near Me - Napa, California

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Just had my entire house done yesterday. They did an absolutely amazing job and the price could not be beat by anyone. Would definitely use again if and when I need a carpet cleaning. Carpets look like new. I was very impressed with how polite and professional they were when at my house. Highly recommend!!! read more

This review is long overdue. This company does an AMAZING job. My place was a moving disaster, and they were professional and kind and courteous and thorough. They even helped moved stuff around to get areas of the carpet I didn't have time to prepare. Would recommend to anyone and will definitely be using them again! Thanks so much! read more

Excellent customer service, affordable and very punctual! I called them on Tuesday and they were able to come over and clean our carpet on Wednesday. They did an amazing job.. I recommend them to anyone who needs a carpet cleaner. read more

One Room job ... Alfonso and Assistant showed up before I had a chance to move all the toy clutter and couple of pieces of furniture. I started in on clearing the Living Room and Alfonso insisted I allow him and Assistant to handle it for me. They started in with steam cleaning and removed all the dirt, grime and my child's spilled food stains. What a relief, they left replacing furniture back in place AND leaving me with what I call brand new carpet. Very friendly, cordial and professional ... OH, AND affordable, move over Stanley, you've been replaced ;-) Stanley would have had me wait a week before they could make it. Called National Multi Steam on Thursday and they made it to my house on Saturday. read more

I decided to use another carpet service, due to yelp reviews, chose National Multi Steam. Having numerous apartment rentals, I have much experience with carpet cleaners. Alfonso was not who met me at my property but a team of 2. When I went over my carpet concerns with the gentleman, I felt a rudeness in his response. Like "we know what we are doing", as if I was challenging the results I would be receiving. I was simply pointing out area's that I was concerned with that were not obvious by sight alone. He also said numerous times how quickly they would be in and out, like that was an asset, and that the dry time was very quick. I noticed the carpet seemed wet, but thought that was pretty normal, so didn't mention it at the time. By end of day, the carpet was still very wet. The next afternoon my tenant met me to move in, but the carpet was still to wet. She stored her belongings in the kitchen and did not have dry carpet until day 3. At the same time, I had another unit cleaned and resulted in a dry time of 2 days. I called the owner, Alfonso to discuss this. I had a hard time understanding what he was saying and felt he talked way to quickly as well. I thought our conversation was left that he was going to contact my tenant (during the 3 day dry time) to feel the carpet for himself or bring in fans. He never did. Plus he never validated my experience, or tried to resolve my trust in using his service again. He has lost many potentials jobs for the unprofessional followup with his employees use of over saturation. Later in the week... I received an email from Alfonso. In good faith, he refunded both carpet cleaning charges and owned up to human error, which happens. It is a greater stance when one steps up to the plate and admits human error. This action makes the slate clean. I am open now to trying this company again, since so many raved about them on Yelp and he came referred from a co-worker in my real estate office. read more

These people were so friendly and went above and beyond! can I say excellent customer service!!! Not to mention my carpets look amazing everything came up and they didn't even use harsh chemicals. they were early to our appointment and we're fast and efficient I can't stress enough how scared I was when I was looking for a carpet cleaner there were so many options and then with a new baby I didn't want anything that was going to be harsh! I'm so glad I came across multi Steam I will forever recommend them and I will use them again in the future! The owners were genuinely nice read more

Alfonso and his assistant (wish I had asked for her name) did a superb job disinfecting/cleaning and removing the stains off my carpets. Having two dogs (one being only 4 months old) and moving in with the carpets uncleaned by the previous tenant left visible stains all over the house. Not to mention, we live in a townhouse so getting their equipment from our assigned parking space to our actual house itself was quite the hassle but Alfonso was able to get it done and did a wonderful job! We are very pleased with National Multi Steam and will happily refer them to friends and family as well as use them again for any future services. The attached pictures show the before (stained and quite unsightly) and after (brand spanking new!) read more

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Great customer service from this local carpet cleaner company. The owners are curious professionals and reliable. I know a few other friends from town that have also used their service and I am so glad I call them. YOU.WILL.NOT. regret that call! My rug was filthy and I was considering just tossing this before we move, but my kiddos really like it so I figure this might look better with a little wash. They left this looking brand new! We where impress and where so glad we called them. Highly recommend them. read more

National Multi Steam - This beautiful rug was past overdue for a cleaning! My little guy and I give this a two thumbs up - Carpet Cleaning Near Me - Napa, California

I can't say enough about this company. I had an accident with green paint being spilled on my light carpet, ( a school project) I immediately called Stanley steamer because that is who normally cleans my carpets, it was close to 5:00 pm and Stanley had no techs available to send out. The girl gave me National multi Steam number and said try them, I am so glad I did! I am not sure of the technicians name but he came out with Sylvia . He told me to keep the area wet to prevent the paint from drying which I did until they arrived. They were able to remove ALL the green paint from the carpet! I was amazed and thought for sure it would not completely come out, he even asked me " how do you know it won't come out, let's try we'll get it done" I live in Fairfield they came from Napa and only charged me $40!! I asked are you sure?! He said Yes, I came to help you. There aren't too many business people in this world that would do that for someone. I am so thankful to him and Sylvia for being so kind and working hard to get that paint out. My husband is thankful too, we thought we were going to have to go out and get new carpet. I highly recommend them , and will call them again to clean all my carpets! Check out the pics and see for yourself! read more

National Multi Steam - Carpet Cleaning Near Me - Napa, California

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I have been putting off getting the carpets cleaned for way too long and finally did it. I am beyond relieved I did it and who I hired to do it for me. They were in and out in less than an hour and were attentive to the trouble spots. My carpets have never looked this good. I am totally bummed I forgot to get before and after pictures because there was such a drastic difference....I am embarrassed to say this but this was the first time I have hired someone to clean the carpets so I was not really sure what kind of preparation needed to be done. When they arrived they went through the rooms that I needed cleaned and assisted me in removing the things on the carpet that needed to be moved and convinced me that I needed to remove more than I was expecting in order to do it right. All in all these guys were prompt and professional and I look forward to doing business with them in the future. read more

They've been cleaning my floors for several years. Great value and quality. Highly recommend.

We've used this company now 4 times & have recommended them to many friends & family who have also used them. I'm so happy I found this company, we use to use Sears carpet cleaning & always were so unhappy with their customer service & the end result. We always request Alfonso, but I'm sure that all their employees are just as good. They are incredibly kind, reasonable & literally never miss a spot. They've got a lifetime customer out of us & from the people we've recommended! read more

Alfonzo and Michael are simply the best! We've used them for 3 of our homes. They are so friendly and do a fantastic job! We will never use anyone else! Also, thank you Alfonzo for recommending Eddy for our carpet stretching!!!! read more

After a recommendation I called last week to make an appointment to have my carpets cleaned today. After a disappointing cleaning last year from Stanley Steamer when my carpets were in better shape I was hesitant on who I had come back. Michael and his assistant came out today and I couldn't be happier. They came out right on time, were very professional and most importantly my carpets look amazing. If you need a cleaning don't look anywhere else call National Multi steam I highly recommend. read more

Had a great experience!! Did a great job.. came on time.. started right away! Made our carpets look like new and will be using them again for rooms that I didn't have done today!! I would recommend this company to friends and family! read more