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National Drug Screening

5.0 (2 reviews)
Closed • Closed

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Viera Diagnostic Center - Entrance

Viera Diagnostic Center

3.5(12 reviews)
11.9 mi

Viera Diagnostic Center is the best! I am very claustrophobic so having to do MRI's isn't a…read morefavorite thing for me so I was able to talk my doctor into a cat scan and their machine is like no other machine l've seen before in a diagnostic center. It's short and I'm able to see out of the opening so l am good to go! The tech is super nice and made me teel very comfortable. The receptionist was nice and welcoming. Setting an appointment was easy and they are very accommodating to my schedule. Thank you all so much for a flawless visit.

Referral process: They declined our referral stating that the provider did not have the proper…read morecredentials---they didn't bother to call the provider and try to help. They sent us home. Numerous new referrals were sent via fax and Viera Diagnostic claimed they did not receive any of them when we called to follow-up. We asked if they would let us know when they received the referral and they stated that we would just need to keep calling to see if they received it. Eventually, I had to call the provider and receive a new printed copy through their portal to physically provide Viera Diagnostics. That should've been a sign! That whole debacle delayed us getting the x-ray. The appointment: The x-ray tech was kind and professional. Results: Results were never provided to my son's doctor. The x-ray was needed in a timely manner to make treatment decisions. At the appointment, they said it'd be 2-3 days. I never heard from them so figured they had sent results to the referring doctor, which is typically standard protocol (unless the patient or family is advised otherwise). Over a week later, I didn't hear anything from my doctor and when I called Viera Diagnostic Center to follow-up, I was told it'd be sent immediately (no apology or explanation was provided for the delay). However, nothing happened as our doctor still never received the images. Following a 2nd call and a request to speak with the manager, the results were suddenly received by our doctor. At this point, the x-ray was completed 1 day shy of 2 weeks ago. The results were simply an interpretation that sounded minimal---NO IMAGES for the referring doctor to review!! The manager never called me either. There is also no portal for the patient to access images. For a very simple x-ray, this process caused me a lot of stress!

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National Drug Screening - laboratorytesting - Updated May 2026

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